update manager crashes on upgrade

Bug #254238 reported by roger thomas
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
Fix Released
Critical
Unassigned

Bug Description

Binary package hint: gnome-utils

ubuntu 8.04lts update manager loops in upgrade stage.Gets stuck on 'do you want to continue-y,n,?...'
previous text was 'serious bugs of xlrunner-1.9(1.9+nobinonly.....obinionly-0ubuntu0.8.04.2) forwarded
#486744-[epiphany-browser] carsh when increasing font size merged with 492928
summary xlrunner-1.9(1 bug)
grave bugs of gnome-panel(1.2.22.2-0ubuntu.1)forwarded #451106 gnome-panel consumes 75% or more of cpu and becomes unresponsive.
summary gnome-panel (1 bug).
Possible errors in APT-GET , XLRUNNER and GNOME-PANEL

Revision history for this message
Sebastien Bacher (seb128) wrote :

why do you think that's a gnome-utils bug? reassigning to update-manager

Revision history for this message
Ara Pulido (ara) wrote :

Thank you for taking the time to report this bug and helping to make
Ubuntu better. Unfortunately we can't fix it, because your description
didn't include enough information. You may find it helpful to read "How
to report bugs effectively" [WWW]
http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful
if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at [WWW]
http://wiki.ubuntu.com/DebuggingProcedures

At a minimum, we need:
1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).

Other information that might be useful:

1) The version of the brasero package you have installed (the output of "apt-cache policy update-manager" is good for this)
2) The output of running update-manger from a console.

Changed in update-manager:
importance: Undecided → Critical
status: New → Incomplete
Revision history for this message
Michael Vogt (mvo) wrote :

Thanks for your bugreport.

Please attach the files in /var/log/dist-upgrade to this bugreport.
 Thanks Michael

Revision history for this message
roger thomas (roger-thomas-100) wrote : dist-upgrade log
  • apt.log Edit (61.4 KiB, text/x-log; name=apt.log; charset=UTF-8)

I have 'attached' file dist-upgrade. Hope it reaches you.Good luck
There was a message after distro upgrade that there was a database
crash.

Revision history for this message
roger thomas (roger-thomas-100) wrote :
  • apt.log Edit (61.4 KiB, text/x-log; name=apt.log; charset=UTF-8)

Please find enclosed file var/log/dist-upgrade.There was a crash report
( Database crash) at end of Upgrade from Gutsy to Hardy.
Kind regards,Roger

Revision history for this message
tdflanders (thomasdelbeke) wrote :

Hi, I upgrade several times to 8.10 so far with update-manager -d. I could not finish the upgrade becuase the display crashed and I had to use to soft reboot. After that I got no error report pop up, and when I ran update manager again, I could not upgrade completely, but I could do a partial upgrade. Mostly Intrepid was rendered to stable and I had to start over again. It always crashed when I was doing something CPU or ROM intensive, like trying to open DRM protected files with totem or something. The last time I upgraded, it also crashed, but I managed to get a working version, that still has display freezes from time to time, see my last bug report. It could be that this has nothing to do with this, in which case I apologize for spamming, but I tought I just give it a try. Cheers, Thomas .

Revision history for this message
roger thomas (roger-thomas-100) wrote : Re: [Bug 254238] Re: update manager crashes on upgrade

Hi Thomas ,thanks for info - I think that there are 2 separate problems:
1)Update manager loops when it encounters errors in updates (it should
issue error warning or return to status-quo rather than looping)
2)Why are some 'updates' issued with errors in them ? Possibly one of
the library files is wrong.
Kind regards,Roger
> Hi, I upgrade several times to 8.10 so far with update-manager -d. I
> could not finish the upgrade becuase the display crashed and I had to
> use to soft reboot. After that I got no error report pop up, and when I
> ran update manager again, I could not upgrade completely, but I could do
> a partial upgrade. Mostly Intrepid was rendered to stable and I had to
> start over again. It always crashed when I was doing something CPU or
> ROM intensive, like trying to open DRM protected files with totem or
> something. The last time I upgraded, it also crashed, but I managed to
> get a working version, that still has display freezes from time to time,
> see my last bug report. It could be that this has nothing to do with
> this, in which case I apologize for spamming, but I tought I just give
> it a try. Cheers, Thomas .
>

