Listening audio does not work on the desktop

Bug #1604433 reported by fcole90 on 2016-07-19
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical System Image
High
Michał Sawicz
unity8 (Ubuntu)
Undecided
Unassigned
unity8-desktop-session (Ubuntu)
Undecided
Unassigned

Bug Description

Playing any audio (eg. youtube video) does not produce any sound on the desktop

Daniel van Vugt (vanvugt) wrote :

Interestingly audio works only for apps I started with sudo.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in unity8-desktop-session (Ubuntu):
status: New → Confirmed
Changed in webbrowser-app (Ubuntu):
status: New → Confirmed
affects: webbrowser-app (Ubuntu) → unity8 (Ubuntu)
Michał Sawicz (saviq) on 2016-07-20
Changed in unity8 (Ubuntu):
status: Confirmed → Incomplete
Jim Hodapp (jhodapp) wrote :

@Fabio, are you trying to play audio via the webbrowser-app on the desktop, music-app, etc? Can you please be a bit more specific as to what you're trying to do?

Changed in qtubuntu-media (Ubuntu):
status: New → Incomplete
Daniel van Vugt (vanvugt) wrote :

In the description he says "youtube" so webbrowser-app. Also I have verified the bug with webbrowser-app.

Changed in unity8 (Ubuntu):
status: Incomplete → Confirmed
Changed in qtubuntu-media (Ubuntu):
status: Incomplete → Confirmed
kevin gunn (kgunn72) on 2016-07-21
tags: added: unity8-desktop
fcole90 (fcole90) wrote :

I tried with webbrowser-app only (and in XApps, but for them it could be a different issue)

fcole90 (fcole90) wrote :

I just tried with the Music app and there is still no sound

Changed in canonical-devices-system-image:
assignee: nobody → Michał Sawicz (saviq)
importance: Undecided → High
status: New → Confirmed
Jim Hodapp (jhodapp) on 2016-07-25
no longer affects: qtubuntu-media (Ubuntu)
Michał Sawicz (saviq) wrote :

Do you have qtubuntu-media installed maybe? I just tried music app, youtube and unity8 notifications and they all played sound fine.

Can you please supply the music app log from .cache/upstart/ when you're trying to play? Any chance your speakers are muted?

Changed in unity8 (Ubuntu):
status: Confirmed → Opinion
status: Opinion → Invalid
Changed in canonical-devices-system-image:
status: Confirmed → Incomplete
Changed in unity8-desktop-session (Ubuntu):
status: Confirmed → Incomplete
Stephen M. Webb (bregma) wrote :

I also get no sound from the browser-app or the Music app, but no problem playing from the Music scope.

fcole90 (fcole90) wrote :

I tried installing qtubuntu-media and it made the dash go in a loop of crash and restart. I could not try the music-app because with qtubuntu-media was installed it crashed on startup. I purged the package, now the dash works correctly and I can even play music from the Music scope. Opening the Music app now works again, but no sound is produced. Using the webbrowser-app there was no audio neither with nor without qtubuntu-media package.

Speakers are not muted. I tryed both with or withoud headphones, without any difference of result.

fcole90 (fcole90) wrote :

Sorry, there is no upstart folder under ~/.cache..

fcole90 (fcole90) wrote :

Sorry, there actually was, but was not visible from Firefox in Libertine :/ Anyway there is no log there from the music-app (double checked)

fcole90 (fcole90) wrote :

What package is giving me the music app? Is it a click? Because I have it in the dash but there's no such thing like a 'music-app' package installed on my system.. I'm not understanding what's going on..

Michał Sawicz (saviq) wrote :

Yes, the QML music app (https://launchpad.net/music-app/) is only distributed as a click. The log file for it would be named something along the lines of:

application-click-com.ubuntu.music_music_2.4.1003.log

fcole90 (fcole90) wrote :

Ok, thanks, here you are :)

fcole90 (fcole90) on 2016-08-15
Changed in canonical-devices-system-image:
status: Incomplete → Confirmed
Changed in unity8-desktop-session (Ubuntu):
status: Incomplete → Confirmed
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