Auto-attach image support is not available on none

[Abdul Latheef P H]

While following the conversion from Ubuntu to Ubuntu pro after following the steps mentioned in the following doc:

https://learn.microsoft.com/en-us/azure/virtual-machines/workloads/canonical/ubuntu-pro-in-place-upgrade

Getting the following error after running the pro auto attach command.

# pro auto-attach
Auto-attach image support is not available on none
See: https://canonical-ubuntu-pro-client.readthedocs-hosted.com/en/latest/explanations/what_are_ubuntu_pro_cloud_instances.html

[Grant Orndorff (orndorffgrant)]

Hello Abdul,

Thank you for taking the time to submit a bug report!

That message means that `cloud-init` was unable to detect what cloud you are on (more specifically, the `cloud-id` command didn't return a cloud name).

Can you provide what instance type and image you are using on Azure?

As a workaround, there is a lower-level way to auto-attach that you can use to tell pro what cloud you are on (this requires pro client version 31 or greater). Try:

pro api u.pro.attach.auto.full_auto_attach.v1 --data "{\"cloud_override\": \"azure\"}"

[Abdul Latheef P H (lathu1412)]

Hi Grant,

Thanks for the workaround. It works.

I am using the following version of Ubuntu 18.04 in Azure.

# cloud-id
none

# cat /etc/os-release
NAME="Ubuntu"
VERSION="18.04.6 LTS (Bionic Beaver)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 18.04.6 LTS"
VERSION_ID="18.04"
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
VERSION_CODENAME=bionic
UBUNTU_CODENAME=bionic

# cloud-init --version
/usr/bin/cloud-init 23.1.2-0ubuntu0~18.04.1

[Grant Orndorff (orndorffgrant)]

Great! I'm glad the workaround works for you.

In order to try to reproduce and debug the original problem, It may help to provide a bit more information on the azure instance. Could you share the "Security type", "Size", and "Source image details" values for this problematic instance as seen in the "Properties" of the instance on the Azure portal?

Uploading the result of `cloud-init collect-logs` will also help.

Marking incomplete for ubuntu-advantage-tools and assigning to cloud-init so the right people see this since this seems to be only cloud-init related so far.