ubuntu 20.4. update-manager: “Settings & Livepatch” not starting and returning error

Bug #1899995 reported by cprecht2123
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
New
Undecided
Unassigned

Bug Description

Bug:
ubuntu update-manager Updates work perfectly, but when trying to open “Settings & Livepatch” the following error is returned in the terminal and “Settings & Livepatch” does not open.

ERROR:dbus.proxies:Introspect error on :1.172:/: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying
Traceback (most recent call last):
  File "/usr/bin/software-properties-gtk", line 100, in <module>
    app = SoftwarePropertiesGtk(datadir=options.data_dir, options=options, file=file)
  File "/usr/lib/python3/dist-packages/softwareproperties/gtk/SoftwarePropertiesGtk.py", line 211, in __init__
    self.backend.Reload();
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 72, in __call__
    return self._proxy_method(*args, **keywords)
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 141, in __call__
    return self._connection.call_blocking(self._named_service,
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 652, in call_blocking
    reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The name :1.172 was not provided by any .service files

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: update-manager 1:20.04.10.1
ProcVersionSignature: Ubuntu 5.4.0-51.56-generic 5.4.65
Uname: Linux 5.4.0-51-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Oct 15 16:51:11 2020
InstallationDate: Installed on 2020-10-09 (5 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
SourcePackage: update-manager
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
cprecht2123 (cprecht2123) wrote :
summary: - ubuntu 20.4 update-manager “Settings & Livepatch” not starting
+ ubuntu 20.4. update-manager: “Settings & Livepatch” not starting and
+ returning error
Revision history for this message
cprecht2123 (cprecht2123) wrote :

It appears that the actual issue does not relate to the "update-manager", but more to the package "software-properties-gtk", which should start when clicking “Settings & Livepatch”. I created a bu report accordingly here, provided I am correct:
https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1900098

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.