Activity log for bug #1937350

Date Who What changed Old value New value Message
2021-07-23 08:28:28 cshong bug added bug
2021-07-23 08:29:01 cshong bug task added ubuntu-mate
2021-07-23 08:54:33 cshong bug task added kernel
2021-07-23 09:01:21 cshong tags apport-collected focal
2021-07-23 09:01:23 cshong description I do not know which package I should file the bug for. I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10. On Microsoft Windows 10, no issue with safely remove any USB external HDD. When using Microsoft Windows 10, after safely remove my external HDD, the HDD will spin down. But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely remove my external HDD. Tried different hard drive, different enclosures, and also some external hard drive that came bundled with enclosure. All having same or different issues after safely remove them in Ubuntu MATE. Problems will also occur on those branded external HDD that came bundled with enclosure, for example, those Seagate Backup Plus drives ( https://www.seagate.com/as/en/consumer/backup/backup-plus/ ). Here are the common problems after safely remove (in Ubuntu MATE): 1. The external HDD will spin down and then spin up again, and then being automatically remounted again. The "dmesg" command shows errors. 2. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. After you unplug the HDD, you can connect another HDD. 3. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. BUT, after you unplug the HDD, when you connect another HDD, the computer will not detect it and will not mount it until you reboot the computer. But, before reboot connecting another device (e.g. keyboard, mouse, etc) to the same USB port, the device works perfectly. 4. The external HDD will spin down and then spin up again, no remount. But, after a few seconds, it spin down again. But, still, the "dmesg" command shows errors. Different HDD, different enclosure, show different symptoms or problems. Some HDD enclosures, number 1 above will occur. Some HDD enclosures, either number 2 or 3 above will occur. Sometimes, problem number 2 above will occur. Sometimes, problem number 3 will occur. Some enclosure, problem number 4 will occur. Here, I will use the following enclosure as example in this bug report: Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-drive-enclosure Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-SATA-III-External-Hard-Drive-Enclosure-(2.5-)-i.64923440.1583255569?position=1 Here are the steps to reproduce (for the enclosure above): 1. Connect the external HDD to any available USB 3.0 port. The HDD will be mounted. Caja (Ubuntu MATE default file manager) will launch. 2. Close the Caja window. Do not do anything on the HDD. 3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do not let your hand leave the enclosure, so that you can continue feel the spinning. 4. Use your another hand to operate your computer. 5. Go to desktop. 6. Right click on the external HDD icon. 7. Click "Safely Remove Drive". The HDD unmounted. Assume that one of your hands still touching the enclosure of the HDD, you will feel that the HDD will spin down and then spin up again. No remount. The LED indicator on the enclosure will keep flashing. These are described in problem number 2 and 3 above. Sometimes, after you unplug the drive and try to connect another drive, it will not be detected until you reboot your computer. Almost all external HDDs I tested will cause "dmesg" command to shows "Buffer I/O error" and "Synchronize Cache(<a number>) failed" error after "Safely Remove Drive". In Microsoft Windows 10, all above mentioned problems WILL NOT occur. I do not know which package I should file the bug for. I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10. On Microsoft Windows 10, no issue with safely remove any USB external HDD. When using Microsoft Windows 10, after safely remove my external HDD, the HDD will spin down. But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely remove my external HDD. Tried different hard drive, different enclosures, and also some external hard drive that came bundled with enclosure. All having same or different issues after safely remove them in Ubuntu MATE. Problems will also occur on those branded external HDD that came bundled with enclosure, for example, those Seagate Backup Plus drives ( https://www.seagate.com/as/en/consumer/backup/backup-plus/ ). Here are the common problems after safely remove (in Ubuntu MATE): 1. The external HDD will spin down and then spin up again, and then being automatically remounted again. The "dmesg" command shows errors. 2. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. After you unplug the HDD, you can connect another HDD. 3. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. BUT, after you unplug the HDD, when you connect another HDD, the computer will not detect it and will not mount it until you reboot the computer. But, before reboot connecting another device (e.g. keyboard, mouse, etc) to the same USB port, the device works perfectly. 