Sometimes update-manager hangs and the user has to force its shutdown

Bug #1922554 reported by Guybrush88
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
New
Undecided
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Bug Description

Under Xubuntu 20.10, I checked for some updates launching update-manager with a terminal, and then switched to another software, leaving update-manager open.

When I wanted to close update-manager by clicking on OK, it hanged, so I was forced to close it by using ctrl-c on the terminal window.

This is the traceback I got as soon as update-manager closed:

~$ update-manager
WARNING:root:can not import unity GI Namespace Dbusmenu not available
^Clsb_release returned exitcode: -2
Traceback (most recent call last):
  File "/usr/bin/update-manager", line 119, in <module>
    Gtk.main()
  File "/usr/lib/python3/dist-packages/gi/overrides/Gtk.py", line 1649, in main
    return _Gtk_main(*args, **kwargs)
  File "/usr/lib/python3.8/contextlib.py", line 120, in __exit__
    next(self.gen)
  File "/usr/lib/python3/dist-packages/gi/_ossighelper.py", line 237, in register_sigint_fallback
    signal.default_int_handler(signal.SIGINT, None)
KeyboardInterrupt
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50.5
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
DistroRelease: Ubuntu 20.10
DpkgHistoryLog.txt:
 Start-Date: 2021-04-02 12:12:08
 Commandline: aptdaemon role='role-commit-packages' sender=':1.81'
 Upgrade: libopenexr25:amd64 (2.5.3-2, 2.5.3-2ubuntu0.2)
 End-Date: 2021-04-02 12:12:23
InstallationDate: Installed on 2020-04-28 (341 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Package: update-manager 1:20.10.5
PackageArchitecture: all
ProcVersionSignature: Ubuntu 5.8.0-49.55-generic 5.8.18
Tags: groovy third-party-packages
Uname: Linux 5.8.0-49-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
mtime.conffile..etc.apport.crashdb.conf: 2020-10-23T13:57:01.282362

Revision history for this message
Guybrush88 (guybrush) wrote : Aptdaemon.txt

apport information

tags: added: apport-collected groovy third-party-packages
description: updated
Revision history for this message
Guybrush88 (guybrush) wrote : CurrentDmesg.txt.txt

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Revision history for this message
Guybrush88 (guybrush) wrote : Dependencies.txt

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Revision history for this message
Guybrush88 (guybrush) wrote : DpkgTerminalLog.txt.txt

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Guybrush88 (guybrush) wrote : GsettingsChanges.txt

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Guybrush88 (guybrush) wrote : ProcCpuinfoMinimal.txt

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Revision history for this message
Guybrush88 (guybrush) wrote : ProcEnviron.txt

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Revision history for this message
Guybrush88 (guybrush) wrote : modified.conffile..etc.apport.crashdb.conf.txt

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