GUI X session crash during update from 19.04 to 19.10
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
ubuntu-release-upgrader (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
I was prompted that an update to 19.10 is available so I clicked continue.
Halfway through the update the whole GUI session crashed and I was left with a white blinking cursor and nothing more.
Forcibly restarting in this state was a bad idea because this broke the install completely. A kernel panic very early in the boot process appeared. Recovery mode did not work, too.
Luckily the installation is a VM, so I could easily revert to a working state.
(VirtualBox 6.0.14 on Windows 10 Home 18.09)
I decided to try again after uninstalling the VirtualBox Guest Additions but no luck - same problem.
This worked to recover / complete the upgrade:
ctrl+alt+f3 (in a VM [Host-Key] + f3, by default [right ctrl] + f3)
login into the tty3 console
sudo killall dpkg
sudo dpkg --configure --pending
ctrl+alt+f1
login to the GUI session
restart
If it wasn't a VM it would probably have required a complete reinstall which is the worst possible upgrade experience.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: ubuntu-
ProcVersionSign
Uname: Linux 5.3.0-19-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.1
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 1 15:41:42 2019
InstallationDate: Installed on 2019-06-08 (145 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitec
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=de_DE.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntu-
Symptom: ubuntu-
UpgradeStatus: Upgraded to eoan on 2019-11-01 (0 days ago)
VarLogDistupgra
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckR
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-06-08 (369 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Package: ubuntu-
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcVersionSign
Tags: focal dist-upgrade
Uname: Linux 5.4.0-37-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-06-11 (0 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
VarLogDistupgra
_MarkForUpload: True
dpkg.log is apparently not included by default by apport-bug