Revision history for this message
tdflanders (thomasdelbeke) wrote :
Download full text (3.8 KiB)

Yes,

thanks Roger. I don't know a lot about UNIX yet, but that could be the problem indeed for me. I remember that the last time I upgraded to Intrepid it also failed, and I was down to a partial upgrade again. I don't know a lot of commands in the terminal yet, so what I usually do is the following cycle:

$ sudo apt-get update
$ sudo apt-get upgrade
$ sudo apt-get dist-upgrade
$ sudo apt-get install -f
$ sudo dpkg --configure -a
$ sudo update-manager -d
$ sudo reboot

When I think I messed it up too much, I try to do:

$ sudo dpkg-reconfigure -a

I always kept getting the following message for one package, and when that was resolved I got the same message for another package:

$ sudo apt-get upgrade

0 newly installed, 0 upgraded, 0 removed, 1 not upgraded
The following package was held back:
"package name"

and also:

$ sudo apt-get update:

failed to fetch package "package-name"

When that happened I did:

$ sudo apt-get source "package-name"
$ sudo apt-get install "package-name"
$ sudo apt-get build-dep "package-name"
$ sudo dpkg-reconfigure "package-name"

followed by the above described commands, and kept on trucking.

Finally I ran into a package I could not get either way. So what I did instead was to run:

$ sudo synaptic

After that I tried fix broken packages and mark all upgrades. After that I clicked on repositories and changed the server from main server to UK server and finally to Ireland server (I live in Belfast). After that I clicked on reload in synaptic and tried fix broken packages and mark all upgrades again. Now the apply button turned green and I could download some new packages. After that I repeated my familiar ritual in the terminal. That is how I finally got a working configuration which is up to date. Therefore maybe I think you are right, there could be broken packages.

I will now try to repeat this by installing hardy on virtual box and upgrade it to Intrepid. I will try to document every step. If any of the devolopers have an idea, they should ask me about it. First I must go offline today however, as I need to put in another 2 GB ROM chip. My Vista Ultimate with Office 2007 Ultimate and Systran is to slow under Virtual Box 1.6.4. Nowing my own technical prawess, I could be offline for a long time, hehe.

Thanks again and cheers,

Thomas

----- Original Message ----
From: roger thomas <email address hidden>
To: <email address hidden>
Sent: Sunday, August 24, 2008 11:41:16 AM
Subject: Re: [Bug 254238] Re: update manager crashes on upgrade

Hi Thomas ,thanks for info - I think that there are 2 separate problems:
1)Update manager loops when it encounters errors in updates (it should
issue error warning or return to status-quo rather than looping)
2)Why are some 'updates' issued with errors in them ? Possibly one of
the library files is wrong.
Kind regards,Roger
> Hi, I upgrade several times to 8.10 so far with update-manager -d. I
> could not finish the upgrade becuase the display crashed and I had to
> use to soft reboot. After that I got no error report pop up, and when I
> ran update manager again, I could not upgrade completely, but I could do
> a partial upgrade. Mostly Intrepid was rendered ...

Read more...

Revision history for this message
Ed Sherry (esoldfuz004) wrote :

Sorry don't understand all the terms used above but on the last updates sent(around 8-20-08) . My update manger came up with a error message: error message occured message said E: dpkg was interrupted,you must manually run 'dpkg--configure-a'correct problem E_cache->open () failed,please report--- This locked up computer and update failed requiring a reboot to start back up-- now update manger is locked with the above message message and appears to be stuck with this error message appearing whenever update manger is opened I'm using a updated version 7.1 to 8.04

Revision history for this message
roger thomas (roger-thomas-100) wrote :

This bug seems to be related to (and partly caused by) bug #253462

Revision history for this message
tdflanders (thomasdelbeke) wrote :

Hi there,

once again: I cannot confirm this bug at the moment, as I cannot get VBox-2.0 to work under 8.10-alfa-5. I hope this will change soon. Hopefully these slides I had stored can give you some info. Cheers, Thomas.

