App installation has become quite unreliable

Bug #1567877 reported by Michael Zanetti
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Canonical System Image
High
Bill Filler
ubuntu-download-manager (Ubuntu)
Undecided
Unassigned
ubuntu-system-settings (Ubuntu)
High
Jonas G. Drange
unity-scope-click (Ubuntu)
High
dobey

Bug Description

Recently the app installation seems to have degraded quite a lot in reliability. In most cases I need to trigger an installation twice or even three times in order to succeed.

For instance just now I wanted to install the untappd scope. On the first attempt I clicked on the Install button and nothing happened except that the page became inactive. The progress spinner at the bottom was still spinning, but all the page content was disabled. The progress bar never appeared. Eventually I had to press the back button and then reenter the page. I clicked install again, the progress bar started. While waiting I've read through the comments, when I scrolled up to the top again, the progress bar was at 0% and would not move any more at all. Again, I had to press the back button and re-entered the page. On the third attempt it succeeded (except the issue that the progress bar again reverted to 0% after scrolling it out of view and back in, but eventually this time it changed to the open button.

Attached, scope-registry.log

Related branches

Revision history for this message
Michael Zanetti (mzanetti) wrote :
Changed in unity-scope-click (Ubuntu):
importance: Undecided → High
assignee: nobody → Rodney Dawes (dobey)
Changed in canonical-devices-system-image:
importance: Undecided → High
assignee: nobody → Alejandro J. Cura (alecu)
Revision history for this message
dobey (dobey) wrote :

From the .crash file which Michael has:

Package: unity-scope-click 0.1.1+15.04.20160325-0ubuntu1

This is an older version of the scope, which exhibited crashes. The change which enabled these crashes has since been reverted. Upgrading the system image will give a version which does not have these crashes.

Changed in unity-scope-click (Ubuntu):
status: New → Invalid
Revision history for this message
dinamic (dinamic6661) wrote :

same here, also if there are more than one apps to update, usually only the first one gets updated. i have to manually pause/resume the next ones to update. sometime i can't update at all because the ubuntu one is missing and i have to re-add that account. sometimes i can't even do that and i have to install a random app from the store. the update process is more than unreliable...

Changed in canonical-devices-system-image:
assignee: Alejandro J. Cura (alecu) → Bill Filler (bfiller)
status: New → Confirmed
Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

Similar symptom getting a system update, it said it downloaded the entire size of the update but never switched to install until I left the page and re-entered it. I wonder if we are missing signals from the download manager.

Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

or maybe that is bug #1509022

tags: added: updates
Changed in ubuntu-system-settings (Ubuntu):
status: New → Confirmed
importance: Undecided → High
Revision history for this message
Jonas G. Drange (jonas-drange) wrote :

This could also be bug 1607382.

Changed in ubuntu-system-settings (Ubuntu):
status: Confirmed → Fix Committed
assignee: nobody → Jonas G. Drange (jonas-drange)
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers