Ubuntu One falsely marks files as synchronized

[Redmar]

Binary package hint: ubuntuone-client

The ubuntuOne applet reports "all files synchronized", and when I open the ubuntuOne folder all files have the green v mark that indicates synchronization was succesfull.
When I go to the web interface the files are not there.

I know there are a lot of problems with ubuntu One (one I have is that it does not sync files) but its critical not to tell users files are synct when this is not the case. I used ubuntuOne as a quick backup of some important files and I was not too happy when I found out they where not on the server at all.
I believe this should be fixed asap, users should be able to trust ubuntuOne not to lie to them.

ProblemType: Bug
.home.trijntje..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.trijntje..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = False
 connect = 0
 show_applet = 0
Architecture: i386
Date: Thu Jan 14 11:44:44 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=nl_NL.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-17-generic i686

[Joshua Hoover (joshuahoover)]

Hi Redmar,

My apologies for the trouble you experienced. We were having some server issues during this time that I think was likely the cause. Can you try to sync files again? If you are still having problems, please do the following:

1. Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf

2. Add the following 2 lines to this file and save:
[__main__]
log_level = DEBUG

3. Restart the Ubuntu One client
4. Copy files into your ~/Ubuntu One folder
5. Attach ~/.cache/ubuntuone/log/syncdaemon.log and ~/.cache/ubuntuone/log/syncdaemon-exception.log to this bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Thank you,

Joshua

[Redmar (redmar)]

Hi Joshua,

It seems the problem went away on itself, i'm able to sync files now. But I still noticed that the "ubuntu-synchronised" icon gets set when synchronisation begins, not when it is complete. So if there should be some interruption of the synchronisation it would still show up as being synchronised. In addition, I was not able to manually remove the icon after pasting the file to my desktop.
I'm not sure what to make of this, but could it be that ubuntuOne is unable to remove the icon when it detects synchronisation is not completed?

Thanks for your time

[Joshua Hoover (joshuahoover)]

Thank you for taking the time to report this bug and helping to make Ubuntu One better. This particular bug has already been reported and is a duplicate of bug #479475, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.