14.04 LTS does not upgrade to 16.04 LTS

Bug #1839531 reported by Don Fredericks
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-release-upgrader (Ubuntu)
New
Undecided
Unassigned

Bug Description

I am attempting to upgrade my computer's operating system from 14.04 LTS to 16.04 LTS but, in trying to upgrade my computer's operating system four times or more, each and every time that I try to upgrade my computer's operating system, the following message always displays and I am, therefore, unable to upgrade my computer's operating system as was promised by Ubuntu: "Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

 This can be caused by:
 * Upgrading to a pre-release version of Ubuntu
 * Running the current pre-release version of Ubuntu
 * Unofficial software packages not provided by Ubuntu

If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal."

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubuntu-release-upgrader-core 1:0.220.11
ProcVersionSignature: Ubuntu 4.4.0-148.174~14.04.1-generic 4.4.177
Uname: Linux 4.4.0-148-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.29
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Thu Aug 8 14:53:39 2019
InstallationDate: Installed on 2017-12-28 (587 days ago)
InstallationMedia: Ubuntu 14.04.5 LTS "Trusty Tahr" - Release amd64 (20160803)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to trusty on 2019-08-08 (0 days ago)
VarLogDistupgradeTermlog:

Revision history for this message
Don Fredericks (don-fredericks) wrote :
Revision history for this message
Don Fredericks (don-fredericks) wrote :
Download full text (7.0 KiB)

The following text was displayed in the terminal AFTER notifying Ubuntu of the repeated failures of 16.04 LTS to install:

"(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-WARNING **: g_object_get_valist: object class 'GtkSettings' has no property named 'gtk-decoration-layout'

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:3115): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:3194): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:3194): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:3194): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:3194): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:3194): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:3194): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:3194): GLib-GObject-WARNING **: g_object_get_valist: object class 'GtkSettings' has no property named 'gtk-decoration-layout'

(/usr/lib/firefox/firefox:3291): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' fa...

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Revision history for this message
Eduardo Barretto (ebarretto) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
tags: added: trusty2xenial
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