Ubuntuone uses stale sso token

[Steve Holmes]

Ubuntu One control panel launches. Sync cannot take place due to authorisation problems. Restarting the sync also fails. Clicking any other link in the GUI causes a hang.

Launching through terminal gives this:

Unhandled error in Deferred:
Unhandled Error
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 391, in errback
    self._startRunCallbacks(fail)
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 458, in _startRunCallbacks
    self._runCallbacks()
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 545, in _runCallbacks
    current.result = callback(current.result, *args, **kw)
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1095, in gotResult
    _inlineCallbacks(r, g, deferred)
--- <exception caught here> ---
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1037, in _inlineCallbacks
    result = result.throwExceptionIntoGenerator(g)
  File "/usr/lib/python2.7/dist-packages/twisted/python/failure.py", line 382, in throwExceptionIntoGenerator
    return g.throw(self.type, self.value, self.tb)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-control-panel/ubuntuone/controlpanel/gui/qt/controlpanel.py", line 109, in on_credentials_found
    info = yield self.backend.account_info()
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1039, in _inlineCallbacks
    result = g.send(result)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-control-panel/ubuntuone/controlpanel/backend.py", line 108, in inner
    raise e
ubuntu_sso.utils.webclient.common.UnauthorizedError: (PyQt4.QtCore.QString(u'Host requires authentication'), PyQt4.QtCore.QByteArray('Invalid access token: tjBHvqnH47pwT1jM01G4'))

Logging in and out of website makes no difference (same token appears in string).

Looks like the code is supposed to clear the token if its invalid and request a new one, but that isn't happening.

I'd really appreciate a workaround for this if possible. I don't know where the token is stored to clear it manually.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubuntuone-control-panel-qt 2.99.91-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-18.29-generic 3.2.9
Uname: Linux 3.2.0-18-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.95-0ubuntu1
Architecture: amd64
Date: Sat Mar 24 21:45:04 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
PackageArchitecture: all
SourcePackage: ubuntuone-control-panel
UpgradeStatus: Upgraded to precise on 2012-03-05 (18 days ago)

[Roberto Alsina (ralsina)]

Hello, and thanks for taking the time to report this!

We'll look into the bug on monday, but as a workaround, if the control panel is not working, you can start "seahorse" the keyrig manager, and delete Ubuntu One's credentials from there.

[Jani Uusitalo (uusijani)]

Just for the record, which exact keys should I delete in Seahorse? I'm affected by this after I removed a (misidentified) computer from my U1 account. I tried removing two Desktopcouch keys that were in Seahorse, but that doesn't seem to have made any difference:

jani@ritoru:~/.config/ubuntuone$ ubuntuone-control-panel-qt
Unhandled error in Deferred:
Unhandled Error
Traceback (most recent call last):
Failure: ubuntuone.platform.tools.linux.IPCError: org.freedesktop.DBus.Error.UnknownMethod:
Unhandled error in Deferred:
Unhandled Error
Traceback (most recent call last):
Failure: ubuntuone.platform.tools.linux.IPCError: org.freedesktop.DBus.Error.UnknownMethod:
Unhandled error in Deferred:
Unhandled Error
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 391, in errback
    self._startRunCallbacks(fail)
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 458, in _startRunCallbacks
    self._runCallbacks()
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 545, in _runCallbacks
    current.result = callback(current.result, *args, **kw)
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1095, in gotResult
    _inlineCallbacks(r, g, deferred)
--- <exception caught here> ---
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1037, in _inlineCallbacks
    result = result.throwExceptionIntoGenerator(g)
  File "/usr/lib/python2.7/dist-packages/twisted/python/failure.py", line 382, in throwExceptionIntoGenerator
    return g.throw(self.type, self.value, self.tb)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-control-panel/ubuntuone/controlpanel/gui/qt/controlpanel.py", line 110, in on_credentials_found
    info = yield self.backend.account_info()
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1039, in _inlineCallbacks
    result = g.send(result)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-control-panel/ubuntuone/controlpanel/backend.py", line 101, in inner
    raise e
ubuntu_sso.utils.webclient.common.UnauthorizedError: (u'Host requires authentication', u'Invalid access token: 8Lcg72j5LHkGLjgXCgR7')

[Jani Uusitalo (uusijani)]

Ah, that would be the "UbuntuOne token for https://ubuntuone.com". Missed it repeatedly among the dozens of website passwords.

[Jonas (joney)]

I have the same problem, however I don't have any entry in seahorse for a token. Is there any other way to delete an invalid token? I tried also deleting the ubuntuone folders in ~/.cache, ~/.local/share and ~/.config but it was not successful...

[Jonas (joney)]

Just in case someone is having the same problem: I finally found a solution - I just deleted/renamed the folder ~/.gnome2/keyrings, that did the trick...

[K7AAY (john-bartley)]

Same problem occurs using Chrome 30 or IE 10 on Windows 7. Need a solution for Windows users.

[Martin Albisetti (beuno)]

This is on it's way to being fixed.

[K7AAY (john-bartley)]

Since Ubuntu One is pining for the fjords now, suggest killing this bug report.