Hello Lucas,

Thanks for looking into this!

root@bs-dw25:~[0]# dpkg -l | grep language-pack
ii  language-pack-en                           1:18.04+20190718                                all          translation updates for language English
ii  language-pack-en-base                      1:18.04+20180712                                all          translations for language English
ii  language-pack-gnome-en                     1:18.04+20190718                                all          GNOME translation updates for language English
ii  language-pack-gnome-en-base                1:18.04+20180712                                all          GNOME translations for language English
root@bs-dw25:~[0]# locale
LANG=
LANGUAGE=
LC_CTYPE="POSIX"
LC_NUMERIC="POSIX"
LC_TIME="POSIX"
LC_COLLATE="POSIX"
LC_MONETARY="POSIX"
LC_MESSAGES="POSIX"
LC_PAPER="POSIX"
LC_NAME="POSIX"
LC_ADDRESS="POSIX"
LC_TELEPHONE="POSIX"
LC_MEASUREMENT="POSIX"
LC_IDENTIFICATION="POSIX"
LC_ALL=
root@bs-dw25:~[0]#

let me know if that help you or you need more __

for info: 18th and 19th of May I will be away.. I will be back Monday the 22nd

Bye
Vincenzo
--
ETH Zurich
Vincenzo Spanò
Linux System Administrator
Department of Biosystems Science and Engineering (D-BSSE)
BSD/WRO-1055, Room 2.052
Mattenstrasse 26
4058 Basel, Switzerland

Phone +41 61 387 31 55
<email address hidden> <mailto:<email address hidden>>
www.bsse.ethz.ch <http://www.bsse.ethz.ch> 



On 17.05.23, 15:05, "<email address hidden> <mailto:<email address hidden>> on behalf of Lucas Albuquerque Medeiros de Moura" <<email address hidden> <mailto:<email address hidden>> on behalf of <email address hidden> <mailto:<email address hidden>>> wrote:


Hi vspano,


Thanks for reporting this bug. We will make the Pro client more robust
to this type of errors. But just to see if we can create a better test
case for this issue, which language pack are you using in the machine ?
I just want to double if the problem might be related to this




** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Triaged


-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/2019729 <https://bugs.launchpad.net/bugs/2019729>


Title:
pro attach failed


Status in ubuntu-advantage-tools package in Ubuntu:
Triaged


Bug description:
# lsb_release -rd
Description: Ubuntu 18.04.6 LTS
Release: 18.04


# pro --version
27.14.4~18.04


I wanted to attach the server to our new Ubuntu pro subscribtion. so I
run:


# pro attach <MY_TOKEN>


that fails with:


["2023-05-15T15:49:04.130", "ERROR", "root", "wrapper", 1942, "Unhandled exception, please file a bug", {"exc_inf
o": "Traceback (most recent call last):\n File \"/usr/lib/python3/dist-packages/uaclient/cli.py\", line 1886, in
wrapper\n return func(*args, **kwargs)\n File \"/usr/lib/python3/dist-packages/uaclient/cli.py\", line 1994, in main\n return_value = args.action(args, cfg=cfg)\n File \"/usr/lib/python3/dist-packages/uaclient/cli.py\", line 1692, in action_status\n event.info(util.handle_unicode_characters(output))\n File \"/usr/lib/python3/dist-packages/uaclient/event_logger.py\", line 118, in info\n print(info_msg, file=file_type, end=end)\nUnicodeEncodeError: 'ascii' codec can't encode character '\\xfc' in position 1002: ordinal not in range(128)"}]


then as suggested I run


# pro status
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools


and created a bug using ubuntu-bug ubuntu-advantage-tools


let me know if you need more info


ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-advantage-tools 27.14.4~18.04
ProcVersionSignature: Ubuntu 4.15.0-210.221-generic 4.15.18
Uname: Linux 4.15.0-210-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.29
Architecture: amd64
Date: Mon May 15 15:52:17 2023
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
SHELL=/bin/bash
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: Upgraded to bionic on 2023-03-30 (46 days ago)
cloud-id.txt-error: Error: path contained symlinks.
livepatch-status.txt-error: Error: path contained symlinks.
ua-status.json: Error: path contained symlinks.
uaclient.conf: Error: path contained symlinks.
ubuntu-advantage-timer.log: Error: path contained symlinks.
ubuntu-advantage.log: Error: path contained symlinks.


To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2019729/+subscriptions <https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2019729/+subscriptions>