restart button has no effect

Bug #984822 reported by Tpugliese
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
unity-greeter (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

Selecting the "Shutdown.." then "restart" buttons has no effect from the greeter screen. Nothing happens. No error or change in the screen.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: unity-greeter 0.2.8-0ubuntu1
Uname: Linux 3.3.2 i686
ApportVersion: 2.0.1-0ubuntu5
Architecture: i386
Date: Wed Apr 18 07:20:43 2012
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: unity-greeter
UpgradeStatus: Upgraded to precise on 2012-02-19 (58 days ago)

Revision history for this message
Tpugliese (thomas-pugliese) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, do you have users logged in when that happens? Could you go to a vt and run ck-list-sessions and copy the log here? Does it happen all the time, after a fresh boot as well?

Changed in unity-greeter (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Tpugliese (thomas-pugliese) wrote :

The problem seems to come and go. I have not seen it again since I filed the bug. Maybe it was fixed by a recent update. When it has failed previously, the steps that lead to the problem are:

1. Install updates from update-manager.
2. Click the restart button when prompted by update-manager
3. Enter password when prompted.

At this point, instead of restarting, I am returned to the login screen. If I try to restart from the login screen, nothing happens. Normally there are multiple users logged in to this machine but that may not be required for it to happen.

It may reproduce on a fresh boot but since I usually only restart when prompted by update-manager, I haven't encountered that situation. If I start hitting this problem again, I will try collect the output of ck-list-sessions and also see if it can be reproduced with a simpler set of steps.

Revision history for this message
Tpugliese (thomas-pugliese) wrote :

I was able to reproduce this problem from a fresh boot. The steps are as follows:

1. After restart, log in. (Xubuntu session)
2. Select Lock screen from the menu in the upper right corner.
3. When the screen is locked, select "Switch User" to be returned to the login screen.

At this point, if I want to reboot the machine using the Shutdown.. menu from the login screen, nothing happens when I click "Restart". I have attached the output from ck-list-sessions.

Revision history for this message
Tpugliese (thomas-pugliese) wrote :
Changed in unity-greeter (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Confirmed
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

They does not seem to work at all in the latest Quantal version.

tags: added: quantal
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