Update breaks sound, network, booting. Live CD works fine.

Bug #307890 reported by Nikolaus Rath on 2008-12-14
10
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: update-manager

After I upgraded from Hardy to Intrepid on a Dell Inspiron 1526:

 - the system stopped booting and displayed only a pink screen on startup. Removing "splash" from the kernel options fixed this.

 - the system no longer had sound (worked in hardy). It seems that the appropriate kernerl modules are not loaded anymore.

 - the system no longer had wireless networking (worked in hardy). It seems that the appropriate kernerl modules are not loaded anymore.

All three things work flawlessy when I run the Intrepid live cd and also when I install a fresh intrepid from the CD. The upgrade however, left my system broken.

Jean-Baptiste Lallement (jibel) wrote :

Thanks for your report. This is not an update-manager bug affecting to linux.

Unfortunately we can't fix it without more information.

Please include the following additional information, if you have not already done so (pay attention to lspci's additional options), as required by the Ubuntu Kernel Team:
1. Please include the output of the command "uname -a" in your next response. It should be one, long line of text which includes the exact kernel version you're running, as well as the CPU architecture.
2. Please run the command "dmesg > dmesg.log" after a fresh boot and attach the resulting file "dmesg.log" to this bug report.
3. Please run the command "sudo lspci -vvnn > lspci-vvnn.log" and attach the resulting file "lspci-vvnn.log" to this bug report.

For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeamBugPolicies Thanks in advance!

Changed in update-manager:
status: New → Incomplete
Nikolaus Rath (nikratio) wrote :

I noticed that the updated and freshly-installed systems were using different kernels. The upgraded system had linux-386 and the freshly installed one linux-generic. When I installed linux-generic on the upgraded system, it worked fine again. It therefore seems to me that actually update-manager failed to install the correct kernel.

Whatever the case may be, as requested, I am attaching the results of the 3 commands for both the broken and the running system.

Changed in linux:
status: Incomplete → New
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :

Hi Nikolaus,

I noticed that the the dmesg-working.txt file you attached shows the correct 2.6.27-9 kernel for intrepid. The dmesg-broken.txt file shows a much older 2.6.25 kernel which is only used for the linux-ports project. Which kernel package were you running in Hardy when you updated?

Changed in linux:
status: New → Incomplete
Nikolaus Rath (nikratio) wrote :

As far as I can tell, the last hardy kernel was 2.6.24-22-386 (that's the one that is still listed in the grub menu).

I always used the latest linux-386 package, which also pulled in the broken 2.6.25 kernel in intrepid:

[0] tanja-laptop:~$ apt-cache show linux-image-386
Package: linux-image-386
Priority: optional
Section: metapackages
Installed-Size: 32
Maintainer: Ubuntu Kernel Team <email address hidden>
Architecture: i386
Source: linux-ports-meta
Version: 2.6.25.2.3
Depends: linux-image-2.6.25-2-386
Filename: pool/main/l/linux-ports-meta/linux-image-386_2.6.25.2.3_i386.deb
Size: 2126
MD5sum: bf7b3594b6c8e531399ae42d37d7c0de
SHA1: 3c8f88d4804dfeca99c785430eeeb71b74e1b0ad
SHA256: 47e0cb83a11a8dc8f444cbd773620e2b1d4e46e48e8d26da5d4206eecd3dbd0a
Description: Linux kernel image on 386.
 This package will always depend on the latest kernel image available
 for 386.
Bugs: <email address hidden>
Origin: Ubuntu

cat /etc/apt/sources.list
deb http://us.archive.ubuntu.com/ubuntu/ intrepid main restricted universe multiverse
deb http://us.archive.ubuntu.com/ubuntu/ intrepid-updates main restricted universe multiverse
deb http://security.ubuntu.com/ubuntu intrepid-security main restricted universe multiverse

deb http://archive.canonical.com/ubuntu intrepid partner

## Medibuntu - Ubuntu 8.04 LTS "hardy heron"
## Please report any bug on https://bugs.launchpad.net/medibuntu/
deb http://packages.medibuntu.org/ intrepid free non-free

Changed in linux:
status: Incomplete → New

I'd suggest not using the linux-image-386 image unless you want to run the ports kernel. Instead you should use linux-image-generic. Thanks.

Changed in linux:
status: New → Won't Fix
Nikolaus Rath (nikratio) wrote :

That's fine with me. But in that case the hardy -> intrepid update process should make sure that the linux-generic kernel is installed and used, because in Hardy the linux-386 kernels worked fine.

Changed in linux:
status: Won't Fix → New
Michele Mangili (mangilimic) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Could you please add the log files from '/var/log/dist-upgrade/' to this bug report as separate attachments? Thanks in advance.

Changed in update-manager:
status: New → Incomplete
Nikolaus Rath (nikratio) wrote :

Here they come....

Changed in update-manager:
status: Incomplete → New
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :
Nikolaus Rath (nikratio) wrote :
Karen Tracey (kmtracey) wrote :

I also just ran into this. After upgrading to Intrepid I had the 2.6.25 kernel (and no sound). Manually installing linux-generic got me the 2.6.27 kernel and sound works. I see I now have both linux-386 and linux-generic installed -- should I remove linux-386?

Don't know why I had linux-386 to start with instead of linux-generic, but it may result from the fact that this machine was originally installed with Hoary Hedgehog back in 2005 and always upgraded, upgraded, upgraded...without ever a complete reinstall?

Karen Tracey <email address hidden> writes:
> Don't know why I had linux-386 to start with instead of linux-generic,
> but it may result from the fact that this machine was originally
> installed with Hoary Hedgehog back in 2005 and always upgraded,
> upgraded, upgraded...without ever a complete reinstall?

Nope. Here it happened after an upgrade from Hardy, and Hardy was
freshly installed.

Best,

   -Nikolaus

--
 »Time flies like an arrow, fruit flies like a Banana.«

  PGP fingerprint: 5B93 61F8 4EA2 E279 ABF6 02CF A9AD B7F8 AE4E 425C

Michael Vogt (mvo) wrote :

Thanks for your bugrpeort.

I mark this as a dup for 353534 that is the master for "transition -386 to -generic".

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