Ghost touch events on MX4

Bug #1552844 reported by Данило Шеган
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Confirmed
Undecided
Pat McGowan
unity8 (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

When I attempt to use the phone I haven't used for a bit, I am sometimes unable to unlock it because it seems to be processing touch events (a very long series of them) even though I am not touching the screen at the moment. It usually ends up in it being locked due to too many wrong unlock attempts, and I end up force-rebooting it.

Since it's locked, I can't even get to adb shell. It still registers actual touch events, just interleaved with these ghost touches, and one time I managed to unlock it, but couldn't do any more debugging because I wasn't near the computer at the time. It also made it worse because now it was doing random touches in my applications, initiating calls and such.

I can reproduce this most easily if I carry the phone in my trouser pocket for a while, though I don't always get it. I suspect hardware still detects the phone rubbing against my inner trousers as touch events, and I suspect the lock button is pressed accidentally.

This has been happening for a long while with my MX4 Ubuntu edition, and I am on the latest OTA update.

Let me know where should I look for log files to find what has been going wrong here? Note that this happens in the lock screen, but continues on even if I manage to unlock the screen while these spurious touches continue to happen, so it might be even lower level than unity8.

description: updated
Revision history for this message
Michał Sawicz (saviq) wrote :

It's unlikely that unity8's at fault, we'll have to triage it to the appropriate place.

Changed in unity8 (Ubuntu):
status: New → Incomplete
Revision history for this message
Данило Шеган (danilo) wrote :

Right, thanks. If there's anything I can do to collect more information when it does happen (though sometimes that's very hard), do let me know.

Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

We have not had other reports of ghost events, although we are trying to track down some cases where the screen came on spontaneously.

I can confirm it is the case that the touchscreen can record events when inside your pocket.

Do you have bluetooth enabled? Any chance a device could be providing the events?

Changed in canonical-devices-system-image:
status: New → Incomplete
Revision history for this message
Данило Шеган (danilo) wrote :

I do have bluetooth enabled, but I've never attached a keyboard or any other input device to it. I've only used that to connect to the bluetooth system in the car (I believe the car acts as a bluetooth headset, though it supports rSAP as well, but I'd be surprised if Ubuntu Touch does: I think only my Nokia N9 and other Nokia phones of old supported rSAP).

Changed in canonical-devices-system-image:
status: Incomplete → New
Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

We are working some spurious event issues at bug #1549701 and bug #1550050, lets hope that is the same root cause

Changed in canonical-devices-system-image:
assignee: nobody → Pat McGowan (pat-mcgowan)
status: New → Confirmed
Revision history for this message
Данило Шеган (danilo) wrote :

Great, if there's anything I can do to help, I'd be happy to.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.