Data connection not working

[Marek Greško]

system-image-cli -i (latest OTA-5 update and all app updates):
current build number: 24
device name: krillin
channel: ubuntu-touch/stable/bq-aquaris.en
last update: 2015-07-20 17:06:22
version version: 24
version ubuntu: 20150713
version device: 20150529-8e13c5f
version custom: 20150709-814-29-21-vivid

I am not able to make data connection on bq aquaris E4.5. It used to work before.

I see the 3G icon suggesting 3G is working. Looking into APNs I see the wap APN is selected. When I select Internet APN, open browser, I cannot transfer data. Looking back to APN setup I see wap APN selected again.

During discussion with provider he told me the Type should be default,supl. When I run /usr/share/ofono/script/list-contexts, I see:

[ /ril_0 ]
    [ /ril_0/context1 ]
        Protocol = ip
        AccessPointName = internet
        IPv6.Settings = { }
        Username =
        Preferred = 0
        Active = 0
        Type = internet
        Settings = { }
        Name = Orange SK
        Password =

... so the Type here is internet, not default,supl as provider suggested and there is no way to change it.

What changed in ubuntu-system-settings since it used to work? Or something changed at provider side?

Thanks.

Marek

[Pat McGowan (pat-mcgowan)]

Can you show the active APN that is selected?
Also please add the output of system-image-cli -i
Is the APN in the description is a custom one that you entered?

[Marek Greško (mgresko8)]

The APN selected:

    [ /ril_0/context3 ]
        Active = 1
        Password = wap
        Type = internet
        Username = wap
        Preferred = 0
        Name = Orange World
        IPv6.Settings = { }
        AccessPointName = orangewap
        Protocol = ip
        Settings = { Netmask=255.255.255.0 Method=static Interface=ccmni2 Gateway=10.44.28.57 DomainNameServers=213.151.222.34,85.237.225.250, Address=10.44.28.57 }

system-image-cli -i (latest OTA-5 update and all app updates):
current build number: 24
device name: krillin
channel: ubuntu-touch/stable/bq-aquaris.en
last update: 2015-07-20 17:06:22
version version: 24
version ubuntu: 20150713
version device: 20150529-8e13c5f
version custom: 20150709-814-29-21-vivid

The original APN description is the one automatically added. The custom APN looked exactly the same. I do not have it now, since I played with APNs, and had to reset-contexts. But if really needed I can create it once more.

[Jonas G. Drange (jonas-drange)]

Hi Marek, could you update the bug with the full output of list-context? It's unclear what your APN configuration is.

Does your carrier allow cellular data at this time? What is your carrier's instructions for APN configuration, could you link to it?

[Pat McGowan (pat-mcgowan)]

This is the db entry in use which seems to be what was recommended:

  <apn carrier="Orange World"
      mcc="231"
      mnc="01"
      apn="orangewap"
      user="wap"
      password="wap"
      authtype="1"
      proxy="213.151.208.156"
      port="8799"
      type="default,supl"
  />

Also an address is assigned and the ip settings look correct, may need to look elsewhere for the issue.

[Marek Greško (mgresko8)]

Complete list:

[ /ril_1 ]
    [ /ril_1/context1 ]
        Username =
        AccessPointName = o2internet
        Protocol = ip
        Password =
        Type = internet
        Preferred = 0
        Settings = { }
        Active = 0
        Name = O2 internet
        IPv6.Settings = { }

    [ /ril_1/context2 ]
        MessageCenter = http://mms.o2world.sk:8002
        Preferred = 0
        Settings = { }
        Active = 0
        IPv6.Settings = { }
        AccessPointName = o2mms
        Protocol = ip
        Password =
        Type = mms
        Username =
        Name = O2 MMS
        MessageProxy = 10.97.1.11:8080

[ /ril_0 ]
    [ /ril_0/context1 ]
        Username =
        AccessPointName = internet
        Protocol = ip
        Password =
        Type = internet
        Preferred = 0
        Settings = { }
        Active = 0
        Name = Orange SK
        IPv6.Settings = { }

    [ /ril_0/context2 ]
        MessageCenter = http://imms.orange.sk
        Preferred = 0
        Settings = { }
        Active = 0
        IPv6.Settings = { }
        AccessPointName = mms
        Protocol = ip
        Password = wap
        Type = mms
        Username = wap
        Name = Orange SK MMS
        MessageProxy = 213.151.208.145:8799

    [ /ril_0/context3 ]
        Username = wap
        AccessPointName = orangewap
        Protocol = ip
        Password = wap
        Type = internet
        Preferred = 0
        Settings = { }
        Active = 0
        Name = Orange World
        IPv6.Settings = { }

    [ /ril_0/context4 ]
        Username = wap
        AccessPointName = internet
        Protocol = ip
        Password = wap
        Type = internet
        Preferred = 0
        Settings = { }
        Active = 0
        Name = ___ubuntu_custom_apn_internet
        IPv6.Settings = { }

[Marek Greško (mgresko8)]

I am not sure whet you mean with: Does your carrier allow cellular data at this time? The SIM card is working in another phone if you are asking for that.

