Update-manager crashed - upgrading Ubuntu 20.04.4 to Jammy 22.04

[Leó Kolbeinsson]

Update-manager crashed - fatal -

Updating Ubuntu Focal 20.04.4 to Ubuntu Jammy 22.04 the upgrader crashed - about 75% through the upgrade the system crashed and screen went blank - cursor hung - blinking in upper left hand corner -
no error messages -

Tried to rebort and received message "Oh no! Something has gone wrong."
Screenshot attached -

The machine tested - AWOW NY41 – Int.Cel. J4125

No further info available -

[Leó Kolbeinsson (leok)]

This bug report primarily to report a failure on the QA testing site -

I will test on other machines and try to get more information of use.

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1966598

[Leó Kolbeinsson (leok)]

Retested on another box and same result

http://iso.qa.ubuntu.com/qatracker/milestones/429/builds/246125/testcases/1635/results/

[Leó Kolbeinsson (leok)]

I was able to access the hard drive on the AWOW NY41 machine and will attach log files from /var/log/dist-upgrade please advise if other logs would be more helpful

[Leó Kolbeinsson (leok)]

the history log

[Leó Kolbeinsson (leok)]

syslog

[Brian Murray (brian-murray)]

This is likely a duplicate of bug 1966317.

[Brian Murray (brian-murray)]

Do you have any crashes in the /var/crash directory?

[Leó Kolbeinsson (leok)]

@brian-murray Brian

No /var/crash was empty - I will be testing this again on another machine soon.

[Brian Murray (brian-murray)]

This is likely a duplicate of 1962036 so I'd wait to test until the new version of dbus is in the release pocket.

[Leó Kolbeinsson (leok)]

Tested on Dell Optiplex 7040 04-04-2022 upgrade completed with no errors.

http://iso.qa.ubuntu.com/qatracker/milestones/429/builds/246408/testcases/1310/results