ubuntu upgrade failed because of unnoficial software packages

Bug #1898488 reported by Delvin Ortiz
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-release-upgrader (Ubuntu)
New
Undecided
Unassigned

Bug Description

1) Ubuntu 18.04.5 LTS
2) N/A
3) I expected the upgrade from Ubuntu 18 to Ubuntu 20 would go smoothly
4) Received a error message stating "Could not calculate the upgrade" and that it was most likely caused by "Unofficial software packages not provided by Ubuntu". Both were confusing.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.38
ProcVersionSignature: Ubuntu 4.15.0-118.119-generic 4.15.18
Uname: Linux 4.15.0-118-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.17
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sun Oct 4 17:49:44 2020
InstallationDate: Installed on 2018-09-06 (759 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to bionic on 2020-10-04 (0 days ago)
VarLogDistupgradeTermlog:

Revision history for this message
Delvin Ortiz (delvin45) wrote :
information type: Private Security → Public
Revision history for this message
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1889250, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

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