Nvidia driver not enabled on hybrid graphics system because bbswitch failed to load

Bug #1310516 reported by Kristin Chuang on 2014-04-21
This bug affects 1 person
Affects Status Importance Assigned to Milestone
nvidia-prime (Ubuntu)
Alberto Milone
ubuntu-drivers-common (Ubuntu)
Alberto Milone

Bug Description

[Machine with issue]
Dell Vostro 20 (3015) All-in-One
Processor: Intel® Pentium® Quad Core J2900
Graphics: NVIDIA [10de:1140]

[Steps to reproduce bug]
1. Install OS
2. Install nvidia driver with command "sudo apt-get update && apt-get install nvidia-331"
3. Reboot system
4. In Dash, enter "nvidia" and launch nvidia X server settings
5. Go to prime profiles and check if default is "Nvidia (performance mode)"

[Expected Results]
Nvidia (performance mode) should be enabled

[Actual Results]
Nvidia (performance mode) is not enabled, the default mode is Intel (powersaving mode).
When user tries to switch to Nvidia, a blank error prompt will pop up. User therefore cannot switch to performance mode.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: nvidia-prime
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic #46 x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: 2014-Apr-04

Changed in ubuntu-drivers-common (Ubuntu):
status: New → Triaged
assignee: nobody → Alberto Milone (albertomilone)
importance: Undecided → High
Kristin Chuang (hyac109) wrote :

Attached please find the dmidecode outputs of the tested machine.

Alberto Milone (albertomilone) wrote :

From what I see, it would not be possible to quirk this system without checking the product name. It's usually enough to check the product version, which in this case is empty:

"Product Name: Vostro 20 3015

I'll make sure we also check the product name and I'll give you some packages for testing soon.

Changed in nvidia-prime (Ubuntu):
status: New → In Progress
Changed in ubuntu-drivers-common (Ubuntu):
status: Triaged → In Progress
Changed in nvidia-prime (Ubuntu):
importance: Undecided → High
assignee: nobody → Alberto Milone (albertomilone)
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package nvidia-prime - 0.6.3

nvidia-prime (0.6.3) utopic; urgency=medium

  * prime-quirks:
    - Add quirk for "Vostro 20 3015" (LP: #1310516).
 -- Alberto Milone <email address hidden> Mon, 12 May 2014 15:47:15 +0200

Changed in nvidia-prime (Ubuntu):
status: In Progress → Fix Released
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntu-drivers-common - 1:0.2.93

ubuntu-drivers-common (1:0.2.93) utopic; urgency=medium

  * gpu-manager.c, tests/gpu-manager.py:
    - Add support for matching dmi product name (LP: #1310516).
 -- Alberto Milone <email address hidden> Mon, 12 May 2014 15:50:11 +0200

Changed in ubuntu-drivers-common (Ubuntu):
status: In Progress → Fix Released
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