[online accounts] no error when trying to set up Facebook account without internet connection

Bug #1240560 reported by Rachel Liu on 2013-10-16
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-system-settings-online-accounts (Ubuntu)
Medium
Unassigned

Bug Description

Current situation
'Loading' and continuous activity spinner when there is no internet connection

Desired solution
Need to have an error for no connection and prompt user to ensure there is wifi/3G

Rachel Liu (rachelliu) on 2013-10-16
affects: ubuntu-keyboard → ubuntu-ux
Changed in ubuntu-ux:
assignee: nobody → Katie Taylor (katie-t)
John Lea (johnlea) on 2014-07-22
Changed in ubuntu-ux:
assignee: Katie Taylor (katie-t) → Giorgio Venturi (giorgio-venturi)
importance: Undecided → Medium
status: New → Triaged
Alberto Mardegan (mardy) on 2014-09-23
Changed in ubuntu-system-settings-online-accounts:
status: New → Triaged
David Barth (dbarth) wrote :

The account creation dialog is dismissed shortly after when no network link is available. Arguably we should display a clearer indication that account creation is not possible offline, but at least the problem does not lead to an infinite spinner.

Changed in ubuntu-system-settings-online-accounts:
importance: Undecided → Medium
tags: added: usablity
Changed in ubuntu-ux:
assignee: Giorgio Venturi (giorgio-venturi) → nobody
assignee: nobody → Matthew Paul Thomas (mpt)
John Lea (johnlea) on 2015-07-30
Changed in ubuntu-ux:
assignee: Matthew Paul Thomas (mpt) → Andreea Pirvu (andreea-pirvu)
Changed in ubuntu-ux:
status: Triaged → Won't Fix
description: updated
Matthew Paul Thomas (mpt) wrote :

The Empty States project was begun in September 2013 <https://goo.gl/wJTaCm> and completed in February 2014 <https://goo.gl/y92K10> (Canonical-only links), and it is precisely the reason this bug was reported in the first place. Redoing that project would not fix this bug.

no longer affects: ubuntu-ux
affects: ubuntu-system-settings-online-accounts → ubuntu-system-settings-online-accounts (Ubuntu)
Changed in ubuntu-system-settings-online-accounts (Ubuntu):
assignee: nobody → Matthew Paul Thomas (mpt)
status: Triaged → In Progress
description: updated
Matthew Paul Thomas (mpt) wrote :

This was probably fixed by the same change that fixed bug 1349975. Now, if you try to create an account without an Internet connection, you get the message "This service is not available right now. Try again later."

It would still be better to explain that the reason is that you don't have an Internet connection, but that is better handled generally, bug 1275761.

Changed in ubuntu-system-settings-online-accounts (Ubuntu):
assignee: Matthew Paul Thomas (mpt) → nobody
status: In Progress → Fix Released
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers