Cannot run Update-Manager 1:18.04.11.10 + Segmentation fault

Bug #1834055 reported by Hans Peter
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Hi!

I updated some packages + to kernel 4.15.0-52-generic in Ubuntu-Mate.

After that I can't open the "Update-Manager + software-properties-gtk" anymore.

Terminal Output:
Segmentation fault

Kern.log:
Jun 24 17:29:35 user1 kernel: [ 3571.244993] update-manager[14392]: segfault at b0 ip 00007f2f39904ac8 sp 00007f2f0f64e880 error 4 in ld-2.27.so[7f2f398f8000+27000]
"ld-2.27.so"

I have started a post here, but anyone can't help me to fix that error.
https://ubuntu-mate.community/t/cant-update-upgrade-anymore-um-18-04-v2-lts/19745/19

How can I fix that?
Please help, thanks!

Revision history for this message
Hans Peter (green-world78) wrote :

Here's is the Crash.log of Update-Manager.

description: updated
affects: apt (Ubuntu) → update-manager (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in update-manager (Ubuntu):
status: New → Confirmed
Revision history for this message
Hans Peter (green-world78) wrote :

955.947363] show_signal_msg: 7 callbacks suppressed
955.947366] aptd[5060]: segfault at b0 ip 00007f737cdacac8 sp 00007ffc7a6f0ea0 error 4 in ld-2.27.so[7f737cda0000+27000]
956.165091] update-manager[5047]: segfault at b0 ip 00007ff30ed34ac8 sp 00007ffdea6ded50 error 4 in ld-2.27.so[7ff30ed28000+27000]

...whats wrong with "ld-2.27.so?

I tested my new memory (RAM) and after I tested it, no errors.

I have turned off AppArmor + FireJail and the error is
still there.
A week ago, everything went smoothly.
After some packet updates I now have this error.

Revision history for this message
Hans Peter (green-world78) wrote :

perhaps useful...

Output of ldconfig verify (.log)

Revision history for this message
Hans Peter (green-world78) wrote :
Download full text (3.5 KiB)

A few minutes ago, I did a test:
Recommended to me by:
askubuntu.com
 green-world
Cannot run Update-Manager 1:18.04.11.10 + Segmentation fault
command-line, update-manager, ld
asked by green-world on 03:00PM - 25 Jun 19 UTC
sudo add-apt-repository ppa:libreoffice/ppa
[sudo] password for user:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 326, in get_ppa_info
ret = get_ppa_info_from_lp(user, ppa)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 101, in get_ppa_info_from_lp
return get_info_from_lp(lp_url)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 95, in get_info_from_lp
return get_info_from_https(lp_url, True)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 88, in get_info_from_https
data = _get_https_content_py3(url, accept_json)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 120, in _get_https_content_py3
lp_page = urllib.request.urlopen(request, cafile=LAUNCHPAD_PPA_CERT)
File "/usr/lib/python3.6/urllib/request.py", line 210, in urlopen
raise ValueError('SSL support not available')
ValueError: SSL support not available

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/bin/add-apt-repository", line 136, in
shortcut = shortcut_handler(line)
File "/usr/lib/python3/dist-packages/softwareproperties/SoftwareProperties.py", line 868, in shortcut_handler
ret = factory(shortcut)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 398, in shortcut_handler
return PPAShortcutHandler(shortcut)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 355, in init
info = get_ppa_info(self.shortcut)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 338, in get_ppa_info
_get_suggested_ppa_message(user, ppa))
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 295, in _get_suggested_ppa_message
lp_user = get_info_from_lp(LAUNCHPAD_USER_API % user)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 95, in get_info_from_lp
return get_info_from_https(lp_url, True)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 88, in get_info_from_https
data = _get_https_content_py3(url, accept_json)
File "/usr/lib/python3/dist-packages/softwareproperties/ppa.py", line 120, in _get_https_content_py3
lp_page = urllib.request.urlopen(request, cafile=LAUNCHPAD_PPA_CERT)
File "/usr/lib/python3.6/urllib/request.py", line 210, in urlopen
raise ValueError('SSL support not available')
ValueError: SSL support not available

Installed OpenSSL packages:

libevent-openssl-2.1-6 (2.1.8-stable-4build1)
libgnutls-openssl27 (3.5.18-1ubuntu1.1)
openssl (1.1.1-1ubuntu2.1~18.04.3)
perl-openssl-defaults (3build1)
python-openssl (17.5.0-1ubuntu1)
python3-openssl (17.5.0-1ubuntu1)
libssl-dev (1.1.1-1ubuntu2.1~18.04.3)
libssl-doc (1.1.1-1ubuntu2.1~18.04.3)
libssl1.0.0 (1.0.2n-1ubuntu5.3)
libssl1.1 (1.1.1-1ubuntu2.1~18.04.3)

Do I need package?

openssl1.0 (1.0.2n-1ubuntu5.3)

Which OpenSSL packages are un-needed? See above @ Installed OpenSSL packages...

openssl version
OpenS...

Read more...

Revision history for this message
Hans Peter (green-world78) wrote :

I solved the problem with the Update-Manager.

It was a OpenSSL+libSSL problem. Removed old traces of compiled OpenSSL and re-installed the .deb packages.

(SOLVED)

Luke Horwell (lah7)
Changed in update-manager (Ubuntu):
status: Confirmed → Invalid
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