Unable to shutdown

[Gaurav Sahu]

Recently i have upgraded from 14.04 to 14.10. I am unable to shutdown my system as when i click on shutdown instead of shutdown it just logged me out.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1366282/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Andrea Azzarone (azzar1)]

You mean from the indicator session of using the power button?

[Gaurav Sahu (gauravsahu-mmmec)]

yes. recently i have installed fresh ubuntu 14.10 but still i am facing the same issue .

[Andrea Azzarone (azzar1)]

So what are you using? The power button or the session indicator?

[Gaurav Sahu (gauravsahu-mmmec)]

As i told once i click for shutdown it logged me off then again i click on session indicator after logged out for shutdown then only i am able to shutdown my system.

[Andrea Azzarone (azzar1)]

Yeah but what you mean for "i click for shutdown"? We need to know because clicking on the indicator it's different from clicking on the hardware button.

[Gaurav Sahu (gauravsahu-mmmec)]

It means that i am clicking for shutdown on the indicator
On 10-Dec-2014 12:35 am, "Andrea Azzarone" <email address hidden>
wrote:

> Yeah but what you mean for "i click for shutdown"? We need to know
> because clicking on the indicator it's different from clicking on the
> hardware button.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1366282
>
> Title:
> Unable to shutdown
>
> Status in Unity:
> Incomplete
> Status in unity package in Ubuntu:
> Incomplete
>
> Bug description:
> Recently i have upgraded from 14.04 to 14.10. I am unable to shutdown
> my system as when i click on shutdown instead of shutdown it just
> logged me out.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/unity/+bug/1366282/+subscriptions
>

[Andrea Azzarone (azzar1)]

Please run this command on a terminal:

dbus-monitor --profile > dbug.log

then try to shutdown. Then attach the file dbug.log here.

[Gaurav Sahu (gauravsahu-mmmec)]

Tried. still unable to shudtdown using indicator. Please fine debug.log in attachment

[Andrea Azzarone (azzar1)]

Are you sure there was nothing more on the log? That's weird, it's basically empty.

[Gaurav Sahu (gauravsahu-mmmec)]

yes i am sure . i entered command in terminal waited 3-4 hours to finish the command but nothing happened so i just closed the terminal and found this debug.log.

[Andrea Azzarone (azzar1)]

Can you try again (this is not going to fix the problem, will be just useful to debug the issue)

1. Open a terminal
2. Launch dbus-monitor --profile > dbug.log
3. Open the session indicator
4. Click on "Shutdown..."
5. Wait few seconds
6. Alt-tab to terminal
7. Cltr-C to kill the command

At the end you should have in your home directory the file dbug.log. Please attach it here.

[Gaurav Sahu (gauravsahu-mmmec)]

yeah that's fine but if i open the session indicator click on "shutdown" then system will get log off that's the problem. is that ok for you?

[Andrea Azzarone (azzar1)]

Should be fine.

[Gaurav Sahu (gauravsahu-mmmec)]

Yes i did. now log look ok please find it in attachment.

[Andrea Azzarone (azzar1)]

Thanks. That was usefult. Can you attach the content of ~/.xsession-errors ?

[Gaurav Sahu (gauravsahu-mmmec)]

openConnection: connect: No such file or directory
cannot connect to brltty at :0
Script for ibus started at run_im.
Script for auto started at run_im.
Script for default started at run_im.
upstart: update-notifier-crash (/var/crash/_opt_google_chrome_chrome.1000.crash) main process (1999) terminated with status 1
upstart: update-notifier-crash (/var/crash/_opt_Citrix_ICAClient_wfica.1000.crash) main process (1992) terminated with status 1
upstart: update-notifier-crash (/var/crash/_opt_extras.ubuntu.com_calendar-indicator_bin_calendar-indicator.1000.crash) main process (1997) terminated with status 1
upstart: update-notifier-crash (/var/crash/_opt_extras.ubuntu.com_my-weather-indicator_bin_my-weather-indicator.1000.crash) main process (1998) terminated with status 1
upstart: update-notifier-crash (/var/crash/_usr_bin_signon-ui.1000.crash) main process (2000) terminated with status 1
upstart: update-notifier-crash (/var/crash/_usr_share_apport_apport-gtk.1000.crash) main process (2001) terminated with status 1
upstart: indicator-application main process ended, respawning
upstart: indicator-application main process ended, respawning
upstart: indicator-application respawning too fast, stopped
upstart: update-notifier-crash (/var/crash/_opt_google_chrome_chrome.1000.crash) main process (3420) terminated with status 1
upstart: update-notifier-crash (/var/crash/_opt_extras.ubuntu.com_calendar-indicator_bin_calendar-indicator.1000.crash) main process (3647) terminated with status 1

