[Maverick]Impossible to authenticate to Ubuntu One.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
| ubuntuone-client (Ubuntu) |
Medium
|
Unassigned |
Bug Description
Binary package hint: ubuntuone-client
Testing Desktop Applications.
http://
1 Click System -> Preferences -> Ubuntu One
* Web browser should open with Ubuntu One sign in page
2 In web browser, enter Email address and Password
3 Click Continue button
Instead of web browser a window come up on the screen, I put my info in it but it fails (see screenshot)
ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: ubuntuone-client 1.3.92-0ubuntu2
ProcVersionSign
Uname: Linux 2.6.35-19-generic i686
Architecture: i386
Date: Tue Sep 7 21:13:44 2010
LiveMediaBuild: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
PackageArchitec
ProcEnviron:
LANG=it_IT.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOnePrefer
2010-09-07 21:05:57,850 - ubuntuone-
2010-09-07 21:05:58,285 - ubuntuone-
2010-09-07 21:11:20,161 - ubuntuone-
2010-09-07 21:11:20,547 - ubuntuone-
UbuntuOneUserSy
[bandwidth_
on = False
read_limit = 2097152
write_limit = 2097152
Sergio Zanchetta (primes2h) wrote : | #1 |
description: | updated |
description: | updated |
PEIGNOT Kévin (kpeignot) wrote : | #3 |
Duane Hinnen (duanedesign) wrote : | #4 |
The fix for the authentication failures in Maverick is going to be available in the next day or two. If you are still having this issue after the ubuntu-sso-client update please let us know.
thank you,
duanedesign
Changed in ubuntuone-client (Ubuntu): | |
importance: | Undecided → Medium |
summary: |
- Impossible to authenticate to Ubuntu One. + [Maverick]Impossible to authenticate to Ubuntu One. |
PEIGNOT Kévin (kpeignot) wrote : | #5 |
I updated yesterday, and their is still the same problem. I've still the same answers :
kevin@kevin-
State: AUTH_FAILED
connection: With User With Network
description: auth failed
is_connected: False
is_error: True
is_online: False
queues: IDLE
PEIGNOT Kévin (kpeignot) wrote : | #6 |
I didn't precise but The updates include ubuntu-sso...
Duane Hinnen (duanedesign) wrote : | #7 |
After doing the update you will need to restart all the Ubuntu One Services. You can kill the processes with the following:
killall ubuntu-sso-login; killall ubuntuone-
Then start Ubuntu One by typing in the terminal:
ubuntuone-
This way we might get something printed to the Terminal, if it does not work, that will help us understand what is going on.
thank you,
duanedesign
Sergio Zanchetta (primes2h) wrote : | #8 |
It's really weird.
It works using a VM even without installing updates.
The issue appears using a live environment, I've just tested daily image (today 10.09.2010) but the bug is still present.
I tried to launch it from terminal but no errors printed.
This is the output of u1sdtool -s after doing it.
ubuntu@ubuntu:~$ u1sdtool -s
State: READY
connection: Not User With Network
description: ready to connect
is_connected: False
is_error: False
is_online: False
queues: IDLE
PEIGNOT Kévin (kpeignot) wrote : | #9 |
I know, I ever restarted the computer, the result is the same!
PEIGNOT Kévin (kpeignot) wrote : | #10 |
It's good, I suppress every file related to ubuntu one or sso( in .cache, .config, .local) and the key and it seems to work now.
Sergio Zanchetta (primes2h) wrote : | #11 |
Now in the VM the login window doen't appear aymore and when I try to connect to U1 from the devices tab it fails.
If I start ubuntu-
ERROR:dbus.
Traceback (most recent call last):
File "/usr/lib/
self.
File "/usr/bin/
self.present()
File "/usr/bin/
self.
File "/usr/bin/
self.dcouch = dcouch.
File "/usr/lib/
raise ValueError("No pairing record for ubuntuone.")
ValueError: No pairing record for ubuntuone.
u1sdtool -s gives:
State: AUTH_FAILED
connection: With User With Network
description: auth failed
is_connected: False
is_error: True
is_online: False
queues: IDLE
PEIGNOT Kévin (kpeignot) wrote : | #12 |
Did you try to suppress the key for ubuntu one token (insystem, preferencies, keys and passphrases (I suppose it's something like that, I use french language...)) It worked for me : https:/
Changed in ubuntuone-client (Ubuntu): | |
status: | New → Incomplete |
Duane Hinnen (duanedesign) wrote : | #13 |
If you are still getting AUTH_FAILED, with all the latest updates installed, you may need to delete your Ubuntu One Token from Seahorse an re-add your computer with the newer client. I have included those steps below.
1. Quit the Ubuntu One Preferences (if open)
2. Open Applications-
3. Click on the arrow next to "Passwords"
4. Right-click on the Ubuntu One token and select "Delete"
5. Go to https:/
6. Click on the checkbox next to your computer
7. Click the "Remove selected computers" button
8. Open System -->Preferences-
9. a web page should open, prompting you to add your computer to your Ubuntu One account
10. Add your computer
thank you,
duanedesign
Sergio Zanchetta (primes2h) wrote : | #14 |
I tested pre-RC Maverick ISO (27-09-2010) live cd.
Now I get a crash during authentication.
I reported the problem in bug #649317
Sergio Zanchetta (primes2h) wrote : | #15 |
This bug is fixed in the Final Release.
Changed in ubuntuone-client (Ubuntu): | |
status: | Incomplete → Fix Released |
I tried the commande u1sdtool -s : it show me this:
kevin@kevin- desktop: ~$ u1sdtool -s
State: AUTH_FAILED
connection: With User With Network
description: auth failed
is_connected: False
is_error: True
is_online: False
queues: IDLE
But when I entered my password in the SSO window, it sais me it was good. I know I used the good login IDs.