[Maverick]Impossible to authenticate to Ubuntu One.

Bug #632708 reported by Sergio Zanchetta on 2010-09-07
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Medium
Unassigned

Bug Description

Binary package hint: ubuntuone-client

Testing Desktop Applications.
http://testcases.qa.ubuntu.com/Applications/UbuntuOne#Ubuntu%20One%20existing%20user,%20initial%20setup

1 Click System -> Preferences -> Ubuntu One

    * Web browser should open with Ubuntu One sign in page

2 In web browser, enter Email address and Password
3 Click Continue button

Instead of web browser a window come up on the screen, I put my info in it but it fails (see screenshot)

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: ubuntuone-client 1.3.92-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.35-19.28-generic 2.6.35.3
Uname: Linux 2.6.35-19-generic i686
Architecture: i386
Date: Tue Sep 7 21:13:44 2010
LiveMediaBuild: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
PackageArchitecture: all
ProcEnviron:
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOnePreferencesLog:
 2010-09-07 21:05:57,850 - ubuntuone-preferences - DEBUG - starting
 2010-09-07 21:05:58,285 - ubuntuone-preferences - DEBUG - got limits: dbus.Dictionary({dbus.String(u'download'): dbus.Int32(2097152), dbus.String(u'upload'): dbus.Int32(2097152)}, signature=dbus.Signature('si'))
 2010-09-07 21:11:20,161 - ubuntuone-preferences - DEBUG - starting
 2010-09-07 21:11:20,547 - ubuntuone-preferences - DEBUG - got limits: dbus.Dictionary({dbus.String(u'download'): dbus.Int32(2097152), dbus.String(u'upload'): dbus.Int32(2097152)}, signature=dbus.Signature('si'))
UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 on = False
 read_limit = 2097152
 write_limit = 2097152

Sergio Zanchetta (primes2h) wrote :
Sergio Zanchetta (primes2h) wrote :
description: updated
description: updated
description: updated
PEIGNOT Kévin (kpeignot) wrote :

I tried the commande u1sdtool -s : it show me this:

kevin@kevin-desktop:~$ u1sdtool -s
State: AUTH_FAILED
    connection: With User With Network
    description: auth failed
    is_connected: False
    is_error: True
    is_online: False
    queues: IDLE

But when I entered my password in the SSO window, it sais me it was good. I know I used the good login IDs.

Duane Hinnen (duanedesign) wrote :

The fix for the authentication failures in Maverick is going to be available in the next day or two. If you are still having this issue after the ubuntu-sso-client update please let us know.

thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
importance: Undecided → Medium
summary: - Impossible to authenticate to Ubuntu One.
+ [Maverick]Impossible to authenticate to Ubuntu One.
PEIGNOT Kévin (kpeignot) wrote :

I updated yesterday, and their is still the same problem. I've still the same answers :

kevin@kevin-desktop:~$ u1sdtool -s
State: AUTH_FAILED
    connection: With User With Network
    description: auth failed
    is_connected: False
    is_error: True
    is_online: False
    queues: IDLE

PEIGNOT Kévin (kpeignot) wrote :

I didn't precise but The updates include ubuntu-sso...

Duane Hinnen (duanedesign) wrote :

After doing the update you will need to restart all the Ubuntu One Services. You can kill the processes with the following:

killall ubuntu-sso-login; killall ubuntuone-syncdaemon

Then start Ubuntu One by typing in the terminal:

ubuntuone-preferences

This way we might get something printed to the Terminal, if it does not work, that will help us understand what is going on.

thank you,
duanedesign

Sergio Zanchetta (primes2h) wrote :

It's really weird.

It works using a VM even without installing updates.

The issue appears using a live environment, I've just tested daily image (today 10.09.2010) but the bug is still present.

I tried to launch it from terminal but no errors printed.

This is the output of u1sdtool -s after doing it.

ubuntu@ubuntu:~$ u1sdtool -s
State: READY
    connection: Not User With Network
    description: ready to connect
    is_connected: False
    is_error: False
    is_online: False
    queues: IDLE

PEIGNOT Kévin (kpeignot) wrote :

I know, I ever restarted the computer, the result is the same!

PEIGNOT Kévin (kpeignot) wrote :

It's good, I suppress every file related to ubuntu one or sso( in .cache, .config, .local) and the key and it seems to work now.

Sergio Zanchetta (primes2h) wrote :

Now in the VM the login window doen't appear aymore and when I try to connect to U1 from the devices tab it fails.

If I start ubuntu-one-preferences from terminal I get:
ERROR:dbus.connection:Exception in handler for D-Bus signal:
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.6/dbus/connection.py", line 214, in maybe_handle_message
    self._handler(*args, **kwargs)
  File "/usr/bin/ubuntuone-preferences", line 1036, in got_newcredentials
    self.present()
  File "/usr/bin/ubuntuone-preferences", line 1016, in present
    self.dialog.connect_desktopcouch_exclusion()
  File "/usr/bin/ubuntuone-preferences", line 692, in connect_desktopcouch_exclusion
    self.dcouch = dcouch.ReplicationExclusion()
  File "/usr/lib/python2.6/dist-packages/desktopcouch/replication_services/ubuntuone.py", line 167, in __init__
    raise ValueError("No pairing record for ubuntuone.")
ValueError: No pairing record for ubuntuone.

u1sdtool -s gives:
State: AUTH_FAILED
    connection: With User With Network
    description: auth failed
    is_connected: False
    is_error: True
    is_online: False
    queues: IDLE

PEIGNOT Kévin (kpeignot) wrote :

Did you try to suppress the key for ubuntu one token (insystem, preferencies, keys and passphrases (I suppose it's something like that, I use french language...)) It worked for me : https://bugs.edge.launchpad.net/ubuntu/+source/ubuntuone-client/+bug/632708/comments/10

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Duane Hinnen (duanedesign) wrote :

If you are still getting AUTH_FAILED, with all the latest updates installed, you may need to delete your Ubuntu One Token from Seahorse an re-add your computer with the newer client. I have included those steps below.

   1. Quit the Ubuntu One Preferences (if open)
   2. Open Applications->Accessories->Passwords and Encryption Keys
   3. Click on the arrow next to "Passwords"
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open System -->Preferences-->Ubuntu One or Me Menu --> Ubuntu One
   9. a web page should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

thank you,
duanedesign

Sergio Zanchetta (primes2h) wrote :

I tested pre-RC Maverick ISO (27-09-2010) live cd.

Now I get a crash during authentication.
I reported the problem in bug #649317

Sergio Zanchetta (primes2h) wrote :

This bug is fixed in the Final Release.

Changed in ubuntuone-client (Ubuntu):
status: Incomplete → Fix Released
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