Ubuntu Pro does not detach

Bug #2063909 reported by Harshit Seelam

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8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-advantage-tools (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

I tried to turn on Ubuntu Pro features from Software & Updates App but I am unable to do it so I tried to detach Ubuntu pro and this error popped up

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: ubuntu-advantage-tools 31.2.3
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
ApportVersion: 2.28.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 27 10:29:21 2024
PackageArchitecture: all
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: Upgraded to noble on 2024-04-27 (0 days ago)
apparmor_logs.txt:

cloud-id.txt-error: Failed running command 'cloud-id' [exit(2)]. Message:
livepatch-status.txt-error: Failed running command '/snap/bin/canonical-livepatch status' [exit(1)]. Message: error executing status: open /var/snap/canonical-livepatch/278/livepatchd.err: permission denied
uaclient.conf:
 contract_url: https://contracts.canonical.com
 log_level: debug

Revision history for this message
Harshit Seelam (harshitseelam) wrote :
Revision history for this message
Renan Rodrigo (renanrodrigo) wrote :

Hello, harshitseelam, thanks for reporting this bug.

I see in the logs that the detach operation fails because livepatch returns an error, saying it is not available in 23.10.
I also see you just upgraded to 24.04. Did you try to detach after upgrading? Does it still fail?

I tried to reproduce this issue both on 23.10 and on 24.04 after an upgrade, without success. Could you please send the output of `pro status --all` on your machine, and also from `canonical-livepatch status`?

Changed in ubuntu-advantage-tools (Ubuntu):
status: New → Incomplete
information type: Private → Public
tags: removed: need-amd64-retrace
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