ubuntu one connection failure [Ubuntu 10.10]

Bug #611633 reported by zvaral
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

/Testing Maverick Meerkat alpha 2/

Starting ubuntu one does not result in any synchronization. The Ubuntu One Preferences window appears indicating disconnected status and unknown name and email address contradictory as usual. Starting the ubuntu-one preferences from the terminal the following error messages are displayed:

** Message: pygobject_register_sinkfunc is deprecated (GtkWindow)
** Message: pygobject_register_sinkfunc is deprecated (GtkInvisible)
** Message: pygobject_register_sinkfunc is deprecated (GtkObject)
ERROR:ubuntuone-preferences:[Failure instance: Traceback (failure with no frames): <class 'dbus.exceptions.DBusException'>: org.freedesktop.DBus.Python.KeyError: Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.6/dbus/service.py", line 702, in _message_cb
    retval = candidate_method(self, *args, **keywords)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py", line 1406, in get_info
    mdobj = self.fs.get_by_path(path.encode('utf-8'))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/filesystem_manager.py", line 587, in get_by_path
    mdid = self._idx_path[path]
KeyError: '/home/zoli/.ubuntuone/Purchased from Ubuntu One'

]
HTTP Error 400: BAD REQUEST
HTTP Error 400: BAD REQUEST
ERROR:ubuntuone-preferences:Got empty result for devices list.

Additional information:

uname -a
Linux teodora 2.6.35-12-generic #17-Ubuntu SMP Mon Jul 26 18:48:06 UTC 2010 x86_64 GNU/Linux

ii ubuntuone-client 1.3.5-0ubuntu3

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: ubuntuone-client 1.3.5-0ubuntu3
ProcVersionSignature: Ubuntu 2.6.35-12.17-generic 2.6.35-rc6
Uname: Linux 2.6.35-12-generic x86_64
Architecture: amd64
Date: Fri Jul 30 11:39:27 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Alpha amd64 (20100602.2)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOneSyncdaemonExceptionsLog:

UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = 2097152
 on = False

Revision history for this message
zvaral (z-varallyay) wrote :
description: updated
description: updated
Revision history for this message
Duane Hinnen (duanedesign) wrote :

The fixes for Maverick, that have been causing the most common connection issues, have made it to the main repository. Can you make sure your system is up to date and let us know if this bug is still effecting you.

If you are still having trouble connecting you may need to delete your Ubuntu One Token from Seahorse an re-add your computer with the newer client. Just in case, I have included those steps below.

   1. Quit the Ubuntu One Preferences (if open)
   2. Open Systems->Preferences->Passwords and Encryption Keys
   3. Click on the arrow next to "Passwords"
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open System -->Preferences-->Ubuntu One or Me Menu-->Ubuntu One
   9. a dialogue box should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

Thank You,
duanedesign

Changed in ubuntuone-client (Ubuntu):
status: New → Fix Released
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