Attempt to upgrade to 20.04

Bug #1885423 reported by Clifton Williams on 2020-06-28
This bug affects 1 person
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)

Bug Description

The software updater keeps presenting the option to update to 20.04 and each time I attempt it fails. Continued to ensure that 19.10 is fully update but it still does not update. Also tried using terminal commands to update.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-61-generic 5.3.0-61.55
ProcVersionSignature: Ubuntu 5.3.0-61.55-generic 5.3.18
Uname: Linux 5.3.0-61-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.9
Architecture: amd64
 /dev/snd/controlC0: laptop 2946 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 28 14:44:22 2020
MachineType: Dell Inc. Latitude E4300
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-61-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
 linux-restricted-modules-5.3.0-61-generic N/A
 linux-backports-modules-5.3.0-61-generic N/A
 linux-firmware 1.183.5
SourcePackage: linux
UpgradeStatus: Upgraded to eoan on 2020-06-28 (0 days ago) 09/27/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A23 0D201R
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA23:bd09/27/2011:svnDellInc.:pnLatitudeE4300:pvr:rvnDellInc.:rn0D201R:rvr:cvnDellInc.:ct8:cvr: Latitude E4300
dmi.sys.vendor: Dell Inc.

Clifton Williams (clifton26w) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
affects: linux (Ubuntu) → update-manager (Ubuntu)
Clifton Williams (clifton26w) wrote :

I have managed to upgrade my computer from 19.10 to 20.04. On hindsight, the fact that I could not sign into Snap should have indicated to me that the system was not ready for an upgrade. The solution was to uninstall Snap and Software using Terminal then reinstall them both using Gnome Software and Snap Store. Signing into Snap unblocked the system and allowed me to bring 19.10 to a state ready to be upgraded. Using Terminal I was then able to go to 20.04.

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