Ubuntu
ubuntuone-client package

Ubuntu One doesn't authenticate

Bug #480980 reported by Sean Welton on 2009-11-11

This bug report is a duplicate of: Bug #437165: UbuntuOne stuck in an endless authentication loop (always changes to «Authentication failed»). Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	ubuntuone-client (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Binary package hint: ubuntuone-client

Every once in a while, Ubuntu One will not connect automatically. When I try to connect, it takes me to the page where I log in with my Launchpad account. After this it takes me to the page to add an authorized computer to the account, except I've already got this computer registered on Ubuntu One. If I delete the old entry for this computer and re-register it, the problem goes away for a little bit, but always seems to come back. I've noticed that the long number associated with my computer is different each time.

ProblemType: Bug
.home.sean..config.ubuntuone.syncdaemon.conf:
[bandwidth_throttling]
read_limit = 2097152
write_limit = 102400
on = True
.home.sean..config.ubuntuone.ubuntuone.client.conf:
[ubuntuone]
bookmarked = True
connected = True
connect = 0
show_applet = 0
Architecture: i386
Date: Wed Nov 11 17:16:52 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-14-generic i686

Tags:

Revision history for this message

Sean Welton (spwelton) wrote on 2009-11-11:

.home.sean..cache.ubuntuone.log.oauth.login.log.txt Edit (138.9 KiB, text/plain; charset="utf-8")
.home.sean..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.7 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (223 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (4.2 MiB, text/plain; charset="utf-8")

Revision history for this message

MaskedDriver (maskeddriver) wrote on 2009-11-12:

Confirmed.

Also an issue in 9.10 64-bit. Same exact issue as SeanWelton.

Changed in ubuntuone-client (Ubuntu):
status:	New → Confirmed

Revision history for this message

Rick McBride (rmcbride) wrote on 2009-11-13:

syncdaemon-exceptions log indicates that the auth token is not being found. This looks to be the same bug as https://bugs.launchpad.net/ubuntu/+source/ubuntuone-client/+bug/437165. There is a work-around in that bug report that may work. We're investigating a solution to this problem now and I'll elevate the bug severity on the parent report.