Ubuntu One doesn't sync after power suspend

[Hurin]

Binary package hint: nautilus

I have a load of archives that I put in my Ubuntu ONe folder. I clic the "Connect" button and it starts syncing. However if I suspend the machine, regardless of whether I Disconnected from the server or not, after resuming the connection doesn't work.

I click the COnnect button and nothing happens, I cant see orange traffic in my System MOnitor applet (upload traffic). I have to kill Ubuntuone-syncdaemon and click the Connect button for it to start.

user@computer:~$ lsb_release -rd
Description: Ubuntu 9.10
Release: 9.10

ProblemType: Bug
Architecture: amd64
Date: Sat Jan 16 10:28:41 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/nautilus
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: nautilus 1:2.28.1-0ubuntu3
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: nautilus
Uname: Linux 2.6.31-17-generic x86_64

[Joshua Hoover (joshuahoover)]

Hi Hurin, I'm sorry to hear Ubuntu One isn't working properly for you. I believe this is a duplicate of bug 457147 but I want to make sure. Can you please attach any ~/.cache/ubuntuone/log/syncadaemon-exceptions.log files you may have to this bug report? Thank you, Joshua

[Hurin (auxcri)]

Sure thing Joshua. Here are the files since, but Im looking to reproduce the problem and get you some fresh logs about it, I haven't really used Ubuntu One since this problem and had to start using DropBox (some other compatibility issues changed my mind as well), but I will definitely help as much as I can to see this fixed in this bug or the one I duplicated.

[Hurin (auxcri)]

Ok I got it to happen again.

- Hibernated
- Waked up.
- After some work with Netbeans IDE saved my files into DropBox folder.
- Opened UbuntuOne folder
- Copied the same folder I saved in DropBox folder
- Clicked on the "Connect" button
- The button changed to "Disconnect" but I didn't get the little cloud icon to apear in the upper panel tray
- No sign of outgoing traffic in the System Monitor panel
- No OSD saying files were being synced
- No sign of the files on the web administration page
- Clicked "Disconnect"
- Clicked "Connect" again but nothing happened, it stays as "Connect" regardless how many times I press it
- A packet capture didn't show anything simiar to IP 91.189.89.218 whatsoever

Unfortunately the exceptions log corresponding to when this happen is empty. So I kill the process showing with a ps -A|grep ubuntu and refreshed the folder, still an empty log. I'm attaching the regular log nevertheless.

Regards,

[Joshua Hoover (joshuahoover)]

Hi Hurin,

Thank you for following up! I think we'll need you to turn on debug mode so the developers can get a better look at what is going on, unless you can provide some exception logs (~/.cache/ubuntuone/syncdaemon-exceptions.log). Please follow this FAQ to turn debug more on: https://answers.edge.launchpad.net/ubuntuone-client/+faq/932

Thanks!

Joshua

[sticks (orawas)]

I see to be experiencing the same issue. I have attached some of the exception logs that I got on my system, same version of ubuntu but x86.

[sticks (orawas)]

Joshua,

I followed the instructions you posted in that link. Unfortunately all I'm getting are blank exception files, even though I'm experiencing the same behaviour that Hurin experienced (ex: clicking Connect in Nautilus with no effect). Attached is my config file.

[sticks (orawas)]

I'm not sure if anyone is checking this anymore, but for the record everytime I suspend I have to end the ubuntu-one applet and deamon and restart ubuntu one for it to resume working.

[Hurin (auxcri)]

Joshua mentioned this might be a duplicate of bug 457147. However we were to verify based on the exception logs, which I don't see of much help since they are empty after the problem occurs. Would like to know what other log might we collect to troubleshoot this.

[manuel (manuel-soto)]

I was very confused because not all files are synchronized. I believe that what is happening is that I did use 3 machines and I never logout. I do suspend one and go to work on another expecting to receive files but never arrive. I feel that files get in sync after logout and login again

Expected behavior: Full re-sync after the box resume

Later
Manuel