Ubuntu Pro not attaching nor returning status

[John T Hill IV]

I have been trying to activate Ubuntu Pro this morning as I realize I can attach five machines for free. Earlier in the process, ubuntu.com/pro/attach returned a 500 Server Error. I waited 15min (approx.) and tried again. The code seemed to work on the site, but then the application would report invalid key after I clicked "Confirm".

Since I could see the `sudo pro...` command, I man'ed it and figured out how to just check status. I supplied `sudo pro status` and received "Unexpected error(s)", hence the log that is attached.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-advantage-tools 31.2.3~22.04
ProcVersionSignature: Ubuntu 6.5.0-35.35~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-35-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri May 24 09:55:34 2024
InstallationDate: Installed on 2020-06-04 (1449 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: No upgrade log present (probably fresh install)
apparmor_logs.txt:

cloud-id.txt-error: Invalid command specified 'cloud-id'.
ua-status.json-error: Failed running command 'pro status --format json' [exit(1)]. Message:
uaclient.conf:
 contract_url: https://contracts.canonical.com
 log_level: debug

[Renan Rodrigo (renanrodrigo)]

Hello, John, thanks for raising this issue.

I see the tracebacks in the logs are all related to timeouts and disconnects. We apologise, our servers have been unstable for a while :/

Now everything should be normal again. Could you try to attach / run status and see if the problem persists?