| 2020-12-29 09:44:33 |
ianp5a |
bug |
|
|
added bug |
| 2020-12-29 09:54:27 |
ianp5a |
description |
Non-IT user can't install Zoom because of error:
"Unable to install Zoom. E: Could not get lock /var/dpkg/lock-frontend. It is held by process 6462 (unattended-upgr)"
Attempt to update gets this error: "Waiting for unattended-upgr to exit"
Problem: User can't use the app for a University lecture. Online helps suggests IT solutions with knowledge outside the experience of the user.
Requirement 1: An improved error message that gives non IT users clear instructions on what to do.
Requirement 2: A GUI based operation to solve the problem.
Requirement 3: Integrate the GUI solution into a button in the error message.
Requirement 4. Avoid the problem in the first place by mitigating the conflict for non IT users.
Ubuntu 20.04.1 LTS, Gnome 3.36.8, X11 (Fresh install) |
Non-IT user can't install Zoom because of error:
"Unable to install Zoom. E: Could not get lock /var/dpkg/lock-frontend. It is held by process 6462 (unattended-upgr)"
Attempt to update gets this error: "Waiting for unattended-upgr to exit"
Problem: User can't use the app for a University lecture. Online helps suggests IT solutions with knowledge outside the experience of the user.
Requirement suggestion 1:
An improved error message that gives non IT users clear instructions on what to do.
Requirement suggestion 2:
A GUI based operation to solve the problem.
Requirement suggestion 3:
Integrate the GUI solution into a button in the error message.
Requirement suggestion 4.
Avoid the problem in the first place by mitigating the conflict for non IT users.
Ubuntu 20.04.1 LTS, Gnome 3.36.8, X11 (Fresh install) |
|
| 2020-12-29 09:56:15 |
ianp5a |
description |
Non-IT user can't install Zoom because of error:
"Unable to install Zoom. E: Could not get lock /var/dpkg/lock-frontend. It is held by process 6462 (unattended-upgr)"
Attempt to update gets this error: "Waiting for unattended-upgr to exit"
Problem: User can't use the app for a University lecture. Online helps suggests IT solutions with knowledge outside the experience of the user.
Requirement suggestion 1:
An improved error message that gives non IT users clear instructions on what to do.
Requirement suggestion 2:
A GUI based operation to solve the problem.
Requirement suggestion 3:
Integrate the GUI solution into a button in the error message.
Requirement suggestion 4.
Avoid the problem in the first place by mitigating the conflict for non IT users.
Ubuntu 20.04.1 LTS, Gnome 3.36.8, X11 (Fresh install) |
Non-IT user can't install Zoom because of error:
"Unable to install Zoom. E: Could not get lock /var/dpkg/lock-frontend. It is held by process 6462 (unattended-upgr)"
Attempt to update gets this error: "Waiting for unattended-upgr to exit"
Problem: User can't use the app for a University lecture. Online helps suggests IT solutions with knowledge outside the experience of the user.
Requirement suggestion 1:
An improved error message that gives non IT users clear instructions on what to do.
Requirement suggestion 2:
A GUI based operation to solve the problem.
Requirement suggestion 3:
Integrate the GUI solution into a button in the error message.
Requirement suggestion 4.
Avoid the problem in the first place by mitigating the conflict for non IT users.
Ubuntu 20.04.1 LTS, Gnome 3.36.8, X11 (Fresh install) |
|
| 2020-12-31 09:30:11 |
ianp5a |
summary |
Can't install or update as unatended-upgr locks system |
Can't install or update as unattended-upgr locks system |
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