LANG=C; ubuntu-support-status --show-unsupported fails from non-English language

[sudodus]

This bug report corresponds to #1556386, but is created in a clean live system, which must not be 'private', and which is not affected by several other installed packages and tweaks.

The live system is using Swedish. I try to get the output in English, so I used LANG=C.

lubuntu@lubuntu:~$ ubuntu-support-status --show-unsupported
Sammandrag av supportstatus för ”lubuntu”:

Du har 1061 paket (85.8%) som stöds till March 2021 (5y)
Du har 171 paket (13.8%) som stöds till March 2019 (3y)
Du har 3 paket (0.2%) som stöds till December 2016 (9m)

Du har 0 paket (0.0%) som inte (längre) kan hämtas
Du har 1 paket (0.1%) som inte stöds

Inte längre möjliga att hämta:

Stöds inte:
aspell-sv

lubuntu@lubuntu:~$ LANG=C
lubuntu@lubuntu:~$ ubuntu-support-status --show-unsupported
Traceback (most recent call last):
  File "/usr/bin/ubuntu-support-status", line 145, in <module>
    print(_("Support status summary of '%s':") % os.uname()[1])
UnicodeEncodeError: 'ascii' codec can't encode character '\xf6' in position 29: ordinal not in range(128)

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: update-manager 1:15.10.3
ProcVersionSignature: Ubuntu 4.4.0-11.26-generic 4.4.4
Uname: Linux 4.4.0-11-generic i686
ApportVersion: 2.20-0ubuntu3
Architecture: i386
CasperVersion: 1.367
CurrentDesktop: LXDE
Date: Sat Mar 12 09:43:51 2016
GsettingsChanges:

LiveMediaBuild: Lubuntu 16.04 LTS "Xenial Xerus" - Alpha i386 (20160308)
PackageArchitecture: all
SourcePackage: update-manager
UpgradeStatus: No upgrade log present (probably fresh install)

[sudodus (nio-wiklund)]

This is strange:

This bug affects systems originally booted in English, where Swedish was installed/set via the Lubuntu menu 'Preferences - Language Support'. This is the (only) way to do it when booting from grub, and a possible way to do it when booting from syslinux.

I put Swedish at the top of the list (of installed languages), applied system-wide, logged out and logged in again as the user lubuntu.

-o-

But when I set the Swedish language via the first menu of syslinux boot, it works to get English output via

LANG=C; ubuntu-support-status --show-unsupported and the button 'Install/Remove Languages...'

Maybe it is not a bug of 'update-manager' but a bug of the Lubuntu package for language support.

[sudodus (nio-wiklund)]

Removed cruft from the command line line in post #2 / the part after -o- /

But when I set the Swedish language via the first menu of syslinux boot, it works to get English output via

LANG=C; ubuntu-support-status --show-unsupported

Maybe it is not a bug of 'update-manager' but a bug of the Lubuntu package for language support.

[sudodus (nio-wiklund)]

I tested and this bug affects French and German too (when installed in a system originally booted in English).

So I think it will be hard to avoid this bug in UEFI mode, when there is only boot from grub (and no syslinux language menu).

[sudodus (nio-wiklund)]

I made sure it also affects the amd64 version in UEFI mode:
--
lubuntu@lubuntu:~$ ubuntu-support-status --show-unsupported
Sammandrag av supportstatus för ”lubuntu”:

Du har 183 paket (14.6%) som stöds till March 2019 (3y)
Du har 1062 paket (84.8%) som stöds till March 2021 (5y)
Du har 7 paket (0.6%) som stöds till December 2016 (9m)

Du har 0 paket (0.0%) som inte (längre) kan hämtas
Du har 1 paket (0.1%) som inte stöds

Inte längre möjliga att hämta:

Stöds inte:
aspell-sv

lubuntu@lubuntu:~$ LANG=C
lubuntu@lubuntu:~$ ubuntu-support-status --show-unsupported
Traceback (most recent call last):
  File "/usr/bin/ubuntu-support-status", line 145, in <module>
    print(_("Support status summary of '%s':") % os.uname()[1])
UnicodeEncodeError: 'ascii' codec can't encode character '\xf6' in position 29: ordinal not in range(128)

lubuntu@lubuntu:~$ uname -a
Linux lubuntu 4.4.0-12-generic #28-Ubuntu SMP Wed Mar 9 00:33:55 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

lubuntu@lubuntu:~$ test -d /sys/firmware/efi/ && echo efi || echo bios
efi
lubuntu@lubuntu:~$

