Internal hard disk partition cannot be mounted manually

[John Tipping]

I upgraded to 23.10. Since then I cannot access the NTFS partition on this dual boot (with Windows 10) PC. Also an external USB drive formatted in NTFS cannot be mounted. Everything works fine on 23.04.

The error message received is idential in both cases:

Error mounting /dev/sda4 at /media/john/: wrong fs type, bad option, bad superblock on /dev/sda4, missing codepage or helper program or other error

To repeat - everying works fine on 23.04. There is no problem with the NTFS partition or USB drive on Windows or 23.04.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: udisks2 2.10.1-1ubuntu1
ProcVersionSignature: Ubuntu 6.5.0-9.9-generic 6.5.3
Uname: Linux 6.5.0-9-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
CustomUdevRuleFiles: 70-snap.snapd.rules 70-snap.snapd-desktop-integration.rules 70-snap.snap-store.rules 70-snap.firefox.rules 70-snap.firmware-updater.rules
Date: Fri Oct 20 11:26:01 2023
InstallationDate: Installed on 2023-09-30 (20 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Beta amd64 (20230919.1)
Lsusb:
 Bus 002 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
 Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-9-generic root=UUID=617f5749-671f-4ec7-8fbb-5d6d8b33bdfd ro quiet splash vt.handoff=7
SourcePackage: udisks2
Symptom: storage
Title: Internal hard disk partition cannot be mounted manually
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/12/2012
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F1
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H61M-DS2 DVI
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF1:bd10/12/2012:br4.6:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnH61M-DS2DVI:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:skuTobefilledbyO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[John Tipping (john-tipping)]

Please delete this bug report.

I fixed the issue by running chkdsk on the Windows side. It found errors that were fixed and the NTFS partition can now be mounted and read by Ubuntu. I still don't understand why Ubuntu 23.04 could mount and read the partition with the errors present but the issue is now fixed.