Software Updater hanging indefinitely waiting for secure boot key entry
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
update-manager (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
A few hours ago I turned on my computer (it was completely shut down) and Software Updater immediately popped up. I gave it permission to install updates.
I edited some Google Docs in Chrome while Software Updater worked. I had no other programs open.
At some point a window called "Debconf" opened in the background. That window is grayed out and its icon on the left sidebar is a question mark. I assume it's related to the Software Updater problem...somehow.
I clicked "Details" in Software Updater to see what the holdup was.
I have copy-pasted out the output with Ctrl+Insert:
DKMS: uninstall completed.
-------
Deleting module version: 4.3.36
completely from the DKMS tree.
-------
Done.
Unpacking virtualbox-dkms (4.3.36-
Preparing to unpack .../virtualbox_
Unpacking virtualbox (4.3.36-
Processing triggers for man-db (2.6.7.1-1ubuntu1) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu1.1) ...
Processing triggers for mime-support (3.54ubuntu1.1) ...
Processing triggers for gnome-menus (3.10.1-0ubuntu2) ...
Processing triggers for bamfdaemon (0.5.1+
Rebuilding /usr/share/
Processing triggers for hicolor-icon-theme (0.13-1) ...
Processing triggers for ureadahead (0.100.0-16) ...
Processing triggers for shared-mime-info (1.2-0ubuntu3) ...
Unknown media type in type 'all/all'
Unknown media type in type 'all/allfiles'
Unknown media type in type 'uri/mms'
Unknown media type in type 'uri/mmst'
Unknown media type in type 'uri/mmsu'
Unknown media type in type 'uri/pnm'
Unknown media type in type 'uri/rtspt'
Unknown media type in type 'uri/rtspu'
Setting up libapt-
Setting up libsqlite3-0:amd64 (3.8.2-1ubuntu2.2) ...
Setting up sqlite3 (3.8.2-1ubuntu2.2) ...
Setting up mountall (2.53ubuntu1) ...
Setting up libkrb5support0
Setting up libkrb5support0
Setting up libk5crypto3:i386 (1.12+dfsg-
Setting up libk5crypto3:amd64 (1.12+dfsg-
Setting up libkrb5-3:i386 (1.12+dfsg-
Setting up libkrb5-3:amd64 (1.12+dfsg-
Setting up libgssapi-
Setting up libgssapi-
Setting up libcurl3-
Setting up libpolkit-
Setting up libp11-
Setting up gnome-keyring (3.10.1-1ubuntu4.4) ...
Setting up ca-certificates (20170717~14.04.2) ...
Setting up libarchive13:amd64 (3.1.2-7ubuntu2.8) ...
Setting up libavahi-
Setting up libavahi-
Setting up libavahi-
Setting up libavahi-
Setting up libavahi-
Setting up libavahi-
Setting up libavahi-
Setting up libavahi-
Setting up libavahi-
Setting up libcaca0:amd64 (0.99.beta18-
Setting up libcurl3:amd64 (7.35.0-
Setting up curl (7.35.0-
Setting up libtiff5:i386 (4.0.3-7ubuntu0.10) ...
Setting up libtiff5:amd64 (4.0.3-7ubuntu0.10) ...
Setting up libgd3:amd64 (2.1.0-3ubuntu0.11) ...
Setting up libldb1:amd64 (1:1.1.
Setting up python-ldb (1:1.1.
Setting up libpam-
Setting up libpolkit-
Setting up libpolkit-
Setting up libpoppler44:amd64 (0.24.5-
Setting up libpoppler-
Setting up libpoppler-
Setting up fonts-opensymbol (2:102.
Setting up libreoffice-
Setting up uno-libs3 (4.2.8-0ubuntu5.5) ...
Setting up ure (4.2.8-0ubuntu5.5) ...
Setting up libreoffice-common (1:4.2.
Installing new version of config file /etc/bash_
Setting up libspice-
Setting up libvncserver0:amd64 (0.9.9+
Setting up linux-image-
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/
run-parts: executing /etc/kernel/
run-parts: executing /etc/kernel/
Generating a new Secure Boot signing key:
Generating a 2048 bit RSA private key
.......
.......
writing new private key to '/var/lib/
-----
I have left off the bit at the end where I tried typing in my password --- I found some people on the Internet stuck on this message and they suggested a password, but it didn't do anything, even typing it in four times. I also tried hitting Escape five times, no result.
(https:/
This obviously has something to do with Secure Boot, but otherwise I don't know what this is saying.
I checked debconf-show shim-signed, which says that secureboot is neither enabled nor disabled. I have no idea what that means.
$ sudo debconf-show shim-signed
[sudo] password for david:
shim/
* shim/disable_
* shim/secureboot
shim/
shim/
shim/
shim/
shim/
I think I'm going to try disabling Secure Boot (it was supposed to be disabled already), but I want to get all the stuff attached to this report first in case trying to disable Secure Boot bricks my computer.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-
ProcVersionSign
Uname: Linux 3.13.0-164-generic x86_64
NonfreeKernelMo
ApportVersion: 2.14.1-0ubuntu3.29
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CurrentDesktop: Unity
Date: Sat Mar 2 11:30:23 2019
HibernationDevice: RESUME=
InstallationDate: Installed on 2014-06-06 (1730 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.127.24
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/11/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.35
dmi.board.
dmi.board.name: 1984
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 01.15
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.
dmi.modalias: dmi:bvnInsyde:
dmi.product.name: HP Pavilion 17 Notebook PC
dmi.product.
dmi.sys.vendor: Hewlett-Packard
affects: | grub2-signed (Ubuntu) → gnome-software (Ubuntu) |
This change was made by a bot.