The official setup guide from operator:

http://www.orange.sk/prevas/internet-v-mobile/navody-na-instalaciu-aplikacii/

I attach translation:

Do políčok doplňte tieto údaje:
Fiil the form with:

Názov: Orange Internet
Name: Orange Internet

Názov prístupového bodu: internet
Name of APN: internet

Proxy: Nenastavené
Proxy: Not set up

Port: Nenastavené
Port: Not set up

Meno používateľa: Nenastavené
Username: Not set up

Heslo: Nenastavené
Password: Not set up

Server: Nenastavené
Server: Not set up

MMSC: Nenastavené
MMSC: Not set up

Server proxy systému MMS: Nenastavené
Proxy Server of MMS System: Not set up

Port of MMS System: Not set up

MCC: 231
MNC: 01

Typ overenia: Žiadny
Typ of authentication: None

(Ak nezadáte default, nemáte možnosť vyberať si medzi pripojeniami!)
If you do not enter default, you do not have the ability to select between connections.

[Marek Greško (mgresko8)]

Pat,

the setup you sent is nearly the context /ril_0/context3. I always get connected to this context also when selected /ril_0/context1 which should be the right one for mobile data. The Orange World is for wap. I get connectoed to wap, having ip address, but unable to ping the world. The wap context is not the correct one for mobile data I suppose.

Marek

[Marek Greško (mgresko8)]

I tried following:

phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./deactivate-context /ril_0 3
phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./activate-context /ril_0 1
Error activating /ril_0/context1: org.ofono.Error.NotImplemented: Implementation not provided

This is probably the cause why the Orange SK APN is always switched to Orange World (the wap one).

[Jonas G. Drange (jonas-drange)]

Marek,

when you tried activating the context, you tried activating an MMS context.
The command is expecting a context which is 0-indexed. So retry using
context ril_0 0 instead.

[Marek Greško (mgresko8)]

I think you are wrong:

phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./activate-context /ril_0 0
Error activating /ril_0/context4: org.ofono.Error.NotAttached: GPRS is not attached

[Jonas G. Drange (jonas-drange)]

Ah, you are correct. Sorry.

What I was supposed to say is that we don't activate context like that
anymore. The Preferred flag should be used instead. So in your case, use

/usr/share/ofono/scripts/set-context-property ril_0 1 Preferred 1

​This will trigger NetworkManager to activate the context for you.

[Marek Greško (mgresko8)]

As I written before, it immediatelly switches back to Orange World context.

2015-08-06 11:37 GMT+02:00 Jonas G. Drange <email address hidden>:

> Ah, you are correct. Sorry.
>
> What I was supposed to say is that we don't activate context like that
> anymore. The Preferred flag should be used instead. So in your case, use
>
> /usr/share/ofono/scripts/set-context-property ril_0 1 Preferred 1
>
> ​This will trigger NetworkManager to activate the context for you.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1481434
>
> Title:
> Data connection not working
>
> Status in Canonical System Image:
> New
> Status in ubuntu-system-settings:
> New
> Status in ofono package in Ubuntu:
> New
> Status in ubuntu-system-settings package in Ubuntu:
> New
>
> Bug description:
> system-image-cli -i (latest OTA-5 update and all app updates):
> current build number: 24
> device name: krillin
> channel: ubuntu-touch/stable/bq-aquaris.en
> last update: 2015-07-20 17:06:22
> version version: 24
> version ubuntu: 20150713
> version device: 20150529-8e13c5f
> version custom: 20150709-814-29-21-vivid
>
> I am not able to make data connection on bq aquaris E4.5. It used to
> work before.
>
> I see the 3G icon suggesting 3G is working. Looking into APNs I see
> the wap APN is selected. When I select Internet APN, open browser, I
> cannot transfer data. Looking back to APN setup I see wap APN selected
> again.
>
> During discussion with provider he told me the Type should be
> default,supl. When I run /usr/share/ofono/script/list-contexts, I see:
>
> [ /ril_0 ]
> [ /ril_0/context1 ]
> Protocol = ip
> AccessPointName = internet
> IPv6.Settings = { }
> Username =
> Preferred = 0
> Active = 0
> Type = internet
> Settings = { }
> Name = Orange SK
> Password =
>
> ... so the Type here is internet, not default,supl as provider
> suggested and there is no way to change it.
>
> What changed in ubuntu-system-settings since it used to work? Or
> something changed at provider side?
>
> Thanks.
>
> Marek
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1481434/+subscriptions
>

[Marek Greško (mgresko8)]

Could someone rise importance of the bug?

[Marek Greško (mgresko8)]

Just to clarify, I tested the /usr/share/ofono/scripts/set-context-property ril_0 1 Preferred 1.

The preferred flag is now on Orange SK context using list-contexts, but I still have no data connection and when I go to APN editor I still see Orange World context selected. After selecting Orange SK, leaving the editor and going back it is back to Orange World.

[Jonas G. Drange (jonas-drange)]

Marek, we're updating the APN panel shortly (targeted for next week/OTA6), and it's fixing a slew of APN related bugs [1]. If you are willing to flash your device (usually no data loss) to a more frequently updated channel, you can confirm/deny that this update will fix your APN issues.

[1] https://code.launchpad.net/~jonas-drange/ubuntu-system-settings/apn-prototype/+merge/258992

[Marek Greško (mgresko8)]

Jonas, I do not mind waiting one week for OTA-6. Hope this will help.

[Marek Greško (mgresko8)]

I confirm the problem is fixed in OTA-6. I am able to use data connection again.