Manager desktop from Manage.io crashes on input to a form field from mouse.

[Ron Thibault]

My problem is similar to this one reported in the Manager Forum. I'm using Ubuntu 22.04.1 LTS (Jammy Jellyfish) on a Thinkpad T420. And the most recent version of Manager desktop accounting package. It seems to be related to the function of the mouse input. If I tab between fields in the form it does not crash.

"I’ve suddenly encountered a problem whereby when in the Receipt screen, within the “Received in” section, when using dropdown list in the “Cleared” column and trying to select “On a later date” it will crash/ freeze software.

    I’ve tried another computer using same OS = same problem.
    I’ve tried an earlier backup copy = same problem
    I did notice a payment earlier this week wasn’t accepted and in fact it reverted that transaction back to first date entry was made. Yet on PDF printout at the time all was OK and payment was confirmed. - Since then the problem persists and as mentioned tried an earlier backup file with same problem.

I suspect a recent system update, but I’m not sure.

    I’ve tried the Windows version and it works there as expected using same file.

→ Update: After spending hours on this problem it appears a recent update to “Libwebkit2gtk” (Ubuntu system component) is the cause,…but still trying to confirm this at this stage."

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.14
ProcVersionSignature: Ubuntu 5.15.0-48.54-generic 5.15.53
Uname: Linux 5.15.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CrashReports:
 644:1000:125:0:2022-10-05 15:12:17.780543315 -0400:2022-10-05 15:12:17.780543315 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.upload
 640:1000:125:18914952:2022-10-05 15:12:17.780543315 -0400:2022-10-05 15:12:17.820543001 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.crash
 600:120:125:37:2022-10-05 15:12:19.000534055 -0400:2022-10-05 15:12:19.000534055 -0400:/var/crash/_usr_lib_x86_64-linux-gnu_webkit2gtk-4.0_WebKitWebProcess.1000.uploaded
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 5 19:55:52 2022
InstallationDate: Installed on 2020-10-18 (717 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: Upgraded to jammy on 2022-09-12 (23 days ago)
VarLogDistupgradeTermlog:

[Nick Rosbrook (enr0n)]

It sounds like this Manager desktop application is installed from a third-party (https://www.manager.io/download/). Because this is not distributed by Ubuntu, we cannot help with this bug report. Please follow up with the third-party instead.