Revision history for this message
tdflanders (thomasdelbeke) wrote :
Revision history for this message
tdflanders (thomasdelbeke) wrote :
Download full text (5.6 KiB)

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Hi there,

I am going to stop reporting bug reports for now, as you people will not read them anyway.

I have confirmed with the help of canonical support that the laptop I am using has no defective hardware. The BIOS is not broke, since I have reflashed the BIOS with an upgraded version, from the Acer website. For the few bugs I could easily reproduce this does not change a thing. What we have found out is that the BIOS developed by the Phoenix people for Acer, does not support 4 GB. Acer claims that the system supports 4 GB, but the people from Phoenix must have limited the BIOS to 3 GB, since it was made for use with Windows 32-bit. The system has two identical sodim sockets and I have two identical 2 GB chips, that were sold to me fully installed by an official eBay reseller. I have tested both sockets and both chips by memtest86+ 1.65 1.70 and 2.01. Everything came up clean except the alfa 5 2.01 test, which had a bug, but is now fixed. I had a problem before when trying to upgrade to Vista Ultimate, as the 32-bit only recognises 3 GB. Back then a faulty memtest86+ test surfaced. I have the memtest86+ version in backup, but it is preinstalled and backed up with Windows Live OneCare and I have no idea how to determine the version number. Really it does not change anything, as when I remove one of the chips, the same bugs seem to persist. That is, the ones that are easily reproducible. I now get less crashes both due to the fact that I now only run Ubuntu repositories, other than VirtualBox 2.0.2 and Skype-debian as described in the community docs, as well as alfa 6 and maybe also because I only use 2 GB and the BIOS update. I do use many multiverse and restricted applications though.

I maybe still able to help with the following data:

My AptonCD bug persists. Only faster since I now use only 2 GB RAM. I have tracked and described this behaviour with gnome-system-monitor and Valgrind log several weeks ago, but Tormod would not look into it since he suspected hardware failure. The problem is there that APTonCD writes everything away to the RAM chip(s) and crashes when...

Read more...

Revision history for this message
tdflanders (thomasdelbeke) wrote :

Hi Sebastien,

I have upgraded from 8.04 to 8.10 beta. I had one mor crash, but asymtomatic. You can close this down for my part.

Revision history for this message
tdflanders (thomasdelbeke) wrote :

Hi there,

this is the terminal output from trying to rescue my system after yet another fatal system crash. This actually happened several weeks ago. I had asked on the launchpad digest mail list what to do with this, but I did not receive a reply yet. Probably this was because of the works on the launchpad system. The crash happened while upgrading from Hardy to Intrepid (then alfa 4 or 5) with '$ sudo update-manager -c -d'. I post this here and on bug # 269651, before opening another bug report. I copied this meticulously on the envelop from my bank statements. I just retrieved it while cleaning the room.

Cheers,

Thomas

<Terminal Output>

thomas@thomas:~$ sudo dpkg-reconfigure hal
Failed to open connection to system message bus: Failed to connect to socket /var/run/dbus/system_bus_socket:
Connection refused
invoke-rc.d: initscript dbus, action "force-reload" failed.
polkit-auth: This operation requires the system message bus and Consolekit to be running
/usr/lib/policykit/polkit-read-auth-helper: symbol
lookup error: /usr/lib/policykit/polkit-read-auth-helper:
undefined symbol: kit-getpwnam
polkit-auth: Not Authorized To Read Authorizations For Other Users:
uid 0 is not authorized to read authorizations for uid 111
(requires org.freedesktop.policykit.read)
thomas@thomas-laptop:~$
update-rc.d: warning: multiuser is deprecated ; specify runlevels manually

Revision history for this message
roger thomas (roger-thomas-100) wrote :

The problems have been solved by the mass updates to 8.04 on 15th & 16th October.
Best wishes,Roger

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

hi Roger, thank you for your feedback. We are closing this report due to your last comment regarding this being fixed with an update. The original issue looked like something between apt-listbugs and update-manager.

