dell vostro 15 3568 touchpad not wrking after regular update, external mouse is working fine.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
ubuntu-release-upgrader (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
Yesterday I have updated my laptop after which had to reboot the system. After system restart touchpad is not working, tried with external mouse which is working fine also started with recovery mode that is also woring fine.
Install synaptics and dependent packages related to input still issue remain same.
As of now using external mouse.
please find below findings
dhananjay@
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Microsoft Basic Optical Mouse id=10 [slave pointer (2)]
⎜ ↳ Synaptics TM3253-001 id=12 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=16 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Power Button id=8 [slave keyboard (3)]
↳ Sleep Button id=9 [slave keyboard (3)]
↳ Integrated Webcam: Integrated W id=11 [slave keyboard (3)]
↳ Intel HID events id=13 [slave keyboard (3)]
↳ Dell WMI hotkeys id=14 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=15 [slave keyboard (3)]
↳ FC:58:FA:64:CB:8E id=17 [slave keyboard (3)]
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xserver-
xul-ext-
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-
ProcVersionSign
Uname: Linux 4.15.0-72-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 3 22:00:35 2020
InstallationDate: Installed on 2018-12-29 (369 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitec
ProcEnviron:
LANGUAGE=en_IN:en
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_IN
SHELL=/bin/bash
SourcePackage: ubuntu-
Symptom: ubuntu-
UpgradeStatus: No upgrade log present (probably fresh install)
VarLogDistupgra
Log time: 2020-01-03 21:10:14.343824
Starting pkgProblemResolver with broken count: 0
Starting 2 pkgProblemResolver with broken count: 0
Done