Ubuntu One semi-/not connected...

Bug #572651 reported by hjkooy
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

I + II:
OS: Karmic Netbook Remix
HW: Asus EEE 900
Ubuntu One: 1.0.3-0ubuntu1

III:
Wanted Ubuntu One on this system.
Started via "Menu" --> "Internet" --> "Ubuntu One"

Tried reinstalling all the modules, but still am faced with same weird situation...

IV:
1) Ubuntu One icon does appear in dock when selected...
2) has however a cross in a red field indicating disconnected state...
3) left-mouse-click on it followed by 'Connect' do not lead to result...
4) access via web does work... (and I see the files the other system has put there)
5) putting a file there (via the web) does work as well... (the file does appear in the corresponding folder at the other computer)
6) use of u1sync doesn't help...
7) instruction "u1sdtool -q; killall ubuntuone-login; u1sdtool -c" works partly...
Output:
ubuntuone-syncdaemon still running.
ubuntuone-login: no process found
Usage: u1sdtool [option]

u1sdtool: error: no such option: -r

The instruction comes from http://wiki.ubuntu.com/UbuntuOne/FAQ
8) have no other way/button of getting this computer on Ubuntu One...

Please indicate if you need additional information (and which).

Kind regards,

ProblemType: Bug
.home.dj..cache.ubuntuone.log.oauth.login.log:
 2010-04-25 16:17:43,365:365.294933319 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-04-26 02:55:39,566:566.867113113 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-04-30 22:07:24,470:470.601081848 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-04-30 22:48:17,086:86.8890285492 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
.home.dj..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
CheckboxSubmission: 1cda4f852e6d5f8fba0ee5643858441f
CheckboxSystem: b62ae224500b03a9fc2c9b6caf3feb14
Date: Fri Apr 30 23:07:31 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-21.59-generic
SourcePackage: ubuntuone-client
Tags: ubuntu-unr
Uname: Linux 2.6.31-21-generic i686

Revision history for this message
hjkooy (hjkooy) wrote :
Revision history for this message
Duane Hinnen (duanedesign) wrote :

hjkooy
The workaround 'u1sdtool -q; killall ubuntuone-login; u1sdtool -c' was for people upgrading to Lucid that were experiencing a bug. You should not have to do that. Also the Preferences panel located in the 'Me Menu' is on the newer version in Lucid or the Beta/PPA.

 Lets try and get your computer added. Can you try the following and let us know the results.

   1. Quit the Ubuntu One client
   2. Open Applications->Accessories->Passwords and Encryption Keys
   3. Click on the arrow next to "Passwords"
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open Applications->Internet->Ubuntu One
   9. a web page should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

You should be connected after you follow these steps. If you are not connected, can you please attach the following files to this bug report?

~/.cache/ubuntuone/log/oauth-login.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

Thank you,
duanedesign

Revision history for this message
Duane Hinnen (duanedesign) wrote :

After you make a comment and/or attach logs you can change the 'Status' of your bug back to 'New'. The status of a bug report can be modified by clicking on the current status in the yellow line, which will reveal a sub menu. You can then set a new status in the drop down box.

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
hjkooy (hjkooy) wrote : Re: [Bug 572651] Re: Ubuntu One semi-/not connected...

duanedesign wrote:
> hjkooy
> The workaround 'u1sdtool -q; killall ubuntuone-login; u1sdtool -c' was for people upgrading to Lucid that were experiencing a bug. You should not have to do that. Also the Preferences panel located in the 'Me Menu' is on the newer version in Lucid or the Beta/PPA.
>
OK, stand corrected...
> Lets try and get your computer added. Can you try the following and let
> us know the results.
>
> 1. Quit the Ubuntu One client
> 2. Open Applications->Accessories->Passwords and Encryption Keys
> 3. Click on the arrow next to "Passwords"
>
> 4. Right-click on the Ubuntu One token and select "Delete"
>
Could find it on the machine that actually does work, could not find it
at the other machine (with the problems)...
> 5. Go to https://one.ubuntu.com/account/machines/
>
Could find the computer that actually does work there, could not find
the affected system... did log out there (just to be sure...)
> 6. Click on the checkbox next to your computer
> 7. Click the "Remove selected computers" button
> 8. Open Applications->Internet->Ubuntu One
> 9. a web page should open, prompting you to add your computer to your Ubuntu One account
>
The page does not appear :-(
> 10. Add your computer
>
> You should be connected after you follow these steps. If you are not
> connected, can you please attach the following files to this bug report?
>
> ~/.cache/ubuntuone/log/oauth-login.log
>
OK, see attachment... (UbuntuOne.Client.Applet Starting Ubuntu One
Client version 1.0.3)
> ~/.cache/ubuntuone/log/syncdaemon-exceptions.log
>
Sorry, no such file... but I did find a syncdaemon.log, so including
that in the hope it helps... (indicates that the UbuntuOne client did
indeed stop, but nothing after that)
> Thank you,
> duanedesign
>
Thank you for a prompt reply...
Please let me know if you need any additional information or tests.

--
dr. H.J. (Dik-Jan) Kooy
<email address hidden> / 06-22884483

Revision history for this message
hjkooy (hjkooy) wrote :

OK,

I might have a reason for the problem, but I'm not sure this is a good workaround... at least I progressed (of sorts)
Some of these steps might be irrelevant...

1. Upgraded UNR to 10.04 Lucid...
2. verified that no Ubuntu One key was present (in Applications->Accessoires->Passwords and Encryption Keys)
3. killall ubuntuone-login ubuntuone-syncdaemon
4. started Ubuntu One
4a. got the web page *WITH* the add this computer
4b. got a message/warning from NoScript (Firefox addon) ABE about one.ubuntu.com...
4c. shut ABE off for that one...
5. account now shows two computers...
6. Passwords and Encryption Keys now also show Ubuntu One token...

7. can put files on the share from either side... and have them eventually show up at the other side...

In between stages of 7, it seems to help (of sorts) when one reconnects :-(
Also, in the category "snails and salt"... not as easy to use as Dropbox (I like the icon on the panel it gives)...

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubuntuone-client (Ubuntu) because there has been no activity for 60 days.]

Changed in ubuntuone-client (Ubuntu):
status: Incomplete → Expired
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