Information on how to report a bug is incorrect

[Sebastian Unger]

I'm trying to report a bug about my Bluetooth dongle. I googled and was directed to

https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html.en

for direction on how to do so. I followed the instructions on that page, but they do not work:

1. I run ubuntu-bug without arguments since I don't know which program to report against.
2. A menu shows up asking me what kind of problem I would like to report.
3. I choose the only vaguely matching option "Other Problem"
4. ubuntu-bug aborts with an error message that I need to choose a package.

There was nothing in the instructions about a package and in any case (while I can guess I should maybe report it against bluez), most people wouldn't know which package to choose anymore than what program is involved. Another menu entry for "hardware" or something of the sort would be useful.

[Gunnar Hjalmarsson (gunnarhj)]

Thanks for your report! Something is apparently wrong here.

[Gunnar Hjalmarsson (gunnarhj)]

I am uncertain about how to best deal with this bug. Asked for advice here:

https://lists.ubuntu.com/archives/ubuntu-bugsquad/2020-September/005210.html

[Daniel Letzeisen (dtl131)]

I saw your message on the mailing list. The best thing I can suggest in the documentation is a link to: https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_manually_at_Launchpad.net

As for the issue with ubuntu-bug, it has apparently existed for several years: https://bugs.launchpad.net/ubuntu/+source/apport/+bug/688148/comments/2

[Gunnar Hjalmarsson (gunnarhj)]

On 2020-09-16 19:23, Daniel Letzeisen wrote:
> I saw your message on the mailing list. The best thing I can suggest
> in the documentation is a link to:
> https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_manually_at_Launchpad.net

I see that that section does include this link:

https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect

So yes, a link to that section sounds like a good solution to me.

> As for the issue with ubuntu-bug, it has apparently existed for
> several years:
> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/688148/comments/2

Why am I not surprised. :(

Thanks for your input, @Daniel! It was very useful.

[Gunnar Hjalmarsson (gunnarhj)]

Fix pushed to repo.

[Launchpad Janitor (janitor)]

This bug was fixed in the package ubuntu-docs - 20.10.2

---------------
ubuntu-docs (20.10.2) groovy; urgency=medium

  * html/fix-urls.sed:
    - Drop gnome-tweak-tool replacement for gnome-tweaks links
      (LP: #1886305)
  * Drop net-chat.page and its sub pages (LP: #1895065)
  * addremove-ppa.page, addremove-sources.page:
    - Update instructions re how to access Software & Updates
      (LP: #1769127)
  * Bump debhelper-compat to 13
  * report-ubuntu-bug.page:
    - Add link with instruction on how to submit a bug manually
      (LP: #1873716)
  * Updated ubuntu-help.pot
  * Translations from Launchpad

 -- Gunnar Hjalmarsson <email address hidden> Fri, 25 Sep 2020 20:24:41 +0200