cursor sometimes disappears on XPS 13 9343 and external monitor
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Dell Sputnik |
New
|
Undecided
|
Unassigned | ||
Unity |
Confirmed
|
High
|
Unassigned | ||
unity (Ubuntu) |
Won't Fix
|
High
|
Unassigned | ||
xorg-server (Ubuntu) |
Won't Fix
|
High
|
Unassigned |
Bug Description
I have a new Dell XPS 13 9343 with the HiDPI touch screen and am using an external display port monitor. Occasionally, the mouse cursor disappears (sometimes after screen lock, other times just normal usage). I saw something on stack exchange that said this might help:
gsettings set org.gnome.
I've done this and it sometimes helps and sometimes doesn't. I've also just seen the cursor come back on its own after a few minutes without doing anything. Trying to interact with the touch screen, then the mouse has no effect. Unplugging and replugging the mouse has no effect. Using the touchpad has no effect.
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: unity 7.3.2+15.
ProcVersionSign
Uname: Linux 3.19.0-21-generic x86_64
NonfreeKernelMo
.tmp.unity.
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
CompizPlugins: [core,composite
CompositorRunning: compiz
CompositorUnred
CompositorUnred
CurrentDesktop: Unity
Date: Mon Jun 22 11:19:40 2015
DistUpgraded: Fresh install
DistroCodename: vivid
DistroVariant: ubuntu
DkmsStatus:
bcmwl, 6.30.223.248+bdcom, 3.19.0-18-generic, x86_64: installed
bcmwl, 6.30.223.248+bdcom, 3.19.0-20-generic, x86_64: installed
bcmwl, 6.30.223.248+bdcom, 3.19.0-21-generic, x86_64: installed
GraphicsCard:
Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:0665]
InstallationDate: Installed on 2015-06-13 (8 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Dell Inc. XPS 13 9343
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: unity
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/25/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0310JH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: XPS 13 9343
dmi.product.
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2
version.
version.
version.
version.
version.
version.
version.
version.
xserver.bootTime: Mon Jun 22 10:53:54 2015
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 5153
vendor SHP
xserver.version: 2:1.17.1-0ubuntu3
Changed in unity (Ubuntu): | |
importance: | Undecided → High |
Changed in unity: | |
importance: | Undecided → High |
status: | New → Confirmed |
tags: | added: bios-outdated-a04 |
Changed in xorg (Ubuntu): | |
importance: | Undecided → Low |
status: | New → Incomplete |
tags: |
added: latest-bios-a04 removed: bios-outdated-a04 |
tags: | added: multimonitor |
tags: | added: xenial |
tags: | removed: vivid |
affects: | xorg (Ubuntu) → xorg-server (Ubuntu) |
Changed in xorg-server (Ubuntu): | |
status: | Incomplete → Won't Fix |
Changed in unity (Ubuntu): | |
status: | Incomplete → Won't Fix |
Status changed to 'Confirmed' because the bug affects multiple users.