[Andrea Azzarone (azzar1)]

Sorry for bothering you again but can you run in a terminal (not a tty, just a normal gnome-terminal)

unity --replace > unity.log

They try to shutdown using the session indicator. Then attach the file unity.log here.

[Andrea Azzarone (azzar1)]

What happens if you execute this:

dbus-send --session --print-reply --dest="com.canonical.Unity"
/org/gnome/SessionManager/EndSessionDialog
org.gnome.SessionManager.EndSessionDialog.Open uint32:2 uint32:0 uint32:0
array:objpath:""

2014-12-16 19:33 GMT+01:00 Gaurav Sahu <email address hidden>:
>
> ** Attachment added: "unity.log"
>
> https://bugs.launchpad.net/unity/+bug/1366282/+attachment/4282275/+files/unity.log
>
> --
> You received this bug notification because you are subscribed to Unity.
> https://bugs.launchpad.net/bugs/1366282
>
> Title:
> Unable to shutdown
>
> Status in Unity:
> Incomplete
> Status in unity package in Ubuntu:
> Incomplete
>
> Bug description:
> Recently i have upgraded from 14.04 to 14.10. I am unable to shutdown
> my system as when i click on shutdown instead of shutdown it just
> logged me out.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/unity/+bug/1366282/+subscriptions
>

--
Andrea Azzarone
http://launchpad.net/~andyrock
http://wiki.ubuntu.com/AndreaAzzarone

[Gaurav Sahu (gauravsahu-mmmec)]

can you please write the command properly as i do not understand it.

[Andrea Azzarone (azzar1)]

dbus-send --session --print-reply --dest="com.canonical.Unity" /org/gnome/SessionManager/EndSessionDialog org.gnome.SessionManager.EndSessionDialog.Open uint32:2 uint32:0 uint32:0 array:objpath:""

[Andrea Azzarone (azzar1)]

it's a single line.

[Gaurav Sahu (gauravsahu-mmmec)]

getting some error. Please find attachment.

[Andrea Azzarone (azzar1)]

Please provide the output (if any) of:
qdbus com.canonical.Unity | grep -i EndSessionDialog

2014-12-17 16:05 GMT+01:00 Gaurav Sahu <email address hidden>:
>
> getting some error. Please find attachment.
>
> ** Attachment added: "Screenshot from 2014-12-17 20:34:38.png"
>
> https://bugs.launchpad.net/unity/+bug/1366282/+attachment/4282925/+files/Screenshot%20from%202014-12-17%2020%3A34%3A38.png
>
> --
> You received this bug notification because you are subscribed to Unity.
> https://bugs.launchpad.net/bugs/1366282
>
> Title:
> Unable to shutdown
>
> Status in Unity:
> Incomplete
> Status in unity package in Ubuntu:
> Incomplete
>
> Bug description:
> Recently i have upgraded from 14.04 to 14.10. I am unable to shutdown
> my system as when i click on shutdown instead of shutdown it just
> logged me out.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/unity/+bug/1366282/+subscriptions
>

--
Andrea Azzarone
http://launchpad.net/~andyrock
http://wiki.ubuntu.com/AndreaAzzarone

[Gaurav Sahu (gauravsahu-mmmec)]

No there is no output.

[Andrea Azzarone (azzar1)]

Ok now we know where is the problem. Do you use cairo-dock or something similar?

[Gaurav Sahu (gauravsahu-mmmec)]

Yes i do use cairo-dock.

[Andrea Azzarone (azzar1)]

Ok so we can consider this a duplicate of bug 1242112. You can find there a simple workaround.