4. The external HDD will spin down and then spin up again, no remount. But, after a few seconds, it spin down again. But, still, the "dmesg" command shows errors. Different HDD, different enclosure, show different symptoms or problems. Some HDD enclosures, number 1 above will occur. Some HDD enclosures, either number 2 or 3 above will occur. Sometimes, problem number 2 above will occur. Sometimes, problem number 3 will occur. Some enclosure, problem number 4 will occur. Here, I will use the following enclosure as example in this bug report: Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-drive-enclosure Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-SATA-III-External-Hard-Drive-Enclosure-(2.5-)-i.64923440.1583255569?position=1 Here are the steps to reproduce (for the enclosure above): 1. Connect the external HDD to any available USB 3.0 port. The HDD will be mounted. Caja (Ubuntu MATE default file manager) will launch. 2. Close the Caja window. Do not do anything on the HDD. 3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do not let your hand leave the enclosure, so that you can continue feel the spinning. 4. Use your another hand to operate your computer. 5. Go to desktop. 6. Right click on the external HDD icon. 7. Click "Safely Remove Drive". The HDD unmounted. Assume that one of your hands still touching the enclosure of the HDD, you will feel that the HDD will spin down and then spin up again. No remount. The LED indicator on the enclosure will keep flashing. These are described in problem number 2 and 3 above. Sometimes, after you unplug the drive and try to connect another drive, it will not be detected until you reboot your computer. Almost all external HDDs I tested will cause "dmesg" command to shows "Buffer I/O error" and "Synchronize Cache(<a number>) failed" error after "Safely Remove Drive". In Microsoft Windows 10, all above mentioned problems WILL NOT occur. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS
2021-07-23 09:01:24 cshong attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513095/+files/AlsaInfo.txt
2021-07-23 09:01:26 cshong attachment added CRDA.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513096/+files/CRDA.txt
2021-07-23 09:01:28 cshong attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513097/+files/CurrentDmesg.txt
2021-07-23 09:01:30 cshong attachment added Lspci.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513098/+files/Lspci.txt
2021-07-23 09:01:31 cshong attachment added Lspci-vt.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513099/+files/Lspci-vt.txt
2021-07-23 09:01:32 cshong attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513100/+files/Lsusb.txt
2021-07-23 09:01:34 cshong attachment added Lsusb-t.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513101/+files/Lsusb-t.txt
2021-07-23 09:01:36 cshong attachment added Lsusb-v.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513102/+files/Lsusb-v.txt
2021-07-23 09:01:37 cshong attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513103/+files/ProcCpuinfo.txt
2021-07-23 09:01:39 cshong attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513104/+files/ProcCpuinfoMinimal.txt
2021-07-23 09:01:40 cshong attachment added ProcEnviron.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513105/+files/ProcEnviron.txt
2021-07-23 09:01:42 cshong attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513106/+files/ProcInterrupts.txt
2021-07-23 09:01:45 cshong attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513107/+files/ProcModules.txt
2021-07-23 09:01:47 cshong attachment added PulseList.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513108/+files/PulseList.txt
2021-07-23 09:01:49 cshong attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513109/+files/UdevDb.txt
2021-07-23 09:01:51 cshong attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513110/+files/WifiSyslog.txt
2021-07-23 09:01:53 cshong attachment added acpidump.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513111/+files/acpidump.txt
2021-07-23 09:02:33 cshong description I do not know which package I should file the bug for. I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10. On Microsoft Windows 10, no issue with safely remove any USB external HDD. When using Microsoft Windows 10, after safely remove my external HDD, the HDD will spin down. But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely remove my external HDD. Tried different hard drive, different enclosures, and also some external hard drive that came bundled with enclosure. All having same or different issues after safely remove them in Ubuntu MATE. Problems will also occur on those branded external HDD that came bundled with enclosure, for example, those Seagate Backup Plus drives ( https://www.seagate.com/as/en/consumer/backup/backup-plus/ ). Here are the common problems after safely remove (in Ubuntu MATE): 1. The external HDD will spin down and then spin up again, and then being automatically remounted again. The "dmesg" command shows errors. 2. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. After you unplug the HDD, you can connect another HDD. 3. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. BUT, after you unplug the HDD, when you connect another HDD, the computer will not detect it and will not mount it until you reboot the computer. But, before reboot connecting another device (e.g. keyboard, mouse, etc) to the same USB port, the device works perfectly. 4. The external HDD will spin down and then spin up again, no remount. But, after a few seconds, it spin down again. But, still, the "dmesg" command shows errors. Different HDD, different enclosure, show different symptoms or problems. Some HDD enclosures, number 1 above will occur. Some HDD enclosures, either number 2 or 3 above will occur. Sometimes, problem number 2 above will occur. Sometimes, problem number 3 will occur. Some enclosure, problem number 4 will occur. Here, I will use the following enclosure as example in this bug report: Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-drive-enclosure Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-SATA-III-External-Hard-Drive-Enclosure-(2.5-)-i.64923440.1583255569?position=1 Here are the steps to reproduce (for the enclosure above): 1. Connect the external HDD to any available USB 3.0 port. The HDD will be mounted. Caja (Ubuntu MATE default file manager) will launch. 