"File Sync in progress..." but nothing is happening

[Jussi Lind]

I copy-pasted new stuff (~10 MB) to my Ubuntu One folder on Windows 7. After a couple of hours on my Ubuntu 12.04 the client still says "File Sync in progress...", but nothing has been received and no network traffic at all. I checked by the web interface that the files actually are in Ubuntu One.

This is the tail of syncdaemon.log:

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2012-06-15 16:54:54,864 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'QUEUE_MANAGER' (queues WORKING connection 'With User With Network')>; queue: 200; offloaded: 2107; hash: 0) ----
2012-06-15 17:09:54,892 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'QUEUE_MANAGER' (queues WORKING connection 'With User With Network')>; queue: 200; offloaded: 2114; hash: 0) ----
2012-06-15 17:24:54,864 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'QUEUE_MANAGER' (queues WORKING connection 'With User With Network')>; queue: 200; offloaded: 2114; hash: 0) ----
2012-06-15 17:29:55,691 - ubuntuone.SyncDaemon.InteractionInterfaces - INFO - connect: args (<ubuntuone.syncdaemon.interaction_interfaces.SyncdaemonService object at 0xb66fc6c>,), kwargs {}.
2012-06-15 17:29:55,692 - ubuntuone.SyncDaemon.InteractionInterfaces - INFO - connect: result <generator object connect at 0xe52011c>.
2012-06-15 17:39:54,889 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'QUEUE_MANAGER' (queues WORKING connection 'With User With Network')>; queue: 200; offloaded: 2114; hash: 0) ----

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This is the tail of credentials.log:

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2012-06-15 17:29:55,692 - ubuntuone.credentials - DEBUG - login: args (<ubuntuone.platform.credentials.CredentialsManagementTool object at 0xe4ca56c>,), kwargs {'window_id': 0}.
2012-06-15 17:29:56,325 - ubuntuone.credentials - INFO - Starting Ubuntu One login manager for bus u'com.ubuntuone.Credentials'.
2012-06-15 17:29:56,332 - ubuntuone.credentials - DEBUG - ref_count is 0, changing value to 1.
2012-06-15 17:29:56,533 - ubuntuone.credentials - DEBUG - Handling DBus signal for member: u'CredentialsFound', app_name: dbus.String(u'Ubuntu One').
2012-06-15 17:29:56,533 - ubuntuone.credentials - INFO - u'CredentialsFound'
2012-06-15 17:29:56,533 - ubuntuone.credentials - DEBUG - ref_count is 1, changing value to 0.
2012-06-15 17:29:56,533 - ubuntuone.credentials - DEBUG - Setting up timer with <built-in function timeout_add> (10000, <bound method CredentialsManagement.shutdown of <ubuntuone.platform.credentials.linux.CredentialsManagement at /credentials at 0x9f9168c>>).
2012-06-15 17:29:56,533 - ubuntuone.credentials - INFO - CredentialsManagement: emitting CredentialsFound.
2012-06-15 17:29:56,534 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <<class 'dbus.connection.SignalMatch'> at c683f2c "type='signal',sender='com.ubuntuone.Credentials',path='/credentials',interface='com.ubuntuone.CredentialsManagement',member='CredentialsFound'" on conn <dbus._dbus.SessionBus (session) at 0xa81541c>>
2012-06-15 17:29:56,534 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <<class 'dbus.connection.SignalMatch'> at bfb43ec "type='signal',sender='com.ubuntuone.Credentials',path='/credentials',interface='com.ubuntuone.CredentialsManagement',member='AuthorizationDenied'" on conn <dbus._dbus.SessionBus (session) at 0xa81541c>>
2012-06-15 17:29:56,534 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <<class 'dbus.connection.SignalMatch'> at bfb468c "type='signal',sender='com.ubuntuone.Credentials',path='/credentials',interface='com.ubuntuone.CredentialsManagement',member='CredentialsError'" on conn <dbus._dbus.SessionBus (session) at 0xa81541c>>
2012-06-15 17:30:06,540 - ubuntuone.credentials - DEBUG - shutdown!, ref_count is 0.
2012-06-15 17:30:06,541 - ubuntuone.credentials - INFO - Shutting down, calling <built-in method quit of glib.MainLoop object at 0xb7774770>.

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ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubuntuone-client 3.0.1-0ubuntu1.0.1
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic 3.2.18
Uname: Linux 3.2.0-25-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu9
Architecture: i386
Date: Fri Jun 15 17:32:45 2012
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UpgradeStatus: Upgraded to precise on 2012-02-26 (109 days ago)

[Leo Arias (elopio)]

There are some errors on your syncdaemon exceptions log:

2012-06-14 03:05:24,046 - ubuntuone.SyncDaemon.EQ - ERROR - Error encountered while handling: AQ_DIR_NEW_OK in <ubuntuone.eventlog.zg_listener.ZeitgeistListener object at 0xb6a6c2c>

2012-06-14 03:12:22,387 - ubuntuone.SyncDaemon.ActionQueue - ERROR - Upload share:'7bc9b05b-b13d-4d71-8a47-59fda0618c98' node:marker:179aaf69-56e6-44e7-99ff-0f85c68a2c30 Upload(share_id="'7bc9b05b-b13d-4d71-8a47-59fda0618c98'", hash="'sha1:b85896c003f5ca7c81b620094c7029b45bf6cef6'", running='False', node_id='marker:179aaf69-56e6-44e7-99ff-0f85c68a2c30', upload_id='None', crc32='3140157861L', path="'/home/jussil/Home/Projects/Programming/Projects/dustrac/sourceforge-git/dustrac/src/game/race.cpp'", previous_hash="''", size='5438') Error running the command: ('7bc9b05b-b13d-4d71-8a47-59fda0618c98', marker:179aaf69-56e6-44e7-99ff-0f85c68a2c30) (traceback follows)

I'll mark the bug as confirmed so the desktop team can tell us more about them.

Thanks for your report!

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.