OTA 11 - Can't add new accounts

Bug #1588303 reported by Miguel
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-system-settings-online-accounts (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

After OTA 11 I can't add new accounts

Device E4.5

Revision history for this message
Alberto Mardegan (mardy) wrote :

Hi Miguel, thanks for reporting this bug. Please provide more info (as asked in the mailing list), so that I can properly investigate the issue.

affects: ubuntu-system-settings (Ubuntu) → ubuntu-system-settings-online-accounts (Ubuntu)
Changed in ubuntu-system-settings-online-accounts (Ubuntu):
status: New → Incomplete
Revision history for this message
Miguel (xadrezmiguelpires) wrote :

Hi Alberto,
Like I've answer to the mailing list:
This occurs after the upgrade to OTA 11

I turn WIFI off/on, change timezone form auto to manual and back again to auto

reboot
Now can add accounts.

My activity now don't sync with fitbit.

Regards

Revision history for this message
Alberto Mardegan (mardy) wrote :

Hi Miguel! When the account creation fails, does the device have the correct time and date and timezone? Or are they wrong?

Revision history for this message
Miguel (xadrezmiguelpires) wrote :

Yes the device have the correct time zone.

Revision history for this message
Alberto Mardegan (mardy) wrote :

OK. And what accounts are failing? Only fitbit?

Revision history for this message
Miguel (xadrezmiguelpires) wrote :

Before I do: turn WIFI off/on, change timezone form auto to manual and back again to auto and reboot all accounts can't be created and don't sync.
After that, the account that is failing, ie, don't get data, is fitbit.

Revision history for this message
Alberto Mardegan (mardy) wrote :

Thanks Miguel! Would you be able to run this command in the terminal:

   echo "LoggingLevel=2" > ~/.config/signond.conf

then try to create a Facebook or Google account and attach here the contents of the /var/log/syslog file afterwords (if the account creation fails)?
Just please replace any sensitive information found in the syslog (such as access tokens or usernames) with XXX.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubuntu-system-settings-online-accounts (Ubuntu) because there has been no activity for 60 days.]

Changed in ubuntu-system-settings-online-accounts (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Duplicates of this bug

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.