Thanks you for your time and don't hesitate to submit any new bug.

Changed in update-manager:
status: Incomplete → Fix Released
Revision history for this message
tdflanders (thomasdelbeke) wrote :

Hi,

I have no idea whether this is the same bug, but I have very similar symptoms while upgradin to Jaunty:

thomas@ubuntu:~$ lsb_release -rd ; uname -a ; apt-cache policy linux update-manager gdb apport-gtk VirtualBox gnome-terminal ; hwinfo > hwinfo_log
Description: Ubuntu 8.10
Release: 8.10
Linux ubuntu 2.6.27-8-generic #1 SMP Thu Nov 6 17:33:54 UTC 2008 i686 GNU/Linux
linux:
  Installed: 2.6.27.8.12
  Candidate: 2.6.27.8.12
  Version table:
 *** 2.6.27.8.12 0
        500 http://archive.ubuntu.com intrepid-proposed/restricted Packages
        100 /var/lib/dpkg/status
     2.6.27.7.11 0
        500 http://archive.ubuntu.com intrepid/restricted Packages
        500 cdrom://Ubuntu 8.10 _Intrepid Ibex_ - Release i386 (20081028) intrepid/restricted Packages
update-manager:
  Installed: 1:0.93.35
  Candidate: 1:0.93.35
  Version table:
 *** 1:0.93.35 0
        500 http://archive.ubuntu.com intrepid-proposed/main Packages
        100 /var/lib/dpkg/status
     1:0.93.34 0
        500 http://archive.ubuntu.com intrepid-updates/main Packages
     1:0.93.32 0
        500 http://archive.ubuntu.com intrepid/main Packages
        500 cdrom://Ubuntu 8.10 _Intrepid Ibex_ - Release i386 (20081028) intrepid/main Packages
gdb:
  Installed: 6.8-3ubuntu2
  Candidate: 6.8-3ubuntu2
  Version table:
 *** 6.8-3ubuntu2 0
        500 http://archive.ubuntu.com intrepid/main Packages
        500 cdrom://Ubuntu 8.10 _Intrepid Ibex_ - Release i386 (20081028) intrepid/main Packages
        100 /var/lib/dpkg/status
apport-gtk:
  Installed: 0.119
  Candidate: 0.119
  Version table:
 *** 0.119 0
        500 http://archive.ubuntu.com intrepid/main Packages
        500 cdrom://Ubuntu 8.10 _Intrepid Ibex_ - Release i386 (20081028) intrepid/main Packages
        100 /var/lib/dpkg/status
gnome-terminal:
  Installed: 2.24.1.1-0ubuntu1
  Candidate: 2.24.1.1-0ubuntu1
  Version table:
 *** 2.24.1.1-0ubuntu1 0
        500 http://archive.ubuntu.com intrepid-updates/main Packages
        100 /var/lib/dpkg/status
     2.24.1-0ubuntu1 0
        500 http://archive.ubuntu.com intrepid/main Packages
        500 cdrom://Ubuntu 8.10 _Intrepid Ibex_ - Release i386 (20081028) intrepid/main Packages
W: Unable to locate package VirtualBox
thomas@ubuntu:~$

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tdflanders (thomasdelbeke) wrote :
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tdflanders (thomasdelbeke) wrote :
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tdflanders (thomasdelbeke) wrote :
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tdflanders (thomasdelbeke) wrote : FW: thomas delbeke
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tdflanders (thomasdelbeke) wrote :
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