Information on how to report a bug is incorrect

Bug #1873716 reported by Sebastian Unger
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-docs (Ubuntu)
Fix Released
High
Gunnar Hjalmarsson

Bug Description

I'm trying to report a bug about my Bluetooth dongle. I googled and was directed to

https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html.en

for direction on how to do so. I followed the instructions on that page, but they do not work:

1. I run ubuntu-bug without arguments since I don't know which program to report against.
2. A menu shows up asking me what kind of problem I would like to report.
3. I choose the only vaguely matching option "Other Problem"
4. ubuntu-bug aborts with an error message that I need to choose a package.

There was nothing in the instructions about a package and in any case (while I can guess I should maybe report it against bluez), most people wouldn't know which package to choose anymore than what program is involved. Another menu entry for "hardware" or something of the sort would be useful.

Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

Thanks for your report! Something is apparently wrong here.

Changed in ubuntu-docs (Ubuntu):
assignee: nobody → Gunnar Hjalmarsson (gunnarhj)
importance: Undecided → High
status: New → In Progress
Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

I am uncertain about how to best deal with this bug. Asked for advice here:

https://lists.ubuntu.com/archives/ubuntu-bugsquad/2020-September/005210.html

Revision history for this message
Daniel Letzeisen (dtl131) wrote :

I saw your message on the mailing list. The best thing I can suggest in the documentation is a link to: https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_manually_at_Launchpad.net

As for the issue with ubuntu-bug, it has apparently existed for several years: https://bugs.launchpad.net/ubuntu/+source/apport/+bug/688148/comments/2

Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

On 2020-09-16 19:23, Daniel Letzeisen wrote:
> I saw your message on the mailing list. The best thing I can suggest
> in the documentation is a link to:
> https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_manually_at_Launchpad.net

I see that that section does include this link:

https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect

So yes, a link to that section sounds like a good solution to me.

> As for the issue with ubuntu-bug, it has apparently existed for
> several years:
> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/688148/comments/2

Why am I not surprised. :(

Thanks for your input, @Daniel! It was very useful.

Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

Fix pushed to repo.

Changed in ubuntu-docs (Ubuntu):
status: In Progress → Fix Committed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntu-docs - 20.10.2

---------------
ubuntu-docs (20.10.2) groovy; urgency=medium

  * html/fix-urls.sed:
    - Drop gnome-tweak-tool replacement for gnome-tweaks links
      (LP: #1886305)
  * Drop net-chat.page and its sub pages (LP: #1895065)
  * addremove-ppa.page, addremove-sources.page:
    - Update instructions re how to access Software & Updates
      (LP: #1769127)
  * Bump debhelper-compat to 13
  * report-ubuntu-bug.page:
    - Add link with instruction on how to submit a bug manually
      (LP: #1873716)
  * Updated ubuntu-help.pot
  * Translations from Launchpad

 -- Gunnar Hjalmarsson <email address hidden> Fri, 25 Sep 2020 20:24:41 +0200

Changed in ubuntu-docs (Ubuntu):
status: Fix Committed → Fix Released
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