2. Close the Caja window. Do not do anything on the HDD. 3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do not let your hand leave the enclosure, so that you can continue feel the spinning. 4. Use your another hand to operate your computer. 5. Go to desktop. 6. Right click on the external HDD icon. 7. Click "Safely Remove Drive". The HDD unmounted. Assume that one of your hands still touching the enclosure of the HDD, you will feel that the HDD will spin down and then spin up again. No remount. The LED indicator on the enclosure will keep flashing. These are described in problem number 2 and 3 above. Sometimes, after you unplug the drive and try to connect another drive, it will not be detected until you reboot your computer. Almost all external HDDs I tested will cause "dmesg" command to shows "Buffer I/O error" and "Synchronize Cache(<a number>) failed" error after "Safely Remove Drive". In Microsoft Windows 10, all above mentioned problems WILL NOT occur. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS I do not know which package I should file the bug for. I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10. On Microsoft Windows 10, no issue with safely remove any USB external HDD. When using Microsoft Windows 10, after safely remove my external HDD, the HDD will spin down. But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely remove my external HDD. Tried different hard drive, different enclosures, and also some external hard drive that came bundled with enclosure. All having same or different issues after safely remove them in Ubuntu MATE. Problems will also occur on those branded external HDD that came bundled with enclosure, for example, those Seagate Backup Plus drives ( https://www.seagate.com/as/en/consumer/backup/backup-plus/ ). Here are the common problems after safely remove (in Ubuntu MATE): 1. The external HDD will spin down and then spin up again, and then being automatically remounted again. The "dmesg" command shows errors. 2. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. After you unplug the HDD, you can connect another HDD. 3. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. BUT, after you unplug the HDD, when you connect another HDD, the computer will not detect it and will not mount it until you reboot the computer. But, before reboot connecting another device (e.g. keyboard, mouse, etc) to the same USB port, the device works perfectly. 4. The external HDD will spin down and then spin up again, no remount. But, after a few seconds, it spin down again. But, still, the "dmesg" command shows errors. Different HDD, different enclosure, show different symptoms or problems. Some HDD enclosures, number 1 above will occur. Some HDD enclosures, either number 2 or 3 above will occur. Sometimes, problem number 2 above will occur. Sometimes, problem number 3 will occur. Some enclosure, problem number 4 will occur. Here, I will use the following enclosure as example in this bug report: Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-drive-enclosure Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-SATA-III-External-Hard-Drive-Enclosure-(2.5-)-i.64923440.1583255569?position=1 Here are the steps to reproduce (for the enclosure above): 1. Connect the external HDD to any available USB 3.0 port. The HDD will be mounted. Caja (Ubuntu MATE default file manager) will launch. 2. Close the Caja window. Do not do anything on the HDD. 3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do not let your hand leave the enclosure, so that you can continue feel the spinning. 4. Use your another hand to operate your computer. 5. Go to desktop. 6. Right click on the external HDD icon. 7. Click "Safely Remove Drive". The HDD unmounted. Assume that one of your hands still touching the enclosure of the HDD, you will feel that the HDD will spin down and then spin up again. No remount. The LED indicator on the enclosure will keep flashing. These are described in problem number 2 and 3 above. Sometimes, after you unplug the drive and try to connect another drive, it will not be detected until you reboot your computer. Almost all external HDDs I tested will cause "dmesg" command to shows "Buffer I/O error" and "Synchronize Cache(<a number>) failed" error after "Safely Remove Drive". In Microsoft Windows 10, all above mentioned problems WILL NOT occur. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux-generic 5.4.0.80.84 PackageArchitecture: amd64 ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS
2021-07-23 09:02:34 cshong attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513112/+files/AlsaInfo.txt
2021-07-23 09:02:35 cshong attachment added CRDA.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513113/+files/CRDA.txt
2021-07-23 09:02:37 cshong attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513114/+files/CurrentDmesg.txt
2021-07-23 09:02:39 cshong attachment added Dependencies.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513115/+files/Dependencies.txt
2021-07-23 09:02:40 cshong attachment added Lspci.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513116/+files/Lspci.txt
2021-07-23 09:02:42 cshong attachment added Lspci-vt.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513117/+files/Lspci-vt.txt
2021-07-23 09:02:44 cshong attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513118/+files/Lsusb.txt
2021-07-23 09:02:45 cshong attachment added Lsusb-t.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513119/+files/Lsusb-t.txt
2021-07-23 09:02:47 cshong attachment added Lsusb-v.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513120/+files/Lsusb-v.txt
2021-07-23 09:02:48 cshong attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513121/+files/ProcCpuinfo.txt
2021-07-23 09:02:49 cshong attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513122/+files/ProcCpuinfoMinimal.txt
2021-07-23 09:02:51 cshong attachment added ProcEnviron.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513123/+files/ProcEnviron.txt
2021-07-23 09:02:52 cshong attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513124/+files/ProcInterrupts.txt
2021-07-23 09:02:54 cshong attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513125/+files/ProcModules.txt
2021-07-23 09:02:56 cshong attachment added PulseList.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513126/+files/PulseList.txt
2021-07-23 09:02:58 cshong attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513127/+files/UdevDb.txt
2021-07-23 09:03:00 cshong attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513128/+files/WifiSyslog.txt
2021-07-23 09:03:02 cshong attachment added acpidump.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513129/+files/acpidump.txt
2021-07-23 09:04:00 cshong description I do not know which package I should file the bug for. I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10. On Microsoft Windows 10, no issue with safely remove any USB external HDD. When using Microsoft Windows 10, after safely remove my external HDD, the HDD will spin down. But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely remove my external HDD. Tried different hard drive, different enclosures, and also some external hard drive that came bundled with enclosure. All having same or different issues after safely remove them in Ubuntu MATE. Problems will also occur on those branded external HDD that came bundled with enclosure, for example, those Seagate Backup Plus drives ( https://www.seagate.com/as/en/consumer/backup/backup-plus/ ). Here are the common problems after safely remove (in Ubuntu MATE): 1. The external HDD will spin down and then spin up again, and then being automatically remounted again. The "dmesg" command shows errors. 2. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. After you unplug the HDD, you can connect another HDD. 3. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. BUT, after you unplug the HDD, when you connect another HDD, the computer will not detect it and will not mount it until you reboot the computer. But, before reboot connecting another device (e.g. keyboard, mouse, etc) to the same USB port, the device works perfectly. 4. The external HDD will spin down and then spin up again, no remount. But, after a few seconds, it spin down again. But, still, the "dmesg" command shows errors. Different HDD, different enclosure, show different symptoms or problems. Some HDD enclosures, number 1 above will occur. Some HDD enclosures, either number 2 or 3 above will occur. Sometimes, problem number 2 above will occur. Sometimes, problem number 3 will occur. Some enclosure, problem number 4 will occur. Here, I will use the following enclosure as example in this bug report: Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-drive-enclosure Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-SATA-III-External-Hard-Drive-Enclosure-(2.5-)-i.64923440.1583255569?position=1 Here are the steps to reproduce (for the enclosure above): 1. Connect the external HDD to any available USB 3.0 port. The HDD will be mounted. Caja (Ubuntu MATE default file manager) will launch. 2. Close the Caja window. Do not do anything on the HDD. 3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do not let your hand leave the enclosure, so that you can continue feel the spinning. 4. Use your another hand to operate your computer. 5. Go to desktop. 6. Right click on the external HDD icon. 7. Click "Safely Remove Drive". The HDD unmounted. Assume that one of your hands still touching the enclosure of the HDD, you will feel that the HDD will spin down and then spin up again. No remount. The LED indicator on the enclosure will keep flashing. These are described in problem number 2 and 3 above. Sometimes, after you unplug the drive and try to connect another drive, it will not be detected until you reboot your computer. Almost all external HDDs I tested will cause "dmesg" command to shows "Buffer I/O error" and "Synchronize Cache(<a number>) failed" error after "Safely Remove Drive". In Microsoft Windows 10, all above mentioned problems WILL NOT occur. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux-generic 5.4.0.80.84 PackageArchitecture: amd64 ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS I do not know which package I should file the bug for. I am using Ubuntu MATE 20.04 LTS and Microsoft Windows 10. On Microsoft Windows 10, no issue with safely remove any USB external HDD. When using Microsoft Windows 10, after safely remove my external HDD, the HDD will spin down. But, on Ubuntu MATE 20.04 LTS, some issues occur after I try to safely remove my external HDD. Tried different hard drive, different enclosures, and also some external hard drive that came bundled with enclosure. All having same or different issues after safely remove them in Ubuntu MATE. Problems will also occur on those branded external HDD that came bundled with enclosure, for example, those Seagate Backup Plus drives ( https://www.seagate.com/as/en/consumer/backup/backup-plus/ ). Here are the common problems after safely remove (in Ubuntu MATE): 1. The external HDD will spin down and then spin up again, and then being automatically remounted again. The "dmesg" command shows errors. 2. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. After you unplug the HDD, you can connect another HDD. 3. The external HDD will spin down and then spin up again, no remount. The LED on the enclosure keep flashing. The "dmesg" command shows errors. BUT, after you unplug the HDD, when you connect another HDD, the computer will not detect it and will not mount it until you reboot the computer. But, before reboot connecting another device (e.g. keyboard, mouse, etc) to the same USB port, the device works perfectly. 4. The external HDD will spin down and then spin up again, no remount. But, after a few seconds, it spin down again. But, still, the "dmesg" command shows errors. Different HDD, different enclosure, show different symptoms or problems. Some HDD enclosures, number 1 above will occur. Some HDD enclosures, either number 2 or 3 above will occur. Sometimes, problem number 2 above will occur. Sometimes, problem number 3 will occur. Some enclosure, problem number 4 will occur. Here, I will use the following enclosure as example in this bug report: Product link: https://www.ugreen.com/products/usb-c-2-5-sata-iii-hard-drive-enclosure Purchase link in my country: https://shopee.com.my/UGREEN-USB-3.1-To-SATA-III-External-Hard-Drive-Enclosure-(2.5-)-i.64923440.1583255569?position=1 Here are the steps to reproduce (for the enclosure above): 1. Connect the external HDD to any available USB 3.0 port. The HDD will be mounted. Caja (Ubuntu MATE default file manager) will launch. 2. Close the Caja window. Do not do anything on the HDD. 3. Use left or right hand, touch the HDD enclosure to feel the spinning. Do not let your hand leave the enclosure, so that you can continue feel the spinning. 4. Use your another hand to operate your computer. 5. Go to desktop. 6. Right click on the external HDD icon. 7. Click "Safely Remove Drive". The HDD unmounted. Assume that one of your hands still touching the enclosure of the HDD, you will feel that the HDD will spin down and then spin up again. No remount. The LED indicator on the enclosure will keep flashing. These are described in problem number 2 and 3 above. Sometimes, after you unplug the drive and try to connect another drive, it will not be detected until you reboot your computer. Almost all external HDDs I tested will cause "dmesg" command to shows "Buffer I/O error" and "Synchronize Cache(<a number>) failed" error after "Safely Remove Drive". In Microsoft Windows 10, all above mentioned problems WILL NOT occur. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: cshong 1059 F.... pulseaudio /dev/snd/controlC0: cshong 1059 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) IwConfig: lo no wireless extensions. enp3s0 no wireless extensions. MachineType: ASUS All Series Package: linux-generic 5.4.0.80.84 PackageArchitecture: amd64 ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-63-generic root=UUID=cad772fa-c02b-4268-bc15-e366825ac807 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-63-generic N/A linux-backports-modules-5.8.0-63-generic N/A linux-firmware 1.187.15 RfKill: Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/26/2016 dmi.bios.release: 4.6 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2603 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2603:bd02/26/2016:br4.6:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: ASUS MB dmi.product.name: All Series dmi.product.sku: All dmi.product.version: System Version dmi.sys.vendor: ASUS --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: MATE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-11-23 (242 days ago) InstallationMedia: Ubuntu-MATE 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) Package: linux-generic-hwe-20.04 5.8.0.63.71~20.04.45 PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 5.8.0-63.71~20.04.1-generic 5.8.18 Tags: focal Uname: Linux 5.8.0-63-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True
2021-07-23 09:04:01 cshong attachment added Dependencies.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513130/+files/Dependencies.txt
2021-07-23 09:04:03 cshong attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513131/+files/ProcCpuinfoMinimal.txt
2021-07-23 09:04:04 cshong attachment added ProcEnviron.txt https://bugs.launchpad.net/bugs/1937350/+attachment/5513132/+files/ProcEnviron.txt
2021-07-23 09:11:53 cshong affects kernel linux
2021-07-23 13:19:29 Paul White affects ubuntu linux (Ubuntu)
2021-07-24 07:04:34 Norbert bug task added caja (Ubuntu)
2021-07-24 07:04:51 Norbert bug task added udisks2 (Ubuntu)
2021-07-24 07:05:03 Norbert bug task deleted caja (Ubuntu)
2021-07-26 14:25:43 Terry Rudd bug added subscriber Terry Rudd
2021-08-18 10:12:29 Ubuntu Kernel Bot linux: status New Confirmed
2022-04-08 22:43:01 Martin Wimpress  bug task deleted ubuntu-mate