Ubuntu One constantly loses connection to the server

[Pete Goodall]

Binary package hint: ubuntuone-client

For some reason the Ubuntu One client is constantly disconnecting and reconnecting to the server. In addition, it is not downloading my files. Yesterday I had a fresh Ubuntu 11.04 install, fully updated, and 249 files in my personal cloud. about 45 files downloaded, and then things seemed to stall. A further 9 files downloaded today, but I keep getting notifications saying "0 / 199 files to download" and that number never drops.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: ubuntuone-client 1.5.4-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-4.31-generic 2.6.38-rc5
Uname: Linux 2.6.38-4-generic i686
Architecture: i386
Date: Tue Feb 22 16:03:57 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110218)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 LC_MESSAGES=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOneSyncdaemonExceptionsLog:

[Roman Yepishev (rye)]

Hello,

Thank you for reporting the bug. The issue you are discribing with disconnects and reconnects was filed as bug #711211 so I will mark this issue as a duplicate.
However your post indicates that there is a general failure during sync. Could you please contact <email address hidden> with the output of the following commands:
$ u1sdtool --status
$ u1sdtool --waiting-meta
$ u1sdtool --waiting-content

And please archive and attach the logs from ~/.cache/ubuntuone/log/ directory to the message. Thank you!