no synchronisation, upload attempts produce conflicts, no download

[Johanna Hofinger]

Binary package hint: ubuntuone-client

Description: Ubuntu 9.10
Release: 9.10

I freshly installed Ubuntu karmic and transferred the data from my old computer. Found out there was no more Synchronisation activity. Removed Data fro Ubuntuone-Folder.

I expected Ubuntu One to download the files from online but nothing happened.

Tried to deregister and register all my connected computers. (Now there is only one computer registered. )

Tired to delete ubuntuone config files.
Uninstalled and reinstalled ubuntuone-client*

Now if I copy a file in Ubuntu One Folder it tries to sychronize, but produces a conflict file instead.
None of the files online get downloaded. None of the files I copy to Ubuntu One get uploaded.

ProblemType: Bug
.home.johanna..cache.ubuntuone.log.oauth.login.log: 2010-03-29 17:38:11,438:438.097000122 UbuntuOne.Client.Applet Ubuntu-One Client Version 1.0.3 wird gestartet
.home.johanna..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 on = True
 read_limit = 4194304
 write_limit = 4194304
.home.johanna..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = False
 connect = 0
 show_applet = 0
Architecture: i386
Date: Mon Mar 29 17:41:55 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
NonfreeKernelModules: wl
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=de_AT.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: ubuntuone-client
Tags: ubuntu-unr
Uname: Linux 2.6.31-20-generic i686

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like
to help debug the problem that would be greatly appreciated. You can do the
following in order to provide important details that will help determine the
root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach the following logs to this bug:
~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch'
button at the bottom of the page. Thank you for filing this bug report and
helping to make Ubuntu better.

[Johanna Hofinger (j-hofinger)]

Tnx Mitch for dealing with my bug.

I followed your instructions, started the Ubuntu One Client again and copied one file into the Ubuntu One Folder (TCgi.log), just for example.

There was no log files in ~/.cache/ubuntuone/log/syncdaemon.log but in ~/.cache/ubuntuone/log_old/syncdaemon.log, which I attached.

[Johanna Hofinger (j-hofinger)]

another older ~/.cache/ubuntuone/log_old/syncdaemon.log

[Johanna Hofinger (j-hofinger)]

exceptions

[Johanna Hofinger (j-hofinger)]

~/.cache/ubuntuone/log/syncdaemon-exceptions.log does not exist, either, all older ones are empty.

[Mitch Towner (kermiac)]

Please try removing ubuntuone completely (including the Ubuntu One token) by following the steps outlined in the following faq:
https://answers.edge.launchpad.net/ubuntuone-client/+faq/778
Thanks in advance!

[Johanna Hofinger (j-hofinger)]

I followed the instructions, now it seems to work again. Thank you, I hope it will survive the upgrade to ubuntu´s next :-)

[Johanna Hofinger (j-hofinger)]

I had to restart the computer after removing and reinstalling Ubunut One.

[Mitch Towner (kermiac)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 487257, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.