No available driver was found in the "Additional Driver" tool for an I+N system on 14.04.2

Bug #1435246 reported by Po-Hsu Lin on 2015-03-23
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
High
Unassigned
ubuntu-drivers-common (Ubuntu)
High
Alberto Milone

Bug Description

CID: 201408-15447 Dell Vostro 3449

This is an I+N hybrid graphci system, but the proprietary nVidia video driver is not available in the "Additional driver" tool even with system upgraded to 3.16.0-31.

00:02.0 VGA compatible controller [0300]: Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 08)
08:00.0 3D controller [0302]: NVIDIA Corporation GF117M [GeForce 610M/710M/820M / GT 620M/625M/630M/720M] [10de:1140] (rev a1)

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-31-generic 3.16.0-31.43~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-31.43~14.04.1-generic 3.16.7-ckt5
Uname: Linux 3.16.0-31-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Mar 23 04:05:26 2015
InstallationDate: Installed on 2015-03-23 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 1542 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1542 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=6684dd24-230b-439d-b472-e64c6a9d0032
InstallationDate: Installed on 2015-12-21 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. Vostro 3449
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-57-generic.efi.signed root=UUID=d597d53e-d9fa-4631-b79c-d1b3472c8e80 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-57.77~14.04.1-generic 3.16.7-ckt20
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-57-generic N/A
 linux-backports-modules-3.16.0-57-generic N/A
 linux-firmware 1.127.19
Tags: trusty
Uname: Linux 3.16.0-57-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/25/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd10/25/2014:svnDellInc.:pnVostro3449:pvrA00:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Vostro 3449
dmi.product.version: A00
dmi.sys.vendor: Dell Inc.

Po-Hsu Lin (cypressyew) wrote :
Keng-Yu Lin (lexical) wrote :

could be jockey or missing modaliasin nvidia propietary deb. assign to alberto for help.

Changed in hwe-next:
assignee: nobody → Alberto Milone (albertomilone)
status: New → Confirmed
Changed in linux-lts-utopic (Ubuntu):
assignee: Anthony Wong (anthonywong) → Alberto Milone (albertomilone)
Po-Hsu Lin (cypressyew) wrote :

Also affecting nVidia [10de:1344]

Changed in linux-lts-utopic (Ubuntu):
importance: Undecided → Medium
tags: added: 201408-15457
Keng-Yu Lin (lexical) on 2015-04-07
Changed in hwe-next:
importance: Undecided → Medium
Ara Pulido (ara) on 2015-04-07
Changed in hwe-next:
importance: Medium → High
Changed in linux-lts-utopic (Ubuntu):
importance: Medium → High
Po-Hsu Lin (cypressyew) wrote :

Also affecting NVIDIA Corporation GM108M [GeForce 830M] [10de:1340]

tags: added: 201409-15488
Po-Hsu Lin (cypressyew) wrote :

Also affecting NVIDIA Corporation GM107M [GeForce GTX 850M] [10de:1391]

tags: added: 201406-15256
Po-Hsu Lin (cypressyew) wrote :

For an I+N [10de:1340] system, proprietary video drivers (340 / 346) are available on stock 14.04.2 now.

Alberto Milone (albertomilone) wrote :

Correct, as long as the trusty-updates repository is enabled, both 340 and 346 will be available.

I recommend installing 346 (the system will upgrade to 340 from 331), since 340 is a legacy driver.

Po-Hsu Lin, please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1435246

affects: linux-lts-utopic (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected
description: updated

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Po-Hsu Lin (cypressyew) wrote :

Tested again on 201408-15447 with 14.04.2 + update (3.16.0-57), this issue still exist, no driver available in additional drivers.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: bios-outdated-a07

Wouldn't appear to be a linux kernel (enablement or not) issue. Please re-assign if the root cause is identified.

affects: linux (Ubuntu) → ubuntu-drivers-common (Ubuntu)
Changed in ubuntu-drivers-common (Ubuntu):
status: Confirmed → New
Changed in hwe-next:
status: Confirmed → Won't Fix
assignee: Alberto Milone (albertomilone) → nobody
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