Screen disconnects periodically for several seconds

Bug #1631708 reported by Alex Johnson
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
unity (Ubuntu)
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Bug Description

Approximately every 1-3 hrs my display will be disconnected for a few seconds. The screen goes black as if I had disconnected the displayport cable and then reconnects soon after. I'm using the Intel Skull Canyon nuc with Iris Pro 580 graphics and an Asus MG279Q monitor. This only happens on ubuntu 16.10. On 16.04 using the intel graphics update tool everything works perfectly. This monitor uses displayport to run at 2560x1440 at 144hz and I've had problems driving it with other hardware on linux. I lowered the refresh rate to 120hz and still experience the same problem. I've already updated the bios to the latest version.

Description: Ubuntu Yakkety Yak (development branch)
Release: 16.10

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: unity 7.5.0+16.10.20160906.1-0ubuntu1
ProcVersionSignature: Ubuntu 4.8.0-21.23-generic 4.8.0
Uname: Linux 4.8.0-21-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.3-0ubuntu7
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Oct 9 00:07:27 2016
DistUpgraded: Fresh install
DistroCodename: yakkety
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Iris Pro Graphics 580 [8086:193b] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Intel Corporation Iris Pro Graphics 580 [8086:2064]
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-21-generic.efi.signed root=UUID=85b7ee89-3b76-460e-9657-3aa4e01f328b ro quiet splash vt.handoff=7
SourcePackage: unity
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/17/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: KYSKLi70.86A.0041.2016.0817.1130
dmi.board.name: NUC6i7KYB
dmi.board.vendor: Intel Corporation
dmi.board.version: H90766-404
dmi.chassis.type: 3
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrKYSKLi70.86A.0041.2016.0817.1130:bd08/17/2016:svn:pn:pvr:rvnIntelCorporation:rnNUC6i7KYB:rvrH90766-404:cvnIntelCorporation:ct3:cvr1.0:
version.compiz: compiz 1:0.9.13.0+16.10.20160818.2-0ubuntu2
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.3-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.3-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-1ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160706-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-2
xserver.bootTime: Sat Oct 8 18:30:45 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.4-1ubuntu6
xserver.video_driver: modeset

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Alex Johnson (johnsona) wrote :
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