Ubuntu One Does Not Connect

[Ashley Kyd]

Binary package hint: ubuntuone-client

The "Connect" button in Ubuntu One does not work, and files never sync.

1. Open Home Folder
2. Click Ubuntu One
3. Click Connect
4. Connect button flickers briefly to "disconnect", then becomes "connect" again.

I can upload files in the browser uploader, and I can drag files into the Ubuntu One directory, but they never synchronise.

ProblemType: Bug
.home.ash..cache.ubuntuone.log.oauth.login.log:
 2010-03-16 20:15:04,019:19.788980484 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-03-17 23:20:55,907:907.213926315 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
 2010-03-18 17:41:20,949:949.387073517 UbuntuOne.Client.Applet Starting Ubuntu One client version 1.0.3
.home.ash..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 20480
 on = True
.home.ash..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 1
Architecture: amd64
Date: Thu Mar 18 18:48:59 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_AU.UTF-8
 SHELL=/bin/busername
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic x86_64

[Duane Hinnen (duanedesign)]

Ash,
thank you for taking the time to report this bug. The information gathered from these reports goes a long way towards making ubuntu better. Looks like you are affected by bug 509740 . I have posted the workaround from the 'master bug report'

WORK AROUND

1. Quit the Ubuntu One client
2. Delete the file: ~/.config/ubuntuone/syncdaemon.conf
    (If using Nautilus, make sure you do a Ctrl-H to view hidden files when in your home directory)
3. Start the Ubuntu One client

You can try resetting the bandwidth usage preferences but if you continue to run into problems, follow the steps above and don't turn the limit bandwidth usage on for the time being.

Any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find. When your bug is marked as a duplicate, you become a subscriber of the other bug report and you will start receiving all messages that are related to the original bug report. You can unsubscribe from your bug at any time.

thank you,
duanedesign