[sudodus (nio-wiklund)]

Standard Ubuntu is also affected, so it is not a Lubuntu bug. I used the last 'current' iso file.

http://cdimage.ubuntu.com/daily-live/current/xenial-desktop-amd64.iso

--
ubuntu@ubuntu:~$ df
Sys. de fichiers blocs de 1K Utilisé Disponible Uti% Monté sur
udev 1948832 0 1948832 0% /dev
tmpfs 392684 6384 386300 2% /run
/dev/sda2 22319620 6445340 14717368 31% /isodevice
/dev/loop0 1540096 1540096 0 100% /cdrom
/dev/loop1 1490432 1490432 0 100% /rofs
/cow 1963420 55168 1908252 3% /
tmpfs 1963420 620 1962800 1% /dev/shm
tmpfs 5120 4 5116 1% /run/lock
tmpfs 1963420 0 1963420 0% /sys/fs/cgroup
tmpfs 1963420 4 1963416 1% /tmp
cgmfs 100 0 100 0% /run/cgmanager/fs
tmpfs 392684 56 392628 1% /run/user/999
/dev/sda1 64511 6615 57897 11% /media/ubuntu/lub14042-32
/dev/sda3 8259600 2052208 5771592 27% /media/ubuntu/casper-rw
tmpfs 392684 8 392676 1% /run/user/108
ubuntu@ubuntu:~$ setxkbmap se
ubuntu@ubuntu:~$ ubuntu-support-status --show-unsupported
Résumé de l'état du support de « ubuntu » :

Vous avez 1820 paquets (96.8%) pris en charge jusqu'à March 2021 (5y)
Vous avez 13 paquets (0.7%) pris en charge jusqu'à March 2019 (3y)
Vous avez 47 paquets (2.5%) pris en charge jusqu'à December 2016 (9m)

Vous avez 0 paquets (0.0%) qui ne peuvent pas ou plus être téléchargés
Vous avez 0 paquets (0.0%) qui ne sont pas pris en charge

Ne sont plus téléchargeables :

Non pris en charge :

ubuntu@ubuntu:~$ LANG=C
ubuntu@ubuntu:~$ ubuntu-support-status --show-unsupported
Traceback (most recent call last):
  File "/usr/bin/ubuntu-support-status", line 145, in <module>
    print(_("Support status summary of '%s':") % os.uname()[1])
UnicodeEncodeError: 'ascii' codec can't encode character '\xe9' in position 1: ordinal not in range(128)

ubuntu@ubuntu:~$ uname -a
Linux ubuntu 4.4.0-10-generic #25-Ubuntu SMP Wed Mar 2 14:55:50 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

ubuntu@ubuntu:~$ test -d /sys/firmware/efi/ && echo efi || echo bios
efi

ubuntu@ubuntu:~$ df
Filesystem 1K-blocks Used Available Use% Mounted on
udev 1948832 0 1948832 0% /dev
tmpfs 392684 6344 386340 2% /run
/dev/sda2 22319620 6445340 14717368 31% /isodevice
/dev/loop0 1540096 1540096 0 100% /cdrom
/dev/loop1 1490432 1490432 0 100% /rofs
/cow 1963420 55276 1908144 3% /
tmpfs 1963420 412 1963008 1% /dev/shm
tmpfs 5120 4 5116 1% /run/lock
tmpfs 1963420 0 1963420 0% /sys/fs/cgroup
tmpfs 1963420 4 1963416 1% /tmp
cgmfs 100 0 100 0% /run/cgmanager/fs
tmpfs 392684 64 392620 1% /run/user/999
/dev/sda1 64511 6615 57897 11% /media/ubuntu/lub14042-32
/dev/sda3 8259600 2052208 5771592 27% /media/ubun...

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1556399