[Maverick]Impossible to authenticate to Ubuntu One.

[Sergio Zanchetta]

Binary package hint: ubuntuone-client

Testing Desktop Applications.
http://testcases.qa.ubuntu.com/Applications/UbuntuOne#Ubuntu%20One%20existing%20user,%20initial%20setup

1 Click System -> Preferences -> Ubuntu One

    * Web browser should open with Ubuntu One sign in page

2 In web browser, enter Email address and Password
3 Click Continue button

Instead of web browser a window come up on the screen, I put my info in it but it fails (see screenshot)

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: ubuntuone-client 1.3.92-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.35-19.28-generic 2.6.35.3
Uname: Linux 2.6.35-19-generic i686
Architecture: i386
Date: Tue Sep 7 21:13:44 2010
LiveMediaBuild: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
PackageArchitecture: all
ProcEnviron:
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOnePreferencesLog:
 2010-09-07 21:05:57,850 - ubuntuone-preferences - DEBUG - starting
 2010-09-07 21:05:58,285 - ubuntuone-preferences - DEBUG - got limits: dbus.Dictionary({dbus.String(u'download'): dbus.Int32(2097152), dbus.String(u'upload'): dbus.Int32(2097152)}, signature=dbus.Signature('si'))
 2010-09-07 21:11:20,161 - ubuntuone-preferences - DEBUG - starting
 2010-09-07 21:11:20,547 - ubuntuone-preferences - DEBUG - got limits: dbus.Dictionary({dbus.String(u'download'): dbus.Int32(2097152), dbus.String(u'upload'): dbus.Int32(2097152)}, signature=dbus.Signature('si'))
UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 on = False
 read_limit = 2097152
 write_limit = 2097152

[PEIGNOT Kévin (kpeignot)]

I tried the commande u1sdtool -s : it show me this:

kevin@kevin-desktop:~$ u1sdtool -s
State: AUTH_FAILED
    connection: With User With Network
    description: auth failed
    is_connected: False
    is_error: True
    is_online: False
    queues: IDLE

But when I entered my password in the SSO window, it sais me it was good. I know I used the good login IDs.

[Duane Hinnen (duanedesign)]

The fix for the authentication failures in Maverick is going to be available in the next day or two. If you are still having this issue after the ubuntu-sso-client update please let us know.

thank you,
duanedesign

[PEIGNOT Kévin (kpeignot)]

I updated yesterday, and their is still the same problem. I've still the same answers :

kevin@kevin-desktop:~$ u1sdtool -s
State: AUTH_FAILED
    connection: With User With Network
    description: auth failed
    is_connected: False
    is_error: True
    is_online: False
    queues: IDLE

[PEIGNOT Kévin (kpeignot)]

I didn't precise but The updates include ubuntu-sso...

[Duane Hinnen (duanedesign)]

After doing the update you will need to restart all the Ubuntu One Services. You can kill the processes with the following:

killall ubuntu-sso-login; killall ubuntuone-syncdaemon

Then start Ubuntu One by typing in the terminal:

ubuntuone-preferences

This way we might get something printed to the Terminal, if it does not work, that will help us understand what is going on.

thank you,
duanedesign

[Sergio Zanchetta (primes2h)]

It's really weird.

It works using a VM even without installing updates.

The issue appears using a live environment, I've just tested daily image (today 10.09.2010) but the bug is still present.

I tried to launch it from terminal but no errors printed.

This is the output of u1sdtool -s after doing it.

ubuntu@ubuntu:~$ u1sdtool -s
State: READY
    connection: Not User With Network
    description: ready to connect
    is_connected: False
    is_error: False
    is_online: False
    queues: IDLE

[PEIGNOT Kévin (kpeignot)]

I know, I ever restarted the computer, the result is the same!

[PEIGNOT Kévin (kpeignot)]

It's good, I suppress every file related to ubuntu one or sso( in .cache, .config, .local) and the key and it seems to work now.

[Sergio Zanchetta (primes2h)]

Now in the VM the login window doen't appear aymore and when I try to connect to U1 from the devices tab it fails.

If I start ubuntu-one-preferences from terminal I get:
ERROR:dbus.connection:Exception in handler for D-Bus signal:
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.6/dbus/connection.py", line 214, in maybe_handle_message
    self._handler(*args, **kwargs)
  File "/usr/bin/ubuntuone-preferences", line 1036, in got_newcredentials
    self.present()
  File "/usr/bin/ubuntuone-preferences", line 1016, in present
    self.dialog.connect_desktopcouch_exclusion()
  File "/usr/bin/ubuntuone-preferences", line 692, in connect_desktopcouch_exclusion
    self.dcouch = dcouch.ReplicationExclusion()
  File "/usr/lib/python2.6/dist-packages/desktopcouch/replication_services/ubuntuone.py", line 167, in __init__
    raise ValueError("No pairing record for ubuntuone.")
ValueError: No pairing record for ubuntuone.

u1sdtool -s gives:
State: AUTH_FAILED
    connection: With User With Network
    description: auth failed
    is_connected: False
    is_error: True
    is_online: False
    queues: IDLE

[PEIGNOT Kévin (kpeignot)]

Did you try to suppress the key for ubuntu one token (insystem, preferencies, keys and passphrases (I suppose it's something like that, I use french language...)) It worked for me : https://bugs.edge.launchpad.net/ubuntu/+source/ubuntuone-client/+bug/632708/comments/10

[Duane Hinnen (duanedesign)]

If you are still getting AUTH_FAILED, with all the latest updates installed, you may need to delete your Ubuntu One Token from Seahorse an re-add your computer with the newer client. I have included those steps below.

   1. Quit the Ubuntu One Preferences (if open)
   2. Open Applications->Accessories->Passwords and Encryption Keys
   3. Click on the arrow next to "Passwords"
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open System -->Preferences-->Ubuntu One or Me Menu --> Ubuntu One
   9. a web page should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

thank you,
duanedesign

[Sergio Zanchetta (primes2h)]

I tested pre-RC Maverick ISO (27-09-2010) live cd.

Now I get a crash during authentication.
I reported the problem in bug #649317

[Sergio Zanchetta (primes2h)]

This bug is fixed in the Final Release.