Ubuntu One losing files

[Steven Pemberton]

I have lost a file twice this week, so definitely needs reporting. This is just reporting how I believe the second case arose.

I am working on files on two different machines. On one machine I edited one file, and saved it. I can't say whether Ubuntu One synced it or not, I didn't notice. I thought I had suspended the computer after that, but when I returned to it this morning, it was still on.

After leaving the first machine last night, I travelled to the other location, and started editing the same file there. I suspect that it was still in the editor buffer, and I started editing it without reloading (I know foolish, but people do this sort of foolish thing, and we should make sure it still works sensibly). I saved it, and I believe that Ubuntu One did sync it.

The next morning, when I returned to the first machine, that was still on, the file was no longer on the machine. Ubuntu One had apparently deleted it. I know for sure that last thing last night it was there, becuase the output from an 'ls' is still visible in a terminal.

I am including status.log and syncdaemon.log from both machines.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubuntuone-client 3.0.0-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.2.0-24.39-generic 3.2.16
Uname: Linux 3.2.0-24-generic x86_64
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
Date: Wed Jun 13 10:23:14 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
PackageArchitecture: all
SourcePackage: ubuntuone-client
UbuntuOneSyncdaemonExceptionsLog:
 2012-06-12 10:05:40,814 - twisted - ERROR - Unhandled error in Deferred:
 2012-06-12 10:05:41,228 - twisted - ERROR - Unhandled Error
 Traceback (most recent call last):
 Failure: twisted.internet.error.ConnectionLost: Connection to the other side was lost in a non-clean fashion: Connection lost.
UbuntuOneUserSyncdaemonConfig:
 [__main__]
 files_sync_enabled = True
UpgradeStatus: Upgraded to precise on 2012-04-27 (46 days ago)

[Steven Pemberton (steven-pemberton)]

Sorry: the file in question is 2012-06.html

[Roman Yepishev (rye)]

Interesting, the log from machine one shows that 2012-06.html file was indeed downloaded to it at 2012-06-12 23:49:28,555.
Could you please check whether the file is in Trash folder? Ubuntu One deletes files to trash and does not unlink files completely.

[Steven Pemberton (steven-pemberton)]

Yes, it was in the trash. Thanks for that! It saves me having to do the work all over again.

[Steven Pemberton (steven-pemberton)]

It happened again.

I spent a long time yesterday working on file 1989-07.html on machine one (as called above), and it synced OK.

Later I was on machine two, and only looked at the file to check it looked OK.

This morning it got replaced on machine one by the old version of the file.

Including syncdaemon.log from machine one with this message

[Steven Pemberton (steven-pemberton)]

Adding log from machine two

[Steven Pemberton (steven-pemberton)]

On machine two I don't believe I loaded the file, but looked in the directory to see that the extra files I had created on machine one had been synced.

[Steven Pemberton (steven-pemberton)]

This happened again today: edited on one machine, saved. Edited on another machine saved. Back at machine one, the file had been deleted.

[Dave Morley (davmor2)]

Was one of the machines by chance a Windows box?

[Steven Pemberton (steven-pemberton)]

No, both Ubuntu. This week's case both 13.04