Ubuntuone not working for likewise user account in Precise

[Tony Mugan]

If I try to open ubuntuone-client when logged in as a windows domain user (using likewise-open), I get an error dialog saying

"Sorry, an error has occurred and Ubuntu One needs to close."

The details say

"IPCError"

There is a further issue which I will raise as another bug which prevents ubuntu-bug from opening a launchpad bug.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubuntuone-client 3.0.0-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic-pae 3.2.14
Uname: Linux 3.2.0-23-generic-pae i686
ApportVersion: 2.0.1-0ubuntu4
Architecture: i386
Date: Tue Apr 17 18:06:07 2012
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta i386 (20110330)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOneSyncdaemonExceptionsLog:

UpgradeStatus: Upgraded to precise on 2012-02-19 (57 days ago)

[Tony Mugan (tmugan)]

No idea if this was previously working with Precise as I have not been using a likewise user.

[Roman Yepishev (rye)]

Hello,

Could you please check whether you have file sync disabled in ~/.config/ubuntuone/syncdaemon.conf:

files_sync_enabled = False

If it is disabled, please change False to True there and try opening the control panel again.

If there is no files_sync_enabled item, please archive and attach the logs from ~/.cache/ubuntuone/log folder.

[Tony Mugan (tmugan)]

That folder is entirely empty

me@mypc:~$ ll ~/.config/ubuntuone/
total 8
drwx------ 2 me domain^users 4096 Aug 17 2011 ./
drwxr-xr-x 34 me domain^users 4096 Mar 23 15:50 ../

[Tony Mugan (tmugan)]

From the status.log, it has not connected since 26th March. Perhaps a Precise update broke it then?

2012-03-26 09:52:34,689 - ubuntuone.status - DEBUG - server connection lost
2012-03-26 09:54:34,736 - ubuntuone.status - DEBUG - server connection made
2012-03-26 09:55:40,150 - ubuntuone.status - DEBUG - server connection lost
2012-03-26 09:57:40,228 - ubuntuone.status - DEBUG - server connection made

[Tony Mugan (tmugan)]

In controlpanel.log

2012-02-19 21:46:17,190 - ubuntuone.controlpanel.dbus_service - INFO - process_status: new status received {'status': u'file-sync-idle', 'message': u'processing the commands pool (QUEUE_MANAGER)'}
2012-02-19 21:46:17,191 - ubuntuone.controlpanel.gtk.gui - INFO - on_file_sync_status_idle: args (<FileSyncStatus object at 0x96a1784 (GtkHBox at 0x96da518)>, dbus.String(u'processing the commands pool (QUEUE_MANAGER)')), kwargs {}.
2012-02-19 21:46:17,196 - ubuntuone.controlpanel.gtk.gui - INFO - FileSyncService: on_file_sync_status_changed: status dbus.String(u'file-sync-idle'), enabled? True
2012-03-23 14:29:15,776 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-03-23 16:15:50,529 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-03-26 09:50:34,757 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-04-17 11:14:17,889 - ubuntuone.controlpanel.backend - INFO - ControlBackend: instance started.
2012-04-17 11:14:18,041 - ubuntuone.controlpanel.qt.gui - INFO - Updates available? None
2012-04-17 11:14:24,007 - ubuntuone.controlpanel.qt.folders - ERROR - Error while invoking <bound method FoldersPanel.load of <ubuntuone.controlpanel.gui.qt.folders.FoldersPanel object at 0xa830c44>> with args () and kwargs {}:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/ubuntuone-control-panel/ubuntuone/controlpanel/gui/qt/__init__.py", line 100, in inner
    res = yield f(*args, **kwargs)
IPCError: org.freedesktop.DBus.Error.UnknownMethod:
2012-04-17 11:14:27,938 - ubuntuone.controlpanel.qt.folders - INFO - The warning dialog was shown and also closed (message was 'IPCError').

[Roman Yepishev (rye)]

It definitely looks like syncdaemon is disabled. Could you please attach the syncdaemon.log files too?

[Tony Mugan (tmugan)]

Here it is, Roman.

[sunweb (sunweb-a)]

Solved both problems for me https://bugs.launchpad.net/ubuntu/+source/ubuntuone-control-panel/+bug/982486
Seeing as our mistakes in those files are the same it might help you too.

[Tony Mugan (tmugan)]

Thanks, sunweb, but unfortunately that did not fix it for me.

However, I've just installed the latest proposed version of ubuntu-one-client and it now works!!!

Just enable the "Proposed" repository in Syanptic package manager first and then reload and apply the upgrade.

[Roberto Alsina (ralsina)]

We did not do anything speciically for this bug, but hey, if it works it works ;-)

[Roberto Alsina (ralsina)]

.I am marking s invalid because we don't know what specific change broke it or fix it so we can't create a test for it. If it happens again, please reopen.