Ubuntu One won't run

[Vincent]

Binary package hint: ubuntuone-client

Having connected my new netbook to Ubuntu One, syncing commenced and seemed to be working well. However, up till now, it's mostly just folders that have been synced, there are quite some partial files in the cache folder, but no more syncing anymore. Nautilus doesn't show anything to hint that Ubuntu One might even be installed (apart from there still being an Ubuntu One folder, but nothing U1-related I can do to it).

When running u1sdtool, I get the following:

$ u1sdtool --status

Oops, an error ocurred:
Traceback (most recent call last):
Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

I'm not sure what other info to provide, if more is needed, please tell me.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: ubuntuone-client-gnome 1.4.4.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic i686
Architecture: i386
Date: Fri Nov 12 10:04:51 2010
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 on = False
 read_limit = 2097152
 write_limit = 2097152

[nunogt (nunogt)]

Same here:
$ u1sdtool --status

Oops, an error ocurred:
Traceback (most recent call last):
Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

Additionally, nautilus doesn't seem to know about ubuntu-one and won't give me the ability to sync folders. The folders I managed to share on other machines are not properly synched either. Only some partial folders and files.

Funny thing is I paid for this service :)

[Joshua Hoover (joshuahoover)]

Hi Vincent,

It sounds like you are being impacted by a known performance issue when trying to sync a lot of files (100s). We're working on fixing this in the next release. I can confirm this if you send debug logs. If you send debug logs, please mark this bug as private so only you and the Ubuntu One team can view this bug.

1. Save the attached script to your Desktop

2. Open Applications->Accessories->Terminal and run:
echo "[logging]\nlevel = DEBUG\nfile_size = 10485760" > ~/.config/ubuntuone/logging.conf
cp ~/.cache/sso/oauth-login.log ~/.cache/ubuntuone/log/
apt-cache policy ubuntuone-client > ~/.cache/ubuntuone/log/u1_version.txt
u1sdtool -q
u1sdtool -c

3. Wait about 30 minutes to allow time for the debug files to gather

4. Run this command from a terminal session:
tar -cjf ~/u1logs.tar.bz2 ~/.cache/ubuntuone/log

5. Attach ~/u1logs.tar.bz2 to the bug

Thanks,

Josh

[Vincent (vinnl)]

Hi Joshua, I would love to, but I don't see an attachment :)
(Also, will I be able to install the next U1 release on 10.10?)

[Vincent (vinnl)]

Hey Joshua, just a reminder, can you still attach the script? I'd really like to solve this :)

[Duane Hinnen (duanedesign)]

Vincent,
Not sure if that was a typo or Joshua meant the commands in step 2. However just start at step 2 and that will get you the required DEBUG logs. The first two lines is actually one long command:

echo "[logging]\nlevel = DEBUG\nfile_size = 10485760" > ~/.config/ubuntuone/logging.conf

So step 2 in his instructions is actually 5 commands.

respectfully,
duanedesign

[Vincent (vinnl)]

I ran that but got the same error message:

vincent@terrance:~$ echo "[logging]\nlevel = DEBUG\nfile_size = 10485760" > ~/.config/ubuntuone/logging.confecho "[logging]\nlevel = DEBUG\nfile_size = 10485760" > ~/.config/ubuntuone/logging.conf^C
vincent@terrance:~$ echo "[logging]\nlevel = DEBUG\nfile_size = 10485760" > ~/.config/ubuntuone/logging.conf
vincent@terrance:~$ cp ~/.cache/sso/oauth-login.log ~/.cache/ubuntuone/log/
vincent@terrance:~$ apt-cache policy ubuntuone-client > ~/.cache/ubuntuone/log/u1_version.txt
vincent@terrance:~$ u1sdtool -q
ubuntuone-syncdaemon stopped.
vincent@terrance:~$ u1sdtool -c

Oops, an error ocurred:
Traceback (most recent call last):
Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

[Duane Hinnen (duanedesign)]

Vincent,
in between running u1sdtool -q and u1sdtool -c could you please run u1sdtool --start. You will likely need to let it sit for a few/several minutes. Then run u1sdtool -c.

thank you,
duanedesign

[Vincent (vinnl)]

Hi duanedesign,

Once again I get that same error message:

$ u1sdtool --start

Oops, an error ocurred:
Traceback (most recent call last):
Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

And after running that I continued ahead anyway:

$ u1sdtool -c

Oops, an error ocurred:
Traceback (most recent call last):
Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

[Duane Hinnen (duanedesign)]

Vincent, I looked into this more and this happens because of the way metadata is handled in versions prior to what is now in nightlies and Natty Narwhal. Basically that's bug LP:436612. Anyone who has a fairly large number of files in their Ubuntu One directory I believe would want to try the nightlies PPA (please note that downgrade to older metadata storage is not possible).

If you are interested in testing the new improved metadata storage (which takes syncdaemon about a second or two to start) then please have a look at https://launchpad.net/~ubuntuone/+archive/nightlies. Please note that the nightlies releases are only automatically tested and there is a possibility that not all features are working at all times.

The commands to add the PPA:

sudo add-apt-repository ppa:ubuntuone/nightlies

sudo apt-get update; sudo apt-get upgrade

thank you,
duanedesign