Crash when upgrading from 14.04 to 15 "Willy Werefolf": "Could not calculate the upgrade"

Bug #1602429 reported by James Kenny
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-release-upgrader (Ubuntu)
New
Undecided
Unassigned

Bug Description

I'm using Software Updater to attempt an upgrade to Ubuntu 15. In Step 2 of the upgrade ("Setting new software channels") it returns this error:

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade.

 This can be caused by:
 * Upgrading to a pre-release version of Ubuntu
 * Running the current pre-release version of Ubuntu
 * Unofficial software packages not provided by Ubuntu

If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal.

Of the three causes listed:

 * Upgrading to a pre-release version of Ubuntu
 - I don't believe 15 is in pre-release, right?
 * Running the current pre-release version of Ubuntu
 - I am not. However, I did upgrade to 14.04 from 12.10; would this have an impact?
 * Unofficial software packages not provided by Ubuntu
 - In the Software Update options I unchecked everything.

Any advice appreciated.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubuntu-release-upgrader-core 1:0.220.8
ProcVersionSignature: Ubuntu 3.13.0-91.138-generic 3.13.11-ckt39
Uname: Linux 3.13.0-91-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Tue Jul 12 22:27:46 2016
InstallationDate: Installed on 2013-05-18 (1151 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to trusty on 2016-07-12 (0 days ago)
VarLogDistupgradeTermlog:

mtime.conffile..etc.update.manager.release.upgrades: 2016-07-12T22:23:07.538281

Revision history for this message
James Kenny (james-j-s-kenny) wrote :
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