Ubuntu
ubuntuone-credentials package

Ubuntu One account was deleted

Bug #1530947 reported by Pat McGowan on 2016-01-04

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-credentials (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

I came into the office, checked for updates, hit the bug where it spins forever (meaning the 3G network was there but not accessible), turned on wifi, checked again and it showed me two app updates with the message to sign in to ubuntu one

MX4 on rc-proposed r209

See original description

Revision history for this message

Pat McGowan (pat-mcgowan) wrote on 2016-01-04:

application-legacy-ubuntu-system-settings-.log.1 Edit (1.9 KiB, text/plain)

description:

updated

Pat McGowan (pat-mcgowan) on 2016-01-05

description:

updated

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-01-05:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntuone-credentials (Ubuntu):
status:	New → Confirmed

dobey (dobey) on 2016-01-20

Changed in ubuntuone-credentials (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

A. Martos (al3xarm) wrote on 2016-06-24:

Updated list of packages, showed me package updates available, launched updates and in the same time went to store to install an app but no success, updates surprisingly not applied and not available anymore : Ubuntu one account gone. Set it back and could install & update.

Revision history for this message

Xavier Guillot (valeryan-24) wrote on 2016-07-25:

Hi, if it is well the bug opened after discussion of #1507668 I have exactly the same problem :

https://bugs.launchpad.net/ubuntu-system-settings-online-accounts/+bug/1606230

Click on "Install" for "Spider" game deletes Ubuntu One account

Revision history for this message

dobey (dobey) wrote on 2016-07-28:

@Xavier that is a different problem, which while resulting in the symptom this bug is about, is not this bug itself, but a server problem.

Revision history for this message

dobey (dobey) wrote on 2016-07-28:

For this bug, I don't think we can really fix the general "account gets deleted" complaint in any reasonable time frame or manner. And even if we could, the same issues which are causing the account to be deleted, would still cause a request to log in again, but the complaint would just be "u1 account doesn't work."

Due to the way online-accounts works, the way we use the U1 account in the system, and to provide a remotely decent experience, the only current viable option, is to delete the account and require logging in again. This may be unfortunate